PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct SPA Covers and The Cover Guy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct SPA Covers
The Cover Guy

Factory Direct SPA Covers and The Cover Guy Overview

Total reviews
9
168
Company responses
0
23
Issues resolved
0
6

The Cover Guy was first mentioned on PissedConsumer on Jan 30, 2008 and since then this brand received 168 reviews. It is 159 reviews more than Factory Direct SPA Covers received since Sep 19, 2009.

Factory Direct SPA Covers and The Cover Guy Consumer Ratings

Rank
90 out of 271 in Pools, Spas and Plumbing Supplies category
53 out of 271 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
80 in category
61 in category
Value for money
29 in category
50 in category
Website
96 in category
38 in category

According to consumer ratings and reviews, The Cover Guy ranks 37 points higher in the Pools, Spas and Plumbing Supplies category than Factory Direct SPA Covers. People gave Factory Direct SPA Covers 1 stars for Product or Service Quality criterion in Pools, Spas and Plumbing Supplies category and it is 40 points higher than the worst rated brand in this category. At the same time, The Cover Guy was rated 1.4 stars for Product or Service Quality criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Factory Direct SPA Covers has a higher rating than The Cover Guy. Regarding Website criterion, consumers gave Factory Direct SPA Covers 1 stars and it is 79% worse than other in category. The Cover Guy however was rated 2.6 stars and it is 68% greater than other in category.

Factory Direct SPA Covers and The Cover Guy Rating Details

Product or Service Quality
1 (1 review)
1.4 (66 reviews)
Reviewer's quote

...When I followed up with them I felt the customer service was poor and would not except any blame for my delayed order. When inquiring in a Friday, Kyle told me he'd contact me Monday morning regarding my order status..

PissedConsumer846133

...They have delivered poor service and a horrible attitude. 1. When I first placed the order, they did not email a confirmation email so the order could be finalized...

Ahmet
Value for money
2 (1 review)
1.7 (50 reviews)
Reviewer's quote

No items

...I could have purchased 2 hot tub covers, one spare and still been money ahead. I am getting a runaround and not happy Rhys..

Rhys R
Website
1 (1 review)
2.6 (65 reviews)
Reviewer's quote

No items

...It was supposedly shipped two weeks ago, when I went to track it on the freight line website, the tracking number would not work. Email number 1 to the cover guy about this got a reply of, “I’m looking into it”. No reply until several hours later with a new tracking number...

PissedConsumer1662168

Factory Direct SPA Covers and The Cover Guy Pros and Cons

Pros
No votes
  • That they seemed like a reputable company
  • Ease of ordering
  • Unprofessional and disturbing
Cons
No votes
  • Warenty the way they handeled the situation
  • Warranty service
  • Production quality and inspection

Factory Direct SPA Covers and The Cover Guy Most Positive Reviews

Top rated reviews
No votes
4.9

After reading all the negative reviews dont buy from company, I had to write about my positive experience ..I dealt...

Factory Direct SPA Covers and The Cover Guy Most Critical Reviews

Lowest rated reviews
1.4

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

1

Do not use Cover Guy under any circumstances. Cover guy gave me the run around for months about my delivery. When it...

Factory Direct SPA Covers and The Cover Guy Latest Reviews

Recent published reviews

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

Read all 9 reviews
1.2

I have just passed my 3rd year of a 7 year warranty and have an issue.
The warranty dept will replace at a warranty cost...

Read all 168 reviews

Factory Direct SPA Covers and The Cover Guy Products and Services

Most reviewed product and services
  • Factory Direct Spa Covers Spa Cover (2 reviews)
  • The Cover Guy Cover (47 reviews)
  • The Cover Guy Hot Tub Cover (44 reviews)
  • The Cover Guy Shipping Service (30 reviews)