PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct SPA Covers and SpaCap as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct SPA Covers
SpaCap

Factory Direct SPA Covers and SpaCap Overview

Total reviews 9 14
Company responses 0 0
Issues resolved 0 0

Factory Direct SPA Covers and SpaCap Consumer Ratings

Rank
94 out of 269 in Pools, Spas and Plumbing Supplies category
34 out of 269 in Pools, Spas and Plumbing Supplies category
Customer service
79 in category
37 in category
Advertised vs Delivered
33 in category
7 in category
Website
99 in category
24 in category
Product or Service Quality
86 in category
21 in category

Factory Direct SPA Covers and SpaCap Rating Details

Customer service
1 (1 review)
1.8 (5 reviews)
Reviewer's quote

...When I followed up with them I felt the customer service was poor and would not except any blame for my delayed order. When inquiring in a Friday, Kyle told me he'd contact me Monday morning regarding my order status..

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...If the customer service had been any good they would have told us this in the beginning. This guy doesn't know you after he gets your money. We wish we would have read the complaints before we gave him our money...

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Advertised vs Delivered
2 (1 review)
4 (3 reviews)
Reviewer's quote

No items

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high quality materials custom made to your spa. The company is easy to work with and very responsive, they remembered us from 8 years ago.

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Website
1 (1 review)
3 (4 reviews)
Reviewer's quote

No items

I have had 3 or these and now I'm done. As others have said, you can't get these people on the phone or e-mail without a lot of effort. I think this is a husband/wife team as you alway get the same gruff answers; it's always my fault it fails. The inner heavy vinyl turns brittle with exposure to...

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Product or Service Quality
1 (1 review)
2.6 (5 reviews)
Reviewer's quote

No items

Great Product, but when it fails do not expect much of a "warranty". My second Cap from them failed after 2 years. The owner said that my kids must have jumped on it!! Then when I explained to him that this was not possible and sent him pictures of the tub to be covered he said the problem was my...

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Factory Direct SPA Covers and SpaCap Pros and Cons

Pros
No votes
  • Product and service
Cons
No votes
  • Customer service
  • Warranty
  • Product quality

Factory Direct SPA Covers and SpaCap Most Positive Reviews

Top rated reviews
No votes
5

I just received our second Spa cap replacing our first one that lasted 8 years! This is a well made cover with high...

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No votes
No votes

Factory Direct SPA Covers and SpaCap Most Critical Reviews

Lowest rated reviews
1.5

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

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1

Crappiest cover ever; does NOT outlast the others, the membrane fails and it fills with water, the customer service
S U...

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No votes
1.7

I have had 3 or these and now I'm done. As others have said, you can't get these people on the phone or e-mail without...

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Factory Direct SPA Covers and SpaCap Latest Reviews

Recent published reviews
No votes

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

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No votes

Within a month after I got my SpaCap cover, the bottom of the cover was getting very slimy. I called to ask the owner...

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No votes

My 3-year old cover has ripped at the center seam and must now be replaced. They also screwed up the dimensions when i...

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1.9

We purchased a spa cap for a swim spa. The first year we were in a drought, the next year it rained like crazy. It fil...

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Factory Direct SPA Covers and SpaCap Products and Services

Most reviewed product and services
  • Factory Direct Spa Covers Spa Cover (2 reviews)
  • Spacap Hot Tub Cover (3 reviews)