PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct SPA Covers and In The Swim as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct SPA Covers
In The Swim

Factory Direct SPA Covers and In The Swim Overview

Total reviews
9
115
Company responses
0
6
Issues resolved
0
1

Factory Direct SPA Covers and In The Swim Consumer Ratings

Rank
91 out of 255 in Pools, Spas and Plumbing Supplies category
83 out of 255 in Pools, Spas and Plumbing Supplies category
Value for money
32 in category
No votes
Website
101 in category
No votes
Price Affordability
72 in category
No votes
Customer service
80 in category
No votes

Factory Direct SPA Covers and In The Swim Rating Details

Value for money
2 (1 review)
No votes
Reviewer's quote

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie downs. Apparently common sense is not there strong point. I paid extra for 8 tie downs and they had no idea where I wanted them? SERIOUSLY???? 2 on each side!!!! What the *** did you...

Read full review

Then I called intheswim to cancel and was told it would be 2 weeks to get a refund even though they've had my money for 6 weeks already!. Not to mention 2 of they ladies I talked to had the tone that I was annoying them by calling. NEVER will I buy from here again! User's recommendation: Never Use...

Read full review
Website
1 (1 review)
No votes
Reviewer's quote

No items

...Their website stated 1Day Delivery on the items I ordered. I contacted them the morning of 06/05/19 because some of the items didn't show tracking numbers. The guy said sorry...

Read full review
Price Affordability
2 (1 review)
No votes
Reviewer's quote

No items

So we are out the price of the liner plus the shipping charge of $90. And we have a liner we can NOT use. Did I tell you we are retired and on a very small fixed income? We try to keep our pool going for our granddaughters and because we live in Florida, where it is too hot to go outside without...

Read full review
Customer service
1 (1 review)
No votes
Reviewer's quote

No items

...Take your business elsewhere unless you know you want it! Too many hours wasted trying to make this problem right and POOR, POOR customer service/relations! I wanted to give zero stars but did not have that option, so I reluctantly gave 1 star..

Read full review

Factory Direct SPA Covers and In The Swim Pros and Cons

Pros
No votes
  • Website and price
  • Decent website
  • Turn around time and price
Cons
No votes
  • Customer service
  • Thier lack of customer service
  • Service

Factory Direct SPA Covers and In The Swim Most Positive Reviews

Top rated reviews
No votes
5

Yes I heard back and they are taking care of it. They were very nice! Im satisfied.

Read full review
No votes
4.2

We were told the wrong size pool liner to order. The installer opened the box and didn’t realize it was the wrong size...

Read full review

Factory Direct SPA Covers and In The Swim Most Critical Reviews

Lowest rated reviews
1.5

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

Read full review
1

Purchased a expensive liner to discover it had *** in it.Company will not refund or even give any kind of credit,paid...

Read full review
No votes
1

I ORDER A POOL COVER AND RECEIVED A DEFECTED ONE AND OF POOR QUALITY. CALL THE COMPANY AND MADE ARRANGEMENTS FOR A...

Read full review

Factory Direct SPA Covers and In The Swim Latest Reviews

Recent published reviews
No votes

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

Read full review
1

Should've read the reviews here first. I ordered a $3k slide which I was told would ship in 7-10 business days. 5 weeks...

Read full review
No votes

My 3-year old cover has ripped at the center seam and must now be replaced. They also screwed up the dimensions when i...

Read full review
1

We bought a pool from and they were supposed to deliver the pool. We got a call from a truck driver from SAIA in...

Read full review

Factory Direct SPA Covers and In The Swim Products and Services

Most reviewed product and services
  • Factory Direct Spa Covers Spa Cover (2 reviews)
  • In The Swim Customer Care (26 reviews)
  • In The Swim Shipping Service (19 reviews)
  • In The Swim Pool Cover (14 reviews)