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  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 30 TOTAL REVIEWS
Rank
81 out of 467
in Fitness Centers category
Rating Details
Location
Customer service
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
13 reviews
1.6
4 reviews
2
2 reviews
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1507 TOTAL REVIEWS
Rank
46 out of 467
in Fitness Centers category
Rating Details
Location
Customer service
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    77
  • SUCCESSFUL
    99%
  • AVG CALL DURATION
    01:53
  • ISSUES RESOLVED
    9%
Top Products and Services
1.7
417 reviews
1.7
137 reviews
1.5
124 reviews
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

How would you compare Family Fitness Centers vs La Fitness?

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Anonymous
#1352543

I called to see about adding my son to the end of our contract we had only a few months left. I was told over the phone that was no problem just $10 more a month and I would have to sign the amended contract.

I told them I had really no time to do this but they said they wouldn't allow him to come in until I did. So the gal I spoke to on the phone said I could run in and sign it and he could come that night. The girl on the phone and the one that had me sign the document omitted the part that they had extended our contract by 3 yrs. I found out this when it was time to end our "original" contract.

I called the manager of my local location and then I called corporate. They both were like sorry you should have read the contract. Hello NO ONE said you were changing the terms. Had you told me that I would have no signed since Planet Fitness had just opened up and is a much better facility.

So now we are almost done paying the end of our 3 yr contract because I was told my the person at corporate that he would send me to collections if I didn't pay.

I have NOT set foot in there again nor would I recommend them to anyone. Very shady practices!!

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