PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct Home Improvement and Renewal By Andersen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct Home Improvement
Renewal By Andersen

Factory Direct Home Improvement and Renewal By Andersen Overview

Total reviews
9
37
Company responses
0
0
Issues resolved
0
0

Factory Direct Home Improvement and Renewal By Andersen Consumer Ratings

Rank
78 out of 1930 in Construction and Repair category
51 out of 226 in Windows and Doors category
Advertised vs Delivered
41 in category
30 in category
Customer service
66 in category
33 in category
Diversity of Products or Services
80 in category
31 in category
Value for money
49 in category
41 in category

Factory Direct Home Improvement and Renewal By Andersen Rating Details

Advertised vs Delivered
3.7 (6 reviews)
1.5 (17 reviews)
Reviewer's quote

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these reviews that I might have an issue. It was actually the opposite. That leads me to believe that they must have a competitor on here trying to spread lies and fear.I also checked...

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Love the windows. Not happy that we were not told that they are made for a 2x6 walls and ours is 2x4. Does not leave a space for us to hang our special blinds we had made for an inside mount. Also with this heat the floor is getting warm.Just read some of the other reviews and most are right on.I...

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Customer service
3.7 (6 reviews)
1.3 (21 reviews)
Reviewer's quote

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would contact me half an hour before meeting me. Instead, I got a call from them at the time of the appointment when I was already at the property (it’s an investment) and somebody told me...

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...Nikki was the customer service rep. I asked to speak with Adam the window manager. He would return my call to discuss my issue...

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Diversity of Products or Services
3.7 (6 reviews)
2 (11 reviews)
Reviewer's quote

I could find one window company that had good pricing and great products. All the window companies that came out to our home tried to sell us. I didn’t want to be sold, I wanted to be educated and I wanted a good price too...

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I signed a contract on 6/5/2020 but did not get a copy of the contract until 6/8/2020 despite asking the design consult to email me another copy. I did not like the terms of the contract so I tried to cancel the contract on 6/9/2020, but no one from the Jessup office returned my call. I even...

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Value for money
4.2 (5 reviews)
1.4 (15 reviews)
Reviewer's quote

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our sales rep & could not have been more knowledgeable, helpful, & patient with us until we felt comfortable from the start until product completed installation. The individual that has...

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...Of course, I didn't have that kind of money, so he offered the 18 mons. no interest plan. I reluctantly agreed, signing the contract..

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Factory Direct Home Improvement and Renewal By Andersen Pros and Cons

Pros
  • Great prices
  • Knowledgeable installers
  • Great product
  • Good product
Cons
No votes
  • Poor customer service
  • Poor communication
  • No attention to detail by people that order parts

Factory Direct Home Improvement and Renewal By Andersen Most Positive Reviews

Top rated reviews
5

I could find one window company that had good pricing and great products. All the window companies that came out to our...

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5

Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were...

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5

Factory Direct had the best installers, windows, materials, and pricing. All the other companies out there were wanting...

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3.6

We contracted with RBA to have 13 windows and 2 sliders replaced. In all fairness to RBA, we had to postpone installatio...

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Factory Direct Home Improvement and Renewal By Andersen Most Critical Reviews

Lowest rated reviews
1

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our...

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1

HORRIBLE HORRIBLE HORRIBLE.. and this doesn't even come close to the product and service. Don't believe the "5-star"...

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1

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would...

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1

Renewal by Andersen where going to replace all my windows, but after the first one they installed i stopped them. They...

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Factory Direct Home Improvement and Renewal By Andersen Latest Reviews

Recent published reviews
5

I bought windows from Factory Direct, and my experience was an A+ from start to finish. I thought after seeing these rev...

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1.4

Love the windows. Not happy that we were not told that they are made for a 2x6 walls and ours is 2x4. Does not leave a s...

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5

The pricing is the best I found. The quality seems to be better than most. But what I like most of all is that they...

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1

Greg Jones spent 4-1/2 hrs. at my home to sell me 4 patio doors. Plus, finish up 3 other patio doors. The final cost was...

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Factory Direct Home Improvement and Renewal By Andersen Products and Services

Most reviewed product and services
  • Factory Direct Home Improvement Window Installation (4 reviews)
  • Renewal By Andersen Window Installation (10 reviews)
  • Renewal By Andersen Customer Care (4 reviews)
  • Renewal By Andersen Window (2 reviews)