PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Family Fitness Centers and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Family Fitness Centers
La Fitness

Family Fitness Centers and La Fitness Overview

Total reviews 30 1657
Company responses 0 0
Issues resolved 2 6

Family Fitness Centers and La Fitness Consumer Ratings

Rank
96 out of 408 in Fitness Centers category
48 out of 408 in Fitness Centers category
Location
74 in category
27 in category
Diversity of Products or Services
75 in category
48 in category
Customer service
70 in category
50 in category
Product or Service Quality
62 in category
48 in category

Family Fitness Centers and La Fitness Rating Details

Location
2.1 (19 reviews)
3.2 (284 reviews)
Reviewer's quote

As of now I was attending the plainwell location and called back in March to freeze my account as I was moving and do not need a gym in the summer. They told me that was fine. Well Monday I went to check my bank account used for my mortgage payment and they took 2 months out an once so they've been...

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La fitness at the 815 N alafeya Orlando location has not been following it's facial covering requirements by the cdc and company. It didn't feel safe worming out when too many members are without masks..

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Diversity of Products or Services
1.7 (18 reviews)
2.2 (308 reviews)
Reviewer's quote

...WOW!! Is anyone at this gym an adult, can I get some customer services for the THOUSANDS OF DOLLARS I SPEND HERE A YR. I hope no one ever has to deal with customer services like this..

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I would like to cancel my membership and refund my money for the 2 moths I pay for the first and last month because I just pay and never get the services just went 1 day to see the installation also I call they don't allow me to cancel because I have to pay an annual fee of $50 dollars we are on...

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Customer service
1.1 (18 reviews)
1.4 (357 reviews)
Reviewer's quote

...00 a month for memberships we dont use and no way to cancel Told by employees they would call corporate and help me get it resolved , no return calls , no customer service , no communication , a scam with no end in sight. . ..

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...I just cannot believe how terrible the customer service is. DO NOT OPEN UNLESS YOU PLAN TO GO FOR YOUR ENTIRE LIFE..

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Product or Service Quality
1.6 (17 reviews)
1.9 (299 reviews)
Reviewer's quote

DO NOT GO TO THIS PIECE OF *** GYM Unless you feel like paying a ridiculous amount of fees, service fees, cancellation fees I NEVER EVEN TOUCHED A PIECE OF EQUIPMENT. So far they have ripped me off $67 For cancelling their *** contract I will now be charged well over another $100 for NEVER USING...

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No answer for customer service and no information at the location on the door..

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Family Fitness Centers and La Fitness Pros and Cons

Pros
No votes
  • Location
  • Location near my house
  • Equipment
Cons
  • Was not given a copy of contract
  • Tanning beds
  • Pool
  • Customer service
  • Management not properly trained
  • Rude staff

Family Fitness Centers and La Fitness Most Positive Reviews

Top rated reviews
3.1

On 4/12/18, I was following my normal leg routine. I have been training off and on with and without personal trainers fo...

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5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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No votes
5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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Family Fitness Centers and La Fitness Most Critical Reviews

Lowest rated reviews
1

I have a spinal tumor that causes weakness/numbness in my leg. I am currently under treatment with UofM Neurosurgical Cl...

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1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

They are awful, they advertise no contract cancel anytime then charge you extra fees and when you want to cancel charge...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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Family Fitness Centers and La Fitness Latest Reviews

Recent published reviews
1

The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth...

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1.2

Cant cancel over the phone I have to come in in person during Covid to cancel a fitness account unacceptable

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2.2

I joined family fitness in 2012. Representative at the portage family fitness center got the documented signed by me...

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No votes

My husband and I cancelled our membership but we were still charged monthly fees. We went in person to our home gym and...

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Family Fitness Centers and La Fitness Products and Services

Most reviewed product and services
  • Family Fitness Centers Membership (13 reviews)
  • Family Fitness Centers Customer Care (4 reviews)
  • Family Fitness Centers Personal Training (2 reviews)
  • La Fitness Membership (449 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)