PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Family Fitness Centers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Family Fitness Centers

La Fitness and Family Fitness Centers Overview

Total reviews 1657 30
Company responses 0 0
Issues resolved 6 2

La Fitness and Family Fitness Centers Consumer Ratings

Rank
48 out of 408 in Fitness Centers category
96 out of 408 in Fitness Centers category
Customer service
50 in category
70 in category
Diversity of Products or Services
48 in category
76 in category
Product or Service Quality
49 in category
63 in category
Location
27 in category
74 in category

La Fitness and Family Fitness Centers Rating Details

Customer service
1.4 (357 reviews)
1.1 (18 reviews)
Reviewer's quote

...I just cannot believe how terrible the customer service is. DO NOT OPEN UNLESS YOU PLAN TO GO FOR YOUR ENTIRE LIFE..

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...Lillian and I have had customer service issues in the past but never this bad. Long story short, Lillian body language/demeanor has never been welcoming towards me. On 4/12/18 I walked up to leg press and began reracking current weights of 25 pounds and add my own...

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Diversity of Products or Services
2.2 (308 reviews)
1.7 (18 reviews)
Reviewer's quote

I would like to cancel my membership and refund my money for the 2 moths I pay for the first and last month because I just pay and never get the services just went 1 day to see the installation also I call they don't allow me to cancel because I have to pay an annual fee of $50 dollars we are on...

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The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth comes out. Said owner seems to only attack negative online reviews. This simply will not work. Besides the seemingly terrible owners, the gym itself is gross. Machines dirty,...

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Product or Service Quality
1.9 (299 reviews)
1.6 (17 reviews)
Reviewer's quote

No answer for customer service and no information at the location on the door..

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...00 a month for memberships we dont use and no way to cancel Told by employees they would call corporate and help me get it resolved , no return calls , no customer service , no communication , a scam with no end in sight. . ..

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Location
3.2 (284 reviews)
2.1 (19 reviews)
Reviewer's quote

La fitness at the 815 N alafeya Orlando location has not been following it's facial covering requirements by the cdc and company. It didn't feel safe worming out when too many members are without masks..

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As of now I was attending the plainwell location and called back in March to freeze my account as I was moving and do not need a gym in the summer. They told me that was fine. Well Monday I went to check my bank account used for my mortgage payment and they took 2 months out an once so they've been...

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La Fitness and Family Fitness Centers Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
No votes
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Was not given a copy of contract
  • Tanning beds
  • Pool

La Fitness and Family Fitness Centers Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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3.1

On 4/12/18, I was following my normal leg routine. I have been training off and on with and without personal trainers fo...

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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No votes

La Fitness and Family Fitness Centers Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

I have a spinal tumor that causes weakness/numbness in my leg. I am currently under treatment with UofM Neurosurgical Cl...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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1

They are awful, they advertise no contract cancel anytime then charge you extra fees and when you want to cancel charge...

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La Fitness and Family Fitness Centers Latest Reviews

Recent published reviews
1.2

Cant cancel over the phone I have to come in in person during Covid to cancel a fitness account unacceptable

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1

The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth...

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No votes

My husband and I cancelled our membership but we were still charged monthly fees. We went in person to our home gym and...

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2.2

I joined family fitness in 2012. Representative at the portage family fitness center got the documented signed by me...

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La Fitness and Family Fitness Centers Products and Services

Most reviewed product and services
  • La Fitness Membership (449 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)
  • Family Fitness Centers Membership (13 reviews)
  • Family Fitness Centers Customer Care (4 reviews)
  • Family Fitness Centers Personal Training (2 reviews)