PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Family Fitness Centers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Family Fitness Centers

La Fitness and Family Fitness Centers Overview

Total reviews 1714 30
Company responses 0 0
Issues resolved 6 2

La Fitness and Family Fitness Centers Consumer Ratings

Rank
45 out of 419 in Fitness Centers category
97 out of 419 in Fitness Centers category
Customer service
50 in category
72 in category
Diversity of Products or Services
46 in category
78 in category
Product or Service Quality
48 in category
67 in category
Location
26 in category
77 in category

La Fitness and Family Fitness Centers Rating Details

Customer service
1.4 (381 reviews)
1.1 (18 reviews)
Reviewer's quote

...I just cannot believe how terrible the customer service is. DO NOT OPEN UNLESS YOU PLAN TO GO FOR YOUR ENTIRE LIFE..

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...Lillian and I have had customer service issues in the past but never this bad. Long story short, Lillian body language/demeanor has never been welcoming towards me. On 4/12/18 I walked up to leg press and began reracking current weights of 25 pounds and add my own...

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Diversity of Products or Services
2.2 (330 reviews)
1.7 (18 reviews)
Reviewer's quote

...I'm requesting an immediate refund because I have yet to use your services, and I was charged and annual fee already, so I do not understand why I was charged again..

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The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth comes out. Said owner seems to only attack negative online reviews. This simply will not work. Besides the seemingly terrible owners, the gym itself is gross. Machines dirty,...

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Product or Service Quality
1.9 (324 reviews)
1.6 (17 reviews)
Reviewer's quote

Terrible service from a Mound Road in Michigan. Mark who claimed to be the manager was very rude and never resolved a simple issue after speaking with him for about an hour by phone. This gym will not last because of the way it is run...

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...00 a month for memberships we dont use and no way to cancel Told by employees they would call corporate and help me get it resolved , no return calls , no customer service , no communication , a scam with no end in sight. . ..

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Location
3.2 (312 reviews)
2.1 (19 reviews)
Reviewer's quote

Dale Mabry Highway, Lutz, FL 33548 location, told me I had two optionscut back to buying two sessions a month or quit and then use all thirty-five sessions within thirty days or lose them. I supported them through trying times and this is all they would do for me. The last time I was a member they...

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As of now I was attending the plainwell location and called back in March to freeze my account as I was moving and do not need a gym in the summer. They told me that was fine. Well Monday I went to check my bank account used for my mortgage payment and they took 2 months out an once so they've been...

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La Fitness and Family Fitness Centers Pros and Cons

Pros
  • Location
  • Equipment
  • Location near my house
No votes
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Was not given a copy of contract
  • Tanning beds
  • Pool

La Fitness and Family Fitness Centers Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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3.1

On 4/12/18, I was following my normal leg routine. I have been training off and on with and without personal trainers fo...

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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No votes

La Fitness and Family Fitness Centers Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

I have a spinal tumor that causes weakness/numbness in my leg. I am currently under treatment with UofM Neurosurgical Cl...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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1

They are awful, they advertise no contract cancel anytime then charge you extra fees and when you want to cancel charge...

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La Fitness and Family Fitness Centers Latest Reviews

Recent published reviews
1.8

I have been a regular LA Fitness member and personal training client for about six years. When the pandemic took off in...

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1

The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth...

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No votes

Just today alone at approx 300pm there were 8 men wearing their masks under their chin, refusing to cover both nose and...

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2.2

I joined family fitness in 2012. Representative at the portage family fitness center got the documented signed by me...

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La Fitness and Family Fitness Centers Products and Services

Most reviewed product and services
  • La Fitness Membership (450 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)
  • Family Fitness Centers Membership (13 reviews)
  • Family Fitness Centers Personal Training (2 reviews)
  • Family Fitness Centers Hot Tub Facility (1 review)