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Our website collected and compiled various consumer reviews about Family Fitness Centers and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Family Fitness Centers and Planet Fitness Overview
Total reviews
30
4210
Company responses
0
0
Issues resolved
2
16
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Family Fitness Centers and Planet Fitness Consumer Ratings
Rank
97
out of 414 in Fitness Centers category
23
out of 414 in Fitness Centers category
Location
69
in category
34
in category
Customer service
63
in category
29
in category
Diversity of Products or Services
68
in category
28
in category
Product or Service Quality
57
in category
20
in category
Family Fitness Centers and Planet Fitness Rating Details
Location
2.1 (19 reviews)
3 (1534 reviews)
Reviewer's quote
As of now I was attending the plainwell location and called back in March to freeze my account as I was moving and do not need a gym in the summer. They told me that was fine. Well Monday I went to check my bank account used for my mortgage payment and they took 2 months out an once so they've been...
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58 and it was a self tanning lotion instead turned my body orange, manager has product, Brittany from the Kankakee il location called and said she was sorry the girl knew nothing about the product but can do nothing cause i used it once, it was never sealed in the first place and was the last one...
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Customer service
1.1 (18 reviews)
1.6 (1698 reviews)
Reviewer's quote
...Lillian and I have had customer service issues in the past but never this bad. Long story short, Lillian body language/demeanor has never been welcoming towards me. On 4/12/18 I walked up to leg press and began reracking current weights of 25 pounds and add my own...
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Due to health issues with covid I was unable to come into the location to cancel my membership which, the website of my location and customer service told me was the only way to cancel my membership. When I was finally able to safely go into my location, the customer service tried to strong arm me...
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Diversity of Products or Services
1.7 (18 reviews)
2.6 (1490 reviews)
Reviewer's quote
The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth comes out. Said owner seems to only attack negative online reviews. This simply will not work. Besides the seemingly terrible owners, the gym itself is gross. Machines dirty,...
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...I except a refund if I can not access the services I pay for. I have been here since 6am and have not seen an employee yet..
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Product or Service Quality
1.6 (17 reviews)
2.3 (1491 reviews)
Reviewer's quote
...00 a month for memberships we dont use and no way to cancel Told by employees they would call corporate and help me get it resolved , no return calls , no customer service , no communication , a scam with no end in sight. . ..
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There is absolutely nothing wrong with your business or your service. I have been fighting some unpleasant health problems and I have been there twice in two and a half years. The end of the health problems is not quite Insight yet I was going to discontinue cuz there's no reason to play for a...
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Family Fitness Centers and Planet Fitness Pros and Cons
Pros
No votes
Location
Price
Equipment
Cons
Was not given a copy of contract
Tanning beds
Pool
Customer service
Feeling like i got totally ripped off
Billing practices
Family Fitness Centers and Planet Fitness Most Positive Reviews
Top rated reviews
3.1
On 4/12/18, I was following my normal leg routine. I have been training off and on with and without personal trainers fo...
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5
I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...
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No votes
5
I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...
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Family Fitness Centers and Planet Fitness Most Critical Reviews
Lowest rated reviews
1
I have a spinal tumor that causes weakness/numbness in my leg. I am currently under treatment with UofM Neurosurgical Cl...
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1
I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...
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1
They are awful, they advertise no contract cancel anytime then charge you extra fees and when you want to cancel charge...
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1
I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...
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Family Fitness Centers and Planet Fitness Latest Reviews
Recent published reviews
1
The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth...
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2.4
I have a audio recording of a employee telling me that other employees are insulting me during my workouts
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2.2
I joined family fitness in 2012. Representative at the portage family fitness center got the documented signed by me...
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1.9
was sold one of your tanning products and was lied to because your employees know nothing about the products you sell,...
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Family Fitness Centers and Planet Fitness Products and Services
Most reviewed product and services
Family Fitness Centers Membership
(13 reviews)
Family Fitness Centers Personal Training
(2 reviews)
Family Fitness Centers Facility
(1 review)
Planet Fitness Membership
(1401 reviews)
Planet Fitness Manager
(353 reviews)
Planet Fitness Black Card Membership
(138 reviews)
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