PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Renewal By Andersen and Factory Direct Home Improvement as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Renewal By Andersen
Factory Direct Home Improvement

Renewal By Andersen and Factory Direct Home Improvement Overview

Total reviews 41 9
Company responses 0 0
Issues resolved 1 0

Renewal By Andersen and Factory Direct Home Improvement Consumer Ratings

Rank
43 out of 231 in Windows and Doors category
77 out of 1966 in Construction and Repair category
Customer service
34 in category
65 in category
Advertised vs Delivered
33 in category
40 in category
Price Affordability
56 in category
61 in category
Value for money
39 in category
48 in category

Renewal By Andersen and Factory Direct Home Improvement Rating Details

Customer service
1.3 (23 reviews)
3.7 (6 reviews)
Reviewer's quote

...And forget about customer service. They sent out a person (Micheal) when I complained about the installation, I show him my complaints, then I never heard from him again or anyone else. I recommend that you DO NOT buy windows from Renewal by Andersen in Torrance...

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I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these reviews that I might have an issue. It was actually the opposite. That leads me to believe that they must have a competitor on here trying to spread lies and fear.I also checked...

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Advertised vs Delivered
1.4 (19 reviews)
3.7 (6 reviews)
Reviewer's quote

We had brand-new windows and doors installed less than a year ago which cost $32,000. The first time I tried to use the screen door, the slider mechanism popped out which was around April. 5 times now, i have been told just days before the appointment, the wrong part came in or the part is broken....

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I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would contact me half an hour before meeting me. Instead, I got a call from them at the time of the appointment when I was already at the property (it’s an investment) and somebody told me...

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Price Affordability
1.5 (19 reviews)
4.2 (5 reviews)
Reviewer's quote

...We signed the contract to have window installed, the salesman called the next day and told us he made a mistake, and the correct price would be $13,000..

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...We would recommend Factory Direct & their professional staff to anyone wanting new windows at a very economical price for a high quality window. We have another property & will be using them again..

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Value for money
1.4 (18 reviews)
4.2 (5 reviews)
Reviewer's quote

...Of course, I didn't have that kind of money, so he offered the 18 mons. no interest plan. I reluctantly agreed, signing the contract..

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The pricing is the best I found. The quality seems to be better than most. But what I like most of all is that they carry over 25 manufacturers. I asked them to bring 3 different windows so I could compare them all side by side and they did. They beat my best estimate by 15%!!!

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Renewal By Andersen and Factory Direct Home Improvement Pros and Cons

Pros
  • Knowledgeable installers
  • Great product
  • Good product
  • Great prices
Cons
  • Poor customer service
  • Poor communication
  • Job preparation
No votes

Renewal By Andersen and Factory Direct Home Improvement Most Positive Reviews

Top rated reviews
5

Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were...

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5

I could find one window company that had good pricing and great products. All the window companies that came out to our...

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3.6

We contracted with RBA to have 13 windows and 2 sliders replaced. In all fairness to RBA, we had to postpone installatio...

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5

Factory Direct had the best installers, windows, materials, and pricing. All the other companies out there were wanting...

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Renewal By Andersen and Factory Direct Home Improvement Most Critical Reviews

Lowest rated reviews
1

HORRIBLE HORRIBLE HORRIBLE.. and this doesn't even come close to the product and service. Don't believe the "5-star"...

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1

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our...

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1

Renewal by Andersen where going to replace all my windows, but after the first one they installed i stopped them. They...

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1

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would...

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Renewal By Andersen and Factory Direct Home Improvement Latest Reviews

Recent published reviews
2.4

Had four windows installed around the 18th of June everything went great loved the windows ordered two more, Not given...

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5

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these rev...

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1.4

Andersen windows are really nice, IMO some of the nicest replacement windows on the market. We like the composite materi...

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5

The pricing is the best I found. The quality seems to be better than most. But what I like most of all is that they...

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Renewal By Andersen and Factory Direct Home Improvement Products and Services

Most reviewed product and services
  • Renewal By Andersen Window Installation (12 reviews)
  • Renewal By Andersen Customer Care (4 reviews)
  • Renewal By Andersen Window (2 reviews)
  • Factory Direct Home Improvement Window Installation (4 reviews)