PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Family Fitness Centers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Family Fitness Centers

La Fitness and Family Fitness Centers Overview

Total reviews
1559
30
Company responses
0
0
Issues resolved
5
2

La Fitness was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 1559 reviews. It is 1529 reviews more than Family Fitness Centers received since May 29, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Family Fitness Centers customer support team than with La Fitness customer service.

La Fitness and Family Fitness Centers Consumer Ratings

Rank
45 out of 614 in Fitness Centers category
87 out of 614 in Fitness Centers category
Customer service
48 in category
66 in category
Staff
56 in category
75 in category
Diversity of Products or Services
43 in category
70 in category

According to consumer ratings and reviews, La Fitness ranks 42 points higher in the Fitness Centers category than Family Fitness Centers. People gave La Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 87 points higher than the worst rated brand in this category. At the same time, Family Fitness Centers was rated 1.1 stars for Customer service criterion in this category and it is 69 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that La Fitness has a higher rating than Family Fitness Centers. Regarding Diversity of Products or Services criterion, consumers gave La Fitness 2.2 stars and it is 68% greater than other in category. Family Fitness Centers however was rated 1.7 stars and it is 51% worse than other in category.

La Fitness and Family Fitness Centers Rating Details

Customer service
1.4 (318 reviews)
1.1 (18 reviews)
Reviewer's quote

...Zero customer service or satisfaction. My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use. Lastly, this place seemed dangerous...

PissedConsumer1670126

...Lillian and I have had customer service issues in the past but never this bad. Long story short, Lillian body language/demeanor has never been welcoming towards me. On 4/12/18 I walked up to leg press and began reracking current weights of 25 pounds and add my own...

JESSICA N
Staff
1.6 (297 reviews)
1.3 (18 reviews)
Reviewer's quote

...Well, I asked how often and how do you know she cleaned the area? He said "I take the word of my staff. I suggested she record when she checked bathroom -date, time, and her initials. He snapped and said she is his best worker and that he trusted her...

Dr Johnnie J

The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth comes out. Said owner seems to only attack negative online reviews. This simply will not work. Besides the seemingly terrible owners, the gym itself is gross. Machines dirty,...

Madalin
Diversity of Products or Services
2.2 (276 reviews)
1.7 (18 reviews)
Reviewer's quote

I have been calling the Primary Location for 2 Months Twice a week, to speak with somebody, I’ve called Members Services, and have even sent corporate emails and none of them have replied, nobody’s called me back, nothing! I’m paying for a Membership to the Gym I can’t use, and My personal Training...

Keith S

I joined family fitness in 2012. Representative at the portage family fitness center got the documented signed by me without mentioning the 3 year contract. After 1.5 year I moved back to India. I returned US in 2016 and connected with family fitness to join the membership. At that time I came to...

PissedConsumer1101678

La Fitness and Family Fitness Centers Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
No votes
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Was not given a copy of contract
  • Tanning beds
  • Pool

La Fitness and Family Fitness Centers Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

No votes

La Fitness and Family Fitness Centers Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

1

I have a spinal tumor that causes weakness/numbness in my leg. I am currently under treatment with UofM Neurosurgical Cl...

La Fitness and Family Fitness Centers Latest Reviews

Recent published reviews
1

2 days in a row the women's shower area is filthy. I spoke with management about this matter. We then went into the...

Read all 1559 reviews
3

On 4/12/18, I was following my normal leg routine. I have been training off and on with and without personal trainers fo...

Read all 30 reviews

La Fitness and Family Fitness Centers Products and Services

Most reviewed product and services
  • La Fitness Membership (428 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)
  • Family Fitness Centers Membership (13 reviews)
  • Family Fitness Centers Customer Care (4 reviews)
  • Family Fitness Centers Personal Training (2 reviews)