PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Family Fitness Centers and Fitness Connection Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Family Fitness Centers
Fitness Connection Usa

Family Fitness Centers and Fitness Connection Usa Overview

Total reviews 30 251
Company responses 0 0
Issues resolved 2 0

Family Fitness Centers and Fitness Connection Usa Consumer Ratings

Rank
97 out of 414 in Fitness Centers category
53 out of 414 in Fitness Centers category
Location
70 in category
No votes
Diversity of Products or Services
69 in category
No votes
Customer service
64 in category
No votes
Product or Service Quality
58 in category
No votes

Family Fitness Centers and Fitness Connection Usa Rating Details

Location
2.1 (19 reviews)
No votes
Reviewer's quote

As of now I was attending the plainwell location and called back in March to freeze my account as I was moving and do not need a gym in the summer. They told me that was fine. Well Monday I went to check my bank account used for my mortgage payment and they took 2 months out an once so they've been...

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I canceled my son and my account and it was not canceled they said it was a freeze on the account when I spoke to a customer service rep at the the location a manager as well they told me that I would think they would cancel it that day and when I spoke to the customer service rep they advised me...

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Diversity of Products or Services
1.7 (18 reviews)
No votes
Reviewer's quote

...WOW!! Is anyone at this gym an adult, can I get some customer services for the THOUSANDS OF DOLLARS I SPEND HERE A YR. I hope no one ever has to deal with customer services like this..

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Back in August 18, 2016 I made payment on outstanding balance on my account Fitness Connection. I did left Dallas when back to Columbus Oh. I did send the a letter to request to quit the Gmy to Huston Tx Address, but today i find out that you guys did not report to Credit Bureau "First Credit...

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Customer service
1.1 (18 reviews)
No votes
Reviewer's quote

...00 a month for memberships we dont use and no way to cancel Told by employees they would call corporate and help me get it resolved , no return calls , no customer service , no communication , a scam with no end in sight. . ..

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You can never get through to customer service I would never ever ever go to the gym again covid-19 they try to charge you for the three months that they are closed closed my account and he still overcharged me froze my credit card customer service is very poor..

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Product or Service Quality
1.6 (17 reviews)
No votes
Reviewer's quote

DO NOT GO TO THIS PIECE OF *** GYM Unless you feel like paying a ridiculous amount of fees, service fees, cancellation fees I NEVER EVEN TOUCHED A PIECE OF EQUIPMENT. So far they have ripped me off $67 For cancelling their *** contract I will now be charged well over another $100 for NEVER USING...

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...I have to call the customer service number and sit on hold for over an hour each time. I have called five times an the longest the Ive sat on hold was two and a half hours. I got an e-mail the other day stating my annual fee will be drafted from my account...

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Family Fitness Centers and Fitness Connection Usa Pros and Cons

Pros
No votes
  • Good gym for a cheap price
  • Most staff have ok attitudes
  • Pool
Cons
  • Was not given a copy of contract
  • Tanning beds
  • Pool
  • Way they pull money out of a member
  • Business practices at all
  • Was treated poorly

Family Fitness Centers and Fitness Connection Usa Most Positive Reviews

Top rated reviews
3.1

On 4/12/18, I was following my normal leg routine. I have been training off and on with and without personal trainers fo...

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5

Worst Customer service, I sent them a letter (which is the policy - Worst policy ever), to cancel my membership. They cl...

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No votes
5

Hola mi nombre es Isabel vivo en wilmer tex y la razón de mi keja es por k el día lunes llamé deje mi nombre y todo y...

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Family Fitness Centers and Fitness Connection Usa Most Critical Reviews

Lowest rated reviews
1

I have a spinal tumor that causes weakness/numbness in my leg. I am currently under treatment with UofM Neurosurgical Cl...

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1

I'm contacting you to cancel my account at Fitness Connection at the Irving Mall. I should not have to mail something in...

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1

They are awful, they advertise no contract cancel anytime then charge you extra fees and when you want to cancel charge...

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1

These people are a joke. I called to cancel my "No Contract" membership and was told to submit a certified letter or sto...

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Family Fitness Centers and Fitness Connection Usa Latest Reviews

Recent published reviews
1

The owner seems to like to threaten and attempt to intimidate others. The owner does not seem to like it when the truth...

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1

I had called fitness connection on June 17, 2020 at 11:59am to cancel they said it was ok as long I would pay for 2...

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2.2

I joined family fitness in 2012. Representative at the portage family fitness center got the documented signed by me...

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1

I canceled my son and my account and it was not canceled they said it was a freeze on the account when I spoke to a...

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Family Fitness Centers and Fitness Connection Usa Products and Services

Most reviewed product and services
  • Family Fitness Centers Membership (13 reviews)
  • Family Fitness Centers Personal Training (2 reviews)
  • Family Fitness Centers Facility (1 review)
  • Fitness Connection Usa Membership (111 reviews)
  • Fitness Connection Usa Personal Training (7 reviews)
  • Fitness Connection Usa Manager (6 reviews)