PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct SPA Covers and In The Swim as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct SPA Covers
In The Swim

Factory Direct SPA Covers and In The Swim Overview

Total reviews
9
82
Company responses
0
0
Issues resolved
0
1

In The Swim was first mentioned on PissedConsumer on Jul 3, 2013 and since then this brand received 82 reviews. It is 73 reviews more than Factory Direct SPA Covers received since Sep 19, 2009.

Factory Direct SPA Covers and In The Swim Consumer Ratings

Rank
90 out of 271 in Pools, Spas and Plumbing Supplies category
83 out of 271 in Pools, Spas and Plumbing Supplies category
Staff
78 in category
63 in category
Customer service
75 in category
65 in category
Product or Service Quality
80 in category
67 in category

According to consumer ratings and reviews, In The Swim ranks 7 points higher in the Pools, Spas and Plumbing Supplies category than Factory Direct SPA Covers. People gave Factory Direct SPA Covers 1 stars for Staff criterion in Pools, Spas and Plumbing Supplies category and it is 44 points higher than the worst rated brand in this category. At the same time, In The Swim was rated 1.4 stars for Staff criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that In The Swim has a higher rating than Factory Direct SPA Covers. Regarding Product or Service Quality criterion, consumers gave Factory Direct SPA Covers 1 stars and it is 65% worse than other in category. In The Swim however was rated 1.3 stars and it is 54% worse than other in category.

Factory Direct SPA Covers and In The Swim Rating Details

Staff
1 (1 review)
1.4 (22 reviews)
Reviewer's quote

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie downs. Apparently common sense is not there strong point. I paid extra for 8 tie downs and they had no idea where I wanted them? SERIOUSLY???? 2 on each side!!!! What the *** did you...

PissedConsumer846133

I ordered a pool cover based on advice provided by In The Swim. I clearly gave the pool size to the representative who recommended the wrong pool cover (too small). I did not know it was the wrong size pool cover until trying to cover my pool this weekend, 30+ days since I ordered received my...

Nick J
Customer service
1 (1 review)
1.1 (47 reviews)
Reviewer's quote

No items

I immediately reached out to customer service for resolution. I was told that with the approaching 4th of July holiday, they would get another out to me right away, foregoing the wait time for FedEx to come and pick up the damage product. Three days pass with no communication of a new tracking...

PETIN D
Product or Service Quality
1 (1 review)
1.3 (38 reviews)
Reviewer's quote

No items

...Their customer service is horrible, not willing to assist you in a manner to resolve an issue to the customer satisfaction..

Arlin F

Factory Direct SPA Covers and In The Swim Pros and Cons

Pros
No votes
  • Website and price
  • Decent website
  • Turn around time and price
Cons
No votes
  • Thier lack of customer service
  • Poor service
  • Poor customer service

Factory Direct SPA Covers and In The Swim Most Positive Reviews

Top rated reviews
No votes
3.7

We were told the wrong size pool liner to order. The installer opened the box and didn’t realize it was the wrong size...

Factory Direct SPA Covers and In The Swim Most Critical Reviews

Lowest rated reviews
1.4

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

1

Purchased a expensive liner to discover it had *** in it.Company will not refund or even give any kind of credit,paid...

Factory Direct SPA Covers and In The Swim Latest Reviews

Recent published reviews

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

Read all 9 reviews
1

I ordered a pool cover based on advice provided by In The Swim. I clearly gave the pool size to the representative who r...

Read all 82 reviews

Factory Direct SPA Covers and In The Swim Products and Services

Most reviewed product and services
  • Factory Direct Spa Covers Spa Cover (2 reviews)
  • In The Swim Customer Care (22 reviews)
  • In The Swim Shipping Service (18 reviews)
  • In The Swim Pool Cover (13 reviews)