PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Cover Guy and Factory Direct SPA Covers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Cover Guy
Factory Direct SPA Covers

The Cover Guy and Factory Direct SPA Covers Overview

Total reviews
178
9
Company responses
23
0
Issues resolved
7
0

The Cover Guy and Factory Direct SPA Covers Consumer Ratings

Rank
57 out of 255 in Pools, Spas and Plumbing Supplies category
91 out of 255 in Pools, Spas and Plumbing Supplies category
Customer service
56 in category
79 in category
Product or Service Quality
70 in category
87 in category
Website
40 in category
100 in category
Advertised vs Delivered
49 in category
32 in category

The Cover Guy and Factory Direct SPA Covers Rating Details

Customer service
1.4 (89 reviews)
1 (1 review)
Reviewer's quote

I emailed and called a few times, finally spoke to customer service, and they were like yup you have to pay. I told her the website stated Free Shipping, she said things have changed and the website isn't able to know that your zip code required additional shipping. I said I wasn't paying for...

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...When I followed up with them I felt the customer service was poor and would not except any blame for my delayed order. When inquiring in a Friday, Kyle told me he'd contact me Monday morning regarding my order status..

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Product or Service Quality
1.4 (71 reviews)
1 (1 review)
Reviewer's quote

...I tried numerous times to contact customer service and finally got in contact and was told that they would find out what happened to my lift and they would replace my cover. I have not heard from them since and don't expect to. Do not purchase from The Cover Guy...

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No items

Website
2.6 (68 reviews)
1 (1 review)
Reviewer's quote

...It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply until several hours later with a new tracking number...

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No items

Advertised vs Delivered
1.6 (66 reviews)
2 (1 review)
Reviewer's quote

I call them out on this and on 07/06/2020 they assure me it was a system error, my cover was delivered to the shipper on 07/02/2020 and that my order is now at this shippers facility, they tell me the shipping number is good and should be activated in a few days, I should have my cover by the end...

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No items

The Cover Guy and Factory Direct SPA Covers Pros and Cons

Pros
  • That they seemed like a reputable company
  • Ease of ordering
  • Unprofessional and disturbing
No votes
Cons
  • Customer service
  • Warenty the way they handeled the situation
  • Warranty service
No votes

The Cover Guy and Factory Direct SPA Covers Most Positive Reviews

Top rated reviews
4.9

After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt...

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No votes
4.3

I bought this cover because it was the best priced and made locally. Over a week after paying (after the cover was...

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No votes

The Cover Guy and Factory Direct SPA Covers Most Critical Reviews

Lowest rated reviews
1

Do not use Cover Guy under any circumstances. Cover guy gave me the run around for months about my delivery. When it...

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1.5

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

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1

I bought a cover from these guys after reading about the quality only to find out that I had to upgrade from the...

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No votes

The Cover Guy and Factory Direct SPA Covers Latest Reviews

Recent published reviews
2

I placed an order for a new spa cover, website stated Free Shipping. I placed my order, checked out and paid. I got...

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No votes

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

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1.5

I ordered a cover and a lift on May 7, 2020. After weeks of trying to contact customer care, it finally arrived on...

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No votes

My 3-year old cover has ripped at the center seam and must now be replaced. They also screwed up the dimensions when i...

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The Cover Guy and Factory Direct SPA Covers Products and Services

Most reviewed product and services
  • The Cover Guy Cover (49 reviews)
  • The Cover Guy Hot Tub Cover (44 reviews)
  • The Cover Guy Shipping Service (31 reviews)
  • Factory Direct Spa Covers Spa Cover (2 reviews)