PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SpaCap and Factory Direct SPA Covers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SpaCap
Factory Direct SPA Covers

SpaCap and Factory Direct SPA Covers Overview

Total reviews
14
9
Company responses
0
0
Issues resolved
0
0

SpaCap was first mentioned on PissedConsumer on Dec 2, 2010 and since then this brand received 14 reviews. It is 5 reviews more than Factory Direct SPA Covers received since Sep 19, 2009.

SpaCap and Factory Direct SPA Covers Consumer Ratings

Rank
33 out of 269 in Pools, Spas and Plumbing Supplies category
90 out of 269 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
21 in category
81 in category
Customer service
35 in category
76 in category
Price Affordability
24 in category
70 in category

According to consumer ratings and reviews, SpaCap ranks 57 points higher in the Pools, Spas and Plumbing Supplies category than Factory Direct SPA Covers. People gave SpaCap 2.6 stars for Product or Service Quality criterion in Pools, Spas and Plumbing Supplies category and it is 100 points higher than the worst rated brand in this category. At the same time, Factory Direct SPA Covers was rated 1 stars for Product or Service Quality criterion in this category and it is 40 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that SpaCap has a higher rating than Factory Direct SPA Covers. Regarding Price Affordability criterion, consumers gave SpaCap 3 stars and it is 80% greater than other in category. Factory Direct SPA Covers however was rated 2 stars and it is 57% worse than other in category.

SpaCap and Factory Direct SPA Covers Rating Details

Product or Service Quality
2.6 (5 reviews)
1 (1 review)
Reviewer's quote

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high quality materials custom made to your spa. The company is easy to work with and very responsive, they remembered us from 8 years ago. ..

PissedConsumer1173963

...When I followed up with them I felt the customer service was poor and would not except any blame for my delayed order. When inquiring in a Friday, Kyle told me he'd contact me Monday morning regarding my order status..

PissedConsumer846133
Customer service
1.8 (5 reviews)
1 (1 review)
Reviewer's quote

...If the customer service had been any good they would have told us this in the beginning. This guy doesn't know you after he gets your money. We wish we would have read the complaints before we gave him our money...

PissedConsumer889114

No items

Price Affordability
3 (5 reviews)
2 (1 review)
Reviewer's quote

...The third time, I declined their offer to make a new SpaCap for full price (they used to do a $300 rebuild if I sent them the old Sunbrella cover). I will not buy a third and urge you all not to buy a first..

PissedConsumer982562

No items

SpaCap and Factory Direct SPA Covers Pros and Cons

Pros
  • Product and service
No votes
Cons
  • Customer service
  • Warranty
  • Product quality
No votes

SpaCap and Factory Direct SPA Covers Most Positive Reviews

Top rated reviews
5

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high...

No votes

SpaCap and Factory Direct SPA Covers Most Critical Reviews

Lowest rated reviews
1

Crappiest cover ever; does NOT outlast the others, the membrane fails and it fills with water, the customer service
S U...

1.4

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

SpaCap and Factory Direct SPA Covers Latest Reviews

Recent published reviews

Within a month after I got my SpaCap cover, the bottom of the cover was getting very slimy. I called to ask the owner...

Read all 14 reviews

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

Read all 9 reviews

SpaCap and Factory Direct SPA Covers Products and Services

Most reviewed product and services
  • Spacap Hot Tub Cover (3 reviews)
  • Spacap Customer Care (1 review)
  • Factory Direct Spa Covers Spa Cover (2 reviews)