Family Dollar vs WalMart: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Family Dollar and WalMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Family Dollar

2.3

WalMart

2.2

Family Dollar

WalMart

Family Dollar and WalMart Overview

Total reviews

1816

8946

Company responses

Issues resolved

Family Dollar and WalMart Consumer Ratings

Rank

56 out of 321 in Supermarkets and Malls category

61 out of 321 in Supermarkets and Malls category

Customer service

76 in category

64 in category

Discounts and Special Offers

37 in category

47 in category

Layout of Store

58 in category

51 in category

Location

40 in category

44 in category

Family Dollar and WalMart Rating Details

Customer service

1.4 (583 reviews)

1.6 (2892 reviews)

Reviewer's quote

I am in the customer service industry and I have never treated anyone that way nor have I ever been treated this way. I understand maybe it is your policy that you cant fill outside balloons but the fact that her own employee said I could ahead of time she shouldve honored it. She could have and...

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I was brought to customer service by a manager, where he explained what was going on. After they looked at the computer, I was told they could not give me a refund and I would have to call on line customer service I have called at least a dozen times, have a reference number for each of the twelve...

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Discounts and Special Offers

2.6 (528 reviews)

2.4 (2303 reviews)

Reviewer's quote

...They don't have any problems with the "risk" involved with the germs on the shelves and the money they took, but it's too much danger to accept a return and give my money back? As they say, a special place in *** for those taking advantage of covid to RIP PEOPLE OFF..

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I am a single low income mother with a special needs 4 year old child and bought an ONN. tablet for my daughter on 03/21/2020 from Walmart as her birthday gift. It did not last but 60 days...

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Layout of Store

2.5 (521 reviews)

2.7 (2054 reviews)

Reviewer's quote

The store on 2222 Fowler st #09246 is always dirty, boxes everywhere, water on the floor and the cashier Cynthia was making a personal phone call talking about the riots while I waited in line. I frequent this store at least 10 times a week, and this girl is always on her phone. She always has...

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...I was so outdone I attempted to call other departments of the store (pharmacy didn't open to 11) Eventually I began calling again after getting hung up on someone answered. Her mood was unpleasant as if I was bugging her. I asked her "Why did you keep hanging up on me"...

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Location

3.2 (519 reviews)

3 (2139 reviews)

Reviewer's quote

...In over 30 years of shopping at this location, we have NEVER EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE. ON MAY 12TH 2020, WHICH IS AND WILL BE MY LAST VISIT, I experienced such a horrible experience at the register checking out. There has been many complaints about the two young men who work there..

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...place an order, the employees want to walk out of the store at 7 pm no later, if you go to any other Wal-Mart the hot food is stocked , but not at monocacy location, I tried to spk with management, management is not available. The food that is stocked it is more than 2 hrs old. Horrible horrible...

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Family Dollar and WalMart Pros and Cons

Pros

How close they were to my house
Feel like i should shop elsewhere
Parking was plentiful

Prices
Location
Convenience

Cons

Customer service
Being spoken to rudely
Manager unprofessional in front

Customer service
Service
Management

Family Dollar and WalMart Most Positive Reviews

Top rated reviews

My 2015 metallic blue Chevrolet Trax sunk into a newly constructed drain whole in your parking lot as I was pulling...

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my friend and my grandma were drinking bottled water from walmart. My grandmas tasted okay but my friend swallowed a...

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Open during Remodeling store -dust mold trashy.... Parking lot was given a new water drain whole. The drain whole cover...

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The Wal-Mart’s stores in my town are overly crowed, dirty, and have unenthused cashiers. That’s why I decided to shop w...

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Family Dollar and WalMart Most Critical Reviews

Lowest rated reviews

We have several Family Dollar Stores in Evansville IN. The ones I have walked into are nothing but filthy,nasty, shelves...

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I ordered from Walmart online. I had a few returns and was told I could return them at the Broadway Walmart Store. I ha...

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On nov-11-2014 i was served criminal trespass papers by the winnsboro police department because suppossedly a citizen...

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I bought a gift card for my daughter online to be sent to her address at college. By the delivery date, she had still n...

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Family Dollar and WalMart Latest Reviews

Recent published reviews

1.8

I went to load $80 ont0 a prepaid card as i had done many times there. I accidentally swiped the wrong card. One not a...

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No votes

When I went to use my card it says its already used

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No votes

I would like to replace me Family Chef Grill 17.5 inches inventory #32251536960.
My grill was not in your car after loadi...

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How check 21 speed bought rode store brake squeak press right brake cable who warehouse checked all brake components...

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Family Dollar and WalMart Products and Services

Most reviewed product and services

Family Dollar Manager (457 reviews)
Family Dollar Cashier (227 reviews)
Family Dollar Customer Care (200 reviews)

Walmart Customer Care (788 reviews)
Walmart Manager (544 reviews)
Walmart Cashier (431 reviews)

How would you compare Family Dollar vs WalMart?

Customer service

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Anonymous Anonymous Jul 30, 2017 #1355815

Wal-Mart is so much cleaner I don't like some of the workers at family dollar you walk by the doors at family dollar all u c is cig butts no1 cleans 1 lady is just a b. Small town not to many places to go

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