PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Family Fitness Centers and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Family Fitness Centers
La Fitness

Family Fitness Centers and La Fitness Overview

Total reviews
30
1552
Company responses
0
0
Issues resolved
2
5

La Fitness was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 1552 reviews. It is 1522 reviews more than Family Fitness Centers received since May 29, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Family Fitness Centers customer support team than with La Fitness customer service.

Family Fitness Centers and La Fitness Consumer Ratings

Rank
84 out of 666 in Fitness Centers category
44 out of 666 in Fitness Centers category
Location
63 in category
24 in category
Customer service
62 in category
46 in category
Staff
71 in category
52 in category

According to consumer ratings and reviews, La Fitness ranks 40 points higher in the Fitness Centers category than Family Fitness Centers. People gave Family Fitness Centers 2.1 stars for Location criterion in Fitness Centers category and it is 26 points higher than the worst rated brand in this category. At the same time, La Fitness was rated 3.2 stars for Location criterion in this category and it is 65 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that La Fitness has a higher rating than Family Fitness Centers. Regarding Staff criterion, consumers gave Family Fitness Centers 1.3 stars and it is 79% worse than other in category. La Fitness however was rated 1.6 stars and it is 57% worse than other in category.

Family Fitness Centers and La Fitness Rating Details

Location
2.1 (19 reviews)
3.2 (250 reviews)
Reviewer's quote

As of now I was attending the plainwell location and called back in March to freeze my account as I was moving and do not need a gym in the summer. They told me that was fine. Well Monday I went to check my bank account used for my mortgage payment and they took 2 months out an once so they've been...

PissedConsumer899187

...I can cancel my cell phone service (over the phone too), my cable, internet and most other services instantly without a first month, last month, come into our physical location or write an actual letter must be done 5 days before the next billing cycle nonsense. LA fitness sucks, don't come here..

PissedConsumer1670126
Customer service
1.1 (18 reviews)
1.4 (313 reviews)
Reviewer's quote

...Lillian and I have had customer service issues in the past but never this bad. Long story short, Lillian body language/demeanor has never been welcoming towards me. On 4/12/18 I walked up to leg press and began reracking current weights of 25 pounds and add my own...

JESSICA N

Corporate is helpful but their hands are tied too and some do ask you to prove your claims! Wow! Not at all happy at the way my issue is being resolved by customer svc not having enough authority. Apparently LA Fitness doesn't care either it seems to find the best resolution for me! Thank you for...

D G
Staff
1.3 (18 reviews)
1.6 (293 reviews)
Reviewer's quote

The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth comes out. Said owner seems to only attack negative online reviews. This simply will not work. Besides the seemingly terrible owners, the gym itself is gross. Machines dirty,...

Madalin

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S

Family Fitness Centers and La Fitness Pros and Cons

Pros
No votes
  • Location
  • Location near my house
  • Equipment
Cons
  • Was not given a copy of contract
  • Tanning beds
  • Pool
  • Customer service
  • Management not properly trained
  • Rude staff

Family Fitness Centers and La Fitness Most Positive Reviews

Top rated reviews
No votes
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

Family Fitness Centers and La Fitness Most Critical Reviews

Lowest rated reviews
1

I have a spinal tumor that causes weakness/numbness in my leg. I am currently under treatment with UofM Neurosurgical Cl...

1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

Family Fitness Centers and La Fitness Latest Reviews

Recent published reviews
3

On 4/12/18, I was following my normal leg routine. I have been training off and on with and without personal trainers fo...

Read all 30 reviews
5

I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in...

Read all 1552 reviews

Family Fitness Centers and La Fitness Products and Services

Most reviewed product and services
  • Family Fitness Centers Membership (13 reviews)
  • Family Fitness Centers Customer Care (4 reviews)
  • Family Fitness Centers Personal Training (2 reviews)
  • La Fitness Membership (426 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)