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Fairpoint

Telecommunications
  • 2 ISSUES RESOLVED
  • 105 TOTAL REVIEWS
  • $27.4K CLAIMED LOSSES
  • $741 AVERAGE LOSS
1.2
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • Customer service 3
  • Some of customer service 2
  • Having internet 2
  • People at 1st 1
  • One of few options in the area 1

Customers don't like

  • Long waiting time4
  • Technical support3
  • Fairpoint3
  • Billing practices3
  • Wasting my time2
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Suddenlink

Telecommunications
  • 12 ISSUES RESOLVED
  • 1315 TOTAL REVIEWS
  • $590K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Billing Practices
  • High speed internet 10
  • Fast when it works 7
  • Easy setup 6
  • Ease of payment 6
  • Internet 5

Customers don't like

  • Customer service47
  • Raising prices11
  • Shady practices5
  • No popular channels5
  • Internet speed5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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