PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hyatt and Fairfield Inn And Suites as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hyatt
Fairfield Inn And Suites

Hyatt and Fairfield Inn And Suites Overview

Total reviews 32 41
Company responses 0 0
Issues resolved 0 1

Hyatt and Fairfield Inn And Suites Consumer Ratings

Rank
163 out of 1326 in Hotels and Resorts category
170 out of 1326 in Hotels and Resorts category
Customer service
198 in category
99 in category
Price Affordability
248 in category
107 in category
Exchange, Refund and Cancellation Policy
50 in category
106 in category
Quality of Food
98 in category
132 in category

Hyatt and Fairfield Inn And Suites Rating Details

Customer service
1.1 (8 reviews)
1.7 (17 reviews)
Reviewer's quote

...Hyatt customer service did not even apologize for the inconvenience or try to work a deal to repair their mistake..

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Terrible customer service and terrible stay..

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Price Affordability
1.3 (6 reviews)
2.5 (12 reviews)
Reviewer's quote

I found out that Hyatt does discriminate people by looks.

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...I understand the virus situation but not to be told upon booking and having a choice of different properties and price points is not okay. M hahn..

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Exchange, Refund and Cancellation Policy
2.2 (6 reviews)
1.5 (13 reviews)
Reviewer's quote

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside door & didn't have rug or wet floor sign up. Never came back & checked on me after I filed complaints. Very upset. I expect better care at your hotel. I am going to Dr * &...

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...When I arrived at 4:00 pm on Friday I was unsatisfied and requested a refund at 4:20 pm I was told that I was refund the amount but Instead the front desk receptionist attempted to charge my card an additional $116. 00 . Which My bank declined...

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Quality of Food
2.2 (6 reviews)
1.9 (11 reviews)
Reviewer's quote

...On the first day we just wanted to have decent food as we had missed lunch due to the flight timings. But we had to wait till 7pm to order hot room food. And lol what we get is stale smelling rice instead of basmati and chewy prawns...

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We were staying at Fairfield Inn & Suites at 2400 North Roosevelt Blvd. Key West, FL 33040, from Sept 18th to Sept 20th, we checked out at 9:30 am and when we returned for the items left in the room at 4:30 pm we could no longer retrieve them.Below I am copying the emails sent by my sister to the...

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Hyatt and Fairfield Inn And Suites Pros and Cons

Pros
  • Comford beds
  • Bitter taste
  • Very nice rooms
  • Wonderful people at front desk
Cons
  • Not so clean
  • Will never stay there again
  • Terrible customer service
  • Not cleaned

Hyatt and Fairfield Inn And Suites Most Positive Reviews

Top rated reviews
4

Arrived at the Hyatt in NewYork on 36st after a six hour drive only to be told that ,making the reservations online...

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5

The check-in started to be a bad experience. There was an issue with the check in. Reservation issue was the...

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3.8

Hyatt will not reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is...

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5

I was charged three different prices and twice in one day.

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Hyatt and Fairfield Inn And Suites Most Critical Reviews

Lowest rated reviews
1

My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had...

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1

I made the bad decision to stay at the Fairfield inn at St. Petersburg. The management (William Carvalho) is beyond...

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1

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside...

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1

November 23, 2018
We were awakened around 10:00 + p.m. by waves of yelling and banging. (We thought someone was fighting....

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Hyatt and Fairfield Inn And Suites Latest Reviews

Recent published reviews
No votes

Hello,
I am staying at the HYATT place in Mt. Laurel, NJ. I stay often especially lately due to family illness around the...

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1.2

We were staying at Fairfield Inn & Suites at 2400 North Roosevelt Blvd. Key West, FL 33040, from Sept 18th to Sept 20th,...

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No votes

the worst customer service in the industry

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2.3

I expressed my complaint to Customer Service/Reservation Rep Oliver. I asked for Corporate number and he said this was...

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Hyatt and Fairfield Inn And Suites Products and Services

Most reviewed product and services
  • Hyatt Customer Care (4 reviews)
  • Hyatt Zilara Room (1 review)
  • Hyatt Gift Card (1 review)
  • Fairfield Inn And Suites Customer Care (9 reviews)
  • Fairfield Inn And Suites Room (3 reviews)
  • Fairfield Inn And Suites Manager (2 reviews)