PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cover Guy and Factory Direct SPA Covers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cover Guy
Factory Direct SPA Covers

The Cover Guy and Factory Direct SPA Covers Overview

Total reviews
166
9
Company responses
23
0
Issues resolved
6
0

The Cover Guy was first mentioned on PissedConsumer on Jan 30, 2008 and since then this brand received 166 reviews. It is 157 reviews more than Factory Direct SPA Covers received since Sep 19, 2009.

The Cover Guy and Factory Direct SPA Covers Consumer Ratings

Rank
47 out of 295 in Pools, Spas and Plumbing Supplies category
89 out of 295 in Pools, Spas and Plumbing Supplies category
Customer service
51 in category
75 in category
Website
38 in category
96 in category
Product or Service Quality
63 in category
81 in category

According to consumer ratings and reviews, The Cover Guy ranks 42 points higher in the Pools, Spas and Plumbing Supplies category than Factory Direct SPA Covers. People gave The Cover Guy 1.5 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 77 points higher than the worst rated brand in this category. At the same time, Factory Direct SPA Covers was rated 1 stars for Customer service criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that The Cover Guy has a higher rating than Factory Direct SPA Covers. Regarding Product or Service Quality criterion, consumers gave The Cover Guy 1.4 stars and it is 51% greater than other in category. Factory Direct SPA Covers however was rated 1 stars and it is 63% worse than other in category.

The Cover Guy and Factory Direct SPA Covers Rating Details

Customer service
1.5 (79 reviews)
1 (1 review)
Reviewer's quote

...Customer service claimed shipment went out on 10/19, already over the 5 days they promised and contrary to what shipper documented. And then they blamed it all on the shipper (as in, "we can't control the shippers"). I asked in writing for a name of someone to call and they ducked the request...

jerry b

...When I followed up with them I felt the customer service was poor and would not except any blame for my delayed order. When inquiring in a Friday, Kyle told me he'd contact me Monday morning regarding my order status..

PissedConsumer846133
Website
2.6 (65 reviews)
1 (1 review)
Reviewer's quote

...It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply until several hours later with a new tracking number...

PissedConsumer1662168

No items

Product or Service Quality
1.4 (64 reviews)
1 (1 review)
Reviewer's quote

...ER, when my order STILL hadn’t shipped I began a series of email communication(s) with someone named “Amanda”, who has represented herself as a customer service person. I asked about shipping only to find out that the change to my order was never made. She assured me that the new cover lifter had been “ordered”, and that I was ...

James R

No items

The Cover Guy and Factory Direct SPA Covers Pros and Cons

Pros
  • That they seemed like a reputable company
  • Ease of ordering
  • Unprofessional and disturbing
No votes
Cons
  • Warenty the way they handeled the situation
  • Warranty service
  • Production quality and inspection
No votes

The Cover Guy and Factory Direct SPA Covers Most Positive Reviews

Top rated reviews
4.9

After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt...

No votes

The Cover Guy and Factory Direct SPA Covers Most Critical Reviews

Lowest rated reviews
1

Do not use Cover Guy under any circumstances. Cover guy gave me the run around for months about my delivery. When it...

1.4

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

The Cover Guy and Factory Direct SPA Covers Latest Reviews

Recent published reviews
1.5

Ordered custom cover, Was shipped to order address, not SHIP TO address. Paid near double additional to have it...

Read all 166 reviews

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

Read all 9 reviews

The Cover Guy and Factory Direct SPA Covers Products and Services

Most reviewed product and services
  • The Cover Guy Cover (46 reviews)
  • The Cover Guy Hot Tub Cover (38 reviews)
  • The Cover Guy Shipping Service (27 reviews)
  • Factory Direct Spa Covers Spa Cover (2 reviews)