PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct Home Improvement and Terminix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct Home Improvement
Terminix

Factory Direct Home Improvement and Terminix Overview

Total reviews 9 1043
Company responses 0 0
Issues resolved 0 2

Factory Direct Home Improvement and Terminix Consumer Ratings

Rank
77 out of 1966 in Construction and Repair category
18 out of 119 in Pest Control and Services category
Diversity of Products or Services
81 in category
14 in category
Customer service
65 in category
13 in category
Advertised vs Delivered
40 in category
11 in category
Exchange, Refund and Cancellation Policy
40 in category
11 in category

Factory Direct Home Improvement and Terminix Rating Details

Diversity of Products or Services
3.7 (6 reviews)
1.6 (294 reviews)
Reviewer's quote

I could find one window company that had good pricing and great products. All the window companies that came out to our home tried to sell us. I didn’t want to be sold, I wanted to be educated and I wanted a good price too...

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I would never recommend Terminix for tenting services. Don't use them. I have been trying to get Terminix to take responsibility for over $8K in damages their workers caused to my roof when they removed the tarp...

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Customer service
3.7 (6 reviews)
1.3 (423 reviews)
Reviewer's quote

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these reviews that I might have an issue. It was actually the opposite. That leads me to believe that they must have a competitor on here trying to spread lies and fear.I also checked...

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...Terrible customer service..

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Advertised vs Delivered
3.7 (6 reviews)
1.2 (283 reviews)
Reviewer's quote

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would contact me half an hour before meeting me. Instead, I got a call from them at the time of the appointment when I was already at the property (it’s an investment) and somebody told me...

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...I am willing to pay for services that I received and do not want to continue paying for services that are not delivered by competent technicians. Terminix is a horrible company to do business with. Stay away..

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Exchange, Refund and Cancellation Policy
4.2 (5 reviews)
1.2 (294 reviews)
Reviewer's quote

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our sales rep & could not have been more knowledgeable, helpful, & patient with us until we felt comfortable from the start until product completed installation. The individual that has...

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...I have not received any type of refund or any communication with Terminix..

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Factory Direct Home Improvement and Terminix Pros and Cons

Pros
  • Great prices
  • Technicians
  • Technicians that did their job and had product available
  • Horrific
Cons
No votes
  • Customer service
  • Service
  • Untruthful promises

Factory Direct Home Improvement and Terminix Most Positive Reviews

Top rated reviews
5

I could find one window company that had good pricing and great products. All the window companies that came out to our...

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5

I called Terminix, the person who answered the phone put me on hold for one & half hours. I asked to talk to a...

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5

Factory Direct had the best installers, windows, materials, and pricing. All the other companies out there were wanting...

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5

$1500 for a bed bug job. At first I was very upset at the price. You got it done. Thank you.

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Factory Direct Home Improvement and Terminix Most Critical Reviews

Lowest rated reviews
1

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our...

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1

Terrible customer service

my wife and i recently helped another couple move and somehow brought home bed-bugs.we did so...

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1

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would...

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1

I had a yellow jacket infestation so I called Terminix for a one-time treatment. I guess now they just send an inspecto...

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Factory Direct Home Improvement and Terminix Latest Reviews

Recent published reviews
5

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these rev...

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1

I called over 6 weeks ago about moles in our crawl space and someone was to contact us, I called again 3 times someone...

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5

The pricing is the best I found. The quality seems to be better than most. But what I like most of all is that they...

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No votes

I signed up for service
2 persons came out one to do termite inspection then the other cane 4 days later did an incomplet...

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Factory Direct Home Improvement and Terminix Products and Services

Most reviewed product and services
  • Factory Direct Home Improvement Window Installation (4 reviews)
  • Terminix Pest Control (223 reviews)
  • Terminix Customer Care (177 reviews)
  • Terminix Manager (52 reviews)