PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct Home Improvement and Renewal By Andersen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct Home Improvement
Renewal By Andersen

Factory Direct Home Improvement and Renewal By Andersen Overview

Total reviews 9 44
Company responses 0 0
Issues resolved 0 1

Factory Direct Home Improvement and Renewal By Andersen Consumer Ratings

Rank
78 out of 1885 in Construction and Repair category
45 out of 215 in Windows and Doors category
Customer service
66 in category
37 in category
Advertised vs Delivered
42 in category
36 in category
Diversity of Products or Services
83 in category
49 in category
Price Affordability
63 in category
58 in category

Factory Direct Home Improvement and Renewal By Andersen Rating Details

Customer service
3.7 (6 reviews)
1.2 (25 reviews)
Reviewer's quote

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these reviews that I might have an issue. It was actually the opposite. That leads me to believe that they must have a competitor on here trying to spread lies and fear.I also checked...

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...And forget about customer service. They sent out a person (Micheal) when I complained about the installation, I show him my complaints, then I never heard from him again or anyone else. I recommend that you DO NOT buy windows from Renewal by Andersen in Torrance...

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Advertised vs Delivered
3.7 (6 reviews)
1.4 (21 reviews)
Reviewer's quote

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would contact me half an hour before meeting me. Instead, I got a call from them at the time of the appointment when I was already at the property (it’s an investment) and somebody told me...

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Was told windows would not be installed if sills were rotten, the sills would be replaced.. This never happened, they just hammered a 2by4 to the rotten wood. Then when the manager came to inspect my problen, he noticed that none of the windows were sealed , the installers forgot. ok new another...

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Diversity of Products or Services
3.7 (6 reviews)
1.7 (15 reviews)
Reviewer's quote

I could find one window company that had good pricing and great products. All the window companies that came out to our home tried to sell us. I didn’t want to be sold, I wanted to be educated and I wanted a good price too...

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No communicationBad attitudesCouldnt give a crap about customerWaste of time saying anythingNo one listensLook at all the bad reviewsMaybe someone who gives a *** will see this and do something about it

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Price Affordability
4.2 (5 reviews)
1.5 (20 reviews)
Reviewer's quote

...We would recommend Factory Direct & their professional staff to anyone wanting new windows at a very economical price for a high quality window. We have another property & will be using them again..

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...We signed the contract to have window installed, the salesman called the next day and told us he made a mistake, and the correct price would be $13,000..

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Factory Direct Home Improvement and Renewal By Andersen Pros and Cons

Pros
  • Great prices
  • Knowledgeable installers
  • Great product
  • Good product
Cons
No votes
  • Poor customer service
  • Poor communication
  • Job preparation

Factory Direct Home Improvement and Renewal By Andersen Most Positive Reviews

Top rated reviews
5

I could find one window company that had good pricing and great products. All the window companies that came out to our...

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5

Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were...

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5

Factory Direct had the best installers, windows, materials, and pricing. All the other companies out there were wanting...

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3.6

We contracted with RBA to have 13 windows and 2 sliders replaced. In all fairness to RBA, we had to postpone installatio...

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Factory Direct Home Improvement and Renewal By Andersen Most Critical Reviews

Lowest rated reviews
1

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our...

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1

HORRIBLE HORRIBLE HORRIBLE.. and this doesn't even come close to the product and service. Don't believe the "5-star"...

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1

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would...

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1

Renewal by Andersen where going to replace all my windows, but after the first one they installed i stopped them. They...

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Factory Direct Home Improvement and Renewal By Andersen Latest Reviews

Recent published reviews
5

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these rev...

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1.3

Was told windows would not be installed if sills were rotten, the sills would be replaced.. This never happened, they...

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5

The pricing is the best I found. The quality seems to be better than most. But what I like most of all is that they...

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2.4

No communication
Bad attitudes
Couldnt give a crap about customer
Waste of time saying anything
No one listens
Look at all th...

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Factory Direct Home Improvement and Renewal By Andersen Products and Services

Most reviewed product and services
  • Factory Direct Home Improvement Window Installation (4 reviews)
  • Renewal By Andersen Window Installation (13 reviews)
  • Renewal By Andersen Window (2 reviews)
  • Renewal By Andersen Installation (1 review)