PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct SPA Covers and Hot Tub Works as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct SPA Covers
Hot Tub Works

Factory Direct SPA Covers and Hot Tub Works Overview

Total reviews
9
20
Company responses
0
0
Issues resolved
0
0

Hot Tub Works was first mentioned on PissedConsumer on Sep 11, 2008 and since then this brand received 20 reviews. It is 11 reviews more than Factory Direct SPA Covers received since Sep 19, 2009.

Factory Direct SPA Covers and Hot Tub Works Consumer Ratings

Rank
90 out of 271 in Pools, Spas and Plumbing Supplies category
54 out of 271 in Pools, Spas and Plumbing Supplies category
Customer service
75 in category
33 in category
Advertised vs Delivered
30 in category
13 in category
Value for money
30 in category
10 in category

According to consumer ratings and reviews, Hot Tub Works ranks 36 points higher in the Pools, Spas and Plumbing Supplies category than Factory Direct SPA Covers. People gave Factory Direct SPA Covers 1 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 53 points higher than the worst rated brand in this category. At the same time, Hot Tub Works was rated 1.9 stars for Customer service criterion in this category and it is 95 points higher than the worst rated brand in this category. If we look at Advertised vs Delivered criterion, than we see that Hot Tub Works has a higher rating than Factory Direct SPA Covers. Regarding Value for money criterion, consumers gave Factory Direct SPA Covers 2 stars and it is 77% greater than other in category. Hot Tub Works however was rated 3.7 stars and it is 92% greater than other in category.

Factory Direct SPA Covers and Hot Tub Works Rating Details

Customer service
1 (1 review)
1.9 (9 reviews)
Reviewer's quote

...When I followed up with them I felt the customer service was poor and would not except any blame for my delayed order. When inquiring in a Friday, Kyle told me he'd contact me Monday morning regarding my order status..

PissedConsumer846133

I ordered a hot tub cover from this company and it leaks rain water! When I called customer service they said leaking rain water is "normal" and it can't be avoided. That's ridiculous considering that I'm trying to keep my spa water clean for my personal enjoyment. Prior covers I've had never...

PissedConsumer716468
Advertised vs Delivered
2 (1 review)
3 (2 reviews)
Reviewer's quote

No items

We bought a new spa cover from Hot Tub Works last June. It took more than twice the time (5 weeks) for us to receive it than they indicated in the invoice. They tried to place blame on the shipping company and told us to contact them. BAD FORM. HTW is responsible for getting it to us on time, not...

PissedConsumer961399
Value for money
2 (1 review)
3.7 (3 reviews)
Reviewer's quote

No items

They made a mistake in billing or somewhere . Have since corrected the issue. Am Pleased with the results of this whole matter.

PissedConsumer1186248

Factory Direct SPA Covers and Hot Tub Works Pros and Cons

Pros
No votes
  • Cover itself fits well
  • Cover seals well
  • Cover fits well and cover valet is helpful
Cons
No votes
  • Solution to my problem
  • Poor customer service
  • Shipping time

Factory Direct SPA Covers and Hot Tub Works Most Positive Reviews

Top rated reviews
No votes
5

They made a mistake in billing or somewhere . Have since corrected the issue. Am Pleased with the results of this whole...

Factory Direct SPA Covers and Hot Tub Works Most Critical Reviews

Lowest rated reviews
1.4

My spa cover took 6 weeks to be delivered. Kyle explained that they never guess where a customer wants there tie...

1

DON'T BUY A HOT TUB COVER FROM THESE CROOKS!! They offer a five-year “Peace of Mind” warranty but the top-of-the-line co...

Factory Direct SPA Covers and Hot Tub Works Latest Reviews

Recent published reviews

Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing...

Read all 9 reviews

Ordered the deluxe hot tub cover as recommended, after delivery, and within three months tearing took place at the...

Read all 20 reviews

Factory Direct SPA Covers and Hot Tub Works Products and Services

Most reviewed product and services
  • Factory Direct Spa Covers Spa Cover (2 reviews)
  • Hot Tub Works Spa Cover (2 reviews)