PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct SPA Covers and SpaCap as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct SPA Covers
SpaCap

Factory Direct SPA Covers and SpaCap Overview

Total reviews
9
14
Company responses
0
0
Issues resolved
0
0

SpaCap was first mentioned on PissedConsumer on Dec 2, 2010 and since then this brand received 14 reviews. It is 5 reviews more than Factory Direct SPA Covers received since Sep 19, 2009.

Factory Direct SPA Covers and SpaCap Consumer Ratings

Rank
90 out of 269 in Pools, Spas and Plumbing Supplies category
32 out of 269 in Pools, Spas and Plumbing Supplies category
Website
97 in category
23 in category
Customer service
76 in category
35 in category
Staff
79 in category
35 in category

According to consumer ratings and reviews, SpaCap ranks 58 points higher in the Pools, Spas and Plumbing Supplies category than Factory Direct SPA Covers. People gave Factory Direct SPA Covers 1 stars for Website criterion in Pools, Spas and Plumbing Supplies category and it is 26 points higher than the worst rated brand in this category. At the same time, SpaCap was rated 3 stars for Website criterion in this category and it is 100 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that SpaCap has a higher rating than Factory Direct SPA Covers. Regarding Staff criterion, consumers gave Factory Direct SPA Covers 1 stars and it is 63% worse than other in category. SpaCap however was rated 2 stars and it is 72% greater than other in category.

Factory Direct SPA Covers and SpaCap Rating Details

Website
1 (1 review)
3 (4 reviews)
Reviewer's quote

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie downs. Apparently common sense is not there strong point. I paid extra for 8 tie downs and they had no idea where I wanted them? SERIOUSLY???? 2 on each side!!!! What the *** did you...

PissedConsumer846133

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high quality materials custom made to your spa. The company is easy to work with and very responsive, they remembered us from 8 years ago.

PissedConsumer1173963
Customer service
1 (1 review)
1.8 (5 reviews)
Reviewer's quote

No items

...If the customer service had been any good they would have told us this in the beginning. This guy doesn't know you after he gets your money. We wish we would have read the complaints before we gave him our money...

PissedConsumer889114
Staff
1 (1 review)
2 (4 reviews)
Reviewer's quote

No items

I have had 3 or these and now I'm done. As others have said, you can't get these people on the phone or e-mail without a lot of effort. I think this is a husband/wife team as you alway get the same gruff answers; it's always my fault it fails. The inner heavy vinyl turns brittle with exposure to...

PissedConsumer982562

Factory Direct SPA Covers and SpaCap Pros and Cons

Pros
No votes
  • Product and service
Cons
No votes
  • Customer service
  • Warranty
  • Product quality

Factory Direct SPA Covers and SpaCap Most Positive Reviews

Top rated reviews
No votes
5

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high...

Factory Direct SPA Covers and SpaCap Most Critical Reviews

Lowest rated reviews
1.4

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

1

Crappiest cover ever; does NOT outlast the others, the membrane fails and it fills with water, the customer service
S U...

Factory Direct SPA Covers and SpaCap Latest Reviews

Recent published reviews

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

Read all 9 reviews

Within a month after I got my SpaCap cover, the bottom of the cover was getting very slimy. I called to ask the owner...

Read all 14 reviews

Factory Direct SPA Covers and SpaCap Products and Services

Most reviewed product and services
  • Factory Direct Spa Covers Spa Cover (2 reviews)
  • Spacap Hot Tub Cover (3 reviews)
  • Spacap Customer Care (1 review)