Fairpoint vs Frontier Communications

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Fairpoint

Telecommunications
  • 0 ISSUES RESOLVED
  • 80 TOTAL REVIEWS
  • $25.1K CLAIMED LOSSES
  • $867 AVERAGE LOSS
1.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Customer service 3
  • Having internet 2
  • Some of customer service 2
  • One of few options in the area 1
  • People at 1st 1

Customers don't like

  • Technical support8
  • Lack of knowledge8
  • Long waiting time6
  • Waste of time6
  • Rude customer service5

Products by Fairpoint

No items

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Frontier Communications

Telecommunications
Has verified representatives
  • 8 ISSUES RESOLVED
  • 467 COMPANY RESPONSES
  • 1771 TOTAL REVIEWS
  • $2.3M CLAIMED LOSSES
  • $5.1K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Reliability
  • Firing frontier 10
  • Nothing so far 10
  • When it was verizon 9
  • Service technicians 8
  • friendly Customer service 7

Customers don't like

  • Very bad customer service94
  • Poor service28
  • False billing pratice25
  • Poor communication18
  • False representation17

Products by Frontier Communications

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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