PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct Home Improvement and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct Home Improvement
Sears Home Services

Factory Direct Home Improvement and Sears Home Services Overview

Total reviews
9
2012
Company responses
0
0
Issues resolved
0
7

Factory Direct Home Improvement and Sears Home Services Consumer Ratings

Rank
78 out of 1930 in Construction and Repair category
168 out of 921 in Household Services category
Reliability
62 in category
107 in category
Diversity of Products or Services
80 in category
106 in category
Turnaround Time
56 in category
88 in category
Customer service
66 in category
115 in category

Factory Direct Home Improvement and Sears Home Services Rating Details

Reliability
3.7 (6 reviews)
1.2 (664 reviews)
Reviewer's quote

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these reviews that I might have an issue. It was actually the opposite. That leads me to believe that they must have a competitor on here trying to spread lies and fear.I also checked...

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From 26 June until today, 4 August. I have been trying to get service. Every part replaced has failed and refrigerator problems have progressed from failed icemaker, as well as, it;s replacement, to replaced compressor and it's failure. No refrigeratorsince 27 July.

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Diversity of Products or Services
3.7 (6 reviews)
1.6 (571 reviews)
Reviewer's quote

I could find one window company that had good pricing and great products. All the window companies that came out to our home tried to sell us. I didn’t want to be sold, I wanted to be educated and I wanted a good price too...

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...If you purchase an appliance from Sears DO NOT GET THE Sears Home Services Warranty. It is a scam and they do not honor their warranties. I purchased my brand new refrigerator from Sears in October 2019 and purchased the sears home services warranty as well...

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Turnaround Time
3.7 (6 reviews)
1.3 (558 reviews)
Reviewer's quote

Instead, I got a call from them at the time of the appointment when I was already at the property (it’s an investment) and somebody told me that an installer already went by the house and they were ready to give me a quote. They didn’t want to look inside or ask me any questions. When I told them...

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...Not to mention when the refrigerator and freezer fails, the loss exceeds that, not to mention when it fails the second time within days of the supposed repairs. Maybe should have been suspicious when repair technician had to look online for directions..

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Customer service
3.7 (6 reviews)
1.1 (829 reviews)
Reviewer's quote

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our sales rep & could not have been more knowledgeable, helpful, & patient with us until we felt comfortable from the start until product completed installation. The individual that has...

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...Call customer service and was told next available appt is 3 weeks away. I am going to cancel but I have 2k in credits that I will loose so I am having them send me the contract to review. My frustration is over the top at this point..

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Factory Direct Home Improvement and Sears Home Services Pros and Cons

Pros
  • Great prices
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
No votes
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Factory Direct Home Improvement and Sears Home Services Most Positive Reviews

Top rated reviews
5

I could find one window company that had good pricing and great products. All the window companies that came out to our...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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5

Factory Direct had the best installers, windows, materials, and pricing. All the other companies out there were wanting...

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5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Factory Direct Home Improvement and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Factory Direct Home Improvement and Sears Home Services Latest Reviews

Recent published reviews
5

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these rev...

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1

From 26 June until today, 4 August. I have been trying to get service. Every part replaced has failed and refrigerator p...

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5

The pricing is the best I found. The quality seems to be better than most. But what I like most of all is that they...

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1

I order a part, had to pay for part and labor and got the home warranty. Did not receive part. Bought a new washer....

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Factory Direct Home Improvement and Sears Home Services Products and Services

Most reviewed product and services
  • Factory Direct Home Improvement Window Installation (4 reviews)
  • Sears Home Services Refrigerator Repair (250 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)