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Fairpoint

Telecommunications
  • 1 ISSUES RESOLVED
  • 85 TOTAL REVIEWS
  • $25.4K CLAIMED LOSSES
  • $847 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Customer service 3
  • Having internet 2
  • Some of customer service 2
  • One of few options in the area 1
  • People at 1st 1

Customers don't like

  • Technical support8
  • Lack of knowledge8
  • Long waiting time6
  • Waste of time6
  • Rude customer service5
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Mediacom

Telecommunications
  • 0 ISSUES RESOLVED
  • 581 TOTAL REVIEWS
  • $90.1K CLAIMED LOSSES
  • $609 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Customer service 4
  • Sales guy and manager 3
  • Pleasant technician 2
  • Tech who came to the house who was professional and polite 1
  • When it worked once 1

Customers don't like

  • Issue was not resolved13
  • No one resolves problem12
  • How poor customer service is11
  • No one resolves the problem11
  • Unable to resolve problem8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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