Fairpoint vs Time Warner Cable

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Fairpoint

Telecommunications
  • 0 ISSUES RESOLVED
  • 80 TOTAL REVIEWS
  • $25.1K CLAIMED LOSSES
  • $867 AVERAGE LOSS
1.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Customer service 3
  • Having internet 2
  • Some of customer service 2
  • One of few options in the area 1
  • People at 1st 1

Customers don't like

  • Technical support8
  • Lack of knowledge8
  • Long waiting time6
  • Waste of time6
  • Rude customer service5

Products by Fairpoint

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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1434 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Billing Practices
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Customer service13

Products by Time Warner Cable

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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