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Family Fitness Centers

Fitness Centers
  • 1 ISSUES RESOLVED
  • 26 TOTAL REVIEWS
  • $3.4K CLAIMED LOSSES
  • $488 AVERAGE LOSS
1.5
Customer service
Staff
Location
Exchange, Refund and Cancellation Policy
Website
  • I did not use the facilities na 1

Customers don't like

  • Was not given a copy of contract2
  • Ashley at the corporate office1
  • Misleading employees1
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La Fitness

Fitness Centers
  • 4 ISSUES RESOLVED
  • 1421 TOTAL REVIEWS
  • $320K CLAIMED LOSSES
  • $973 AVERAGE LOSS
2.0
Customer service
Staff
Location
Exchange, Refund and Cancellation Policy
Website
  • Location near my house 12
  • Equipment 11
  • Location 11
  • Fitness classes 5
  • Trainer 5

Customers don't like

  • Customer service11
  • Management not properly trained9
  • Dishonest sales people5
  • Rude staff5
  • Rude front desk staff4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1352543

I called to see about adding my son to the end of our contract we had only a few months left.I was told over the phone that was no problem just $10 more a month and I would have to sign the amended contract.

I told them I had really no time to do this but they said they wouldn't allow him to come in until I did. So the gal I spoke to on the phone said I could run in and sign it and he could come that night. The girl on the phone and the one that had me sign the document omitted the part that they had extended our contract by 3 yrs. I found out this when it was time to end our "original" contract.

I called the manager of my local location and then I called corporate. They both were like sorry you should have read the contract. Hello NO ONE said you were changing the terms. Had you told me that I would have no signed since Planet Fitness had just opened up and is a much better facility.

So now we are almost done paying the end of our 3 yr contract because I was told my the person at corporate that he would send me to collections if I didn't pay.

I have NOT set foot in there again nor would I recommend them to anyone.Very shady practices!!