PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Factory Direct Home Improvement and Renewal By Andersen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Factory Direct Home Improvement
Renewal By Andersen

Factory Direct Home Improvement and Renewal By Andersen Overview

Total reviews
8
21
Company responses
0
0
Issues resolved
0
0

Renewal By Andersen was first mentioned on PissedConsumer on Jul 24, 2011 and since then this brand received 21 reviews. It is 13 reviews more than Factory Direct Home Improvement received since Sep 19, 2012.

Factory Direct Home Improvement and Renewal By Andersen Consumer Ratings

Rank
84 out of 2989 in Construction and Repair category
31 out of 269 in Windows and Doors category
Customer service
73 in category
28 in category
Advertised vs Delivered
44 in category
16 in category
Diversity of Products or Services
90 in category
25 in category

Factory Direct Home Improvement and Renewal By Andersen Rating Details

Customer service
3.4 (5 reviews)
1.5 (11 reviews)
Reviewer's quote

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would contact me half an hour before meeting me. Instead, I got a call from them at the time of the appointment when I was already at the property (it’s an investment) and somebody told me...

Dennis K

To sum up, RBA has a great product and their installers are top notch, but their Customer Service is atrocious. We have left several messages for the office staff with no return calls and no updates on when this job will be complete. We still have the factory stickers on the windows, as they cannot...

Paul J
Advertised vs Delivered
3.4 (5 reviews)
1.9 (9 reviews)
Reviewer's quote

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our sales rep & could not have been more knowledgeable, helpful, & patient with us until we felt comfortable from the start until product completed installation. The individual that has...

PissedConsumer1588629

Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were friendly and polite and did not hesitate to answer our numerous questions. We feel the service was excellent. Both installers were professional and well experienced. After the...

Debra G
Diversity of Products or Services
3.4 (5 reviews)
2.4 (7 reviews)
Reviewer's quote

I could find one window company that had good pricing and great products. All the window companies that came out to our home tried to sell us. I didn’t want to be sold, I wanted to be educated and I wanted a good price too...

Sneha

In March of 2018 we signed a contract for almost $27,000 to install 12 windows. It was not until Oct. 2018 that they completed the project. So many miscommunications, wrong measurements on windows, different stain color on most windows. In all 8 workers installed the windows. During the winter we...

Michael R

Factory Direct Home Improvement and Renewal By Andersen Pros and Cons

Pros
No votes
  • Knowledgeable installers
  • Great product
  • Sales pitch
Cons
No votes
  • Product quality
  • Poor workmanship
  • Poor communication

Factory Direct Home Improvement and Renewal By Andersen Most Positive Reviews

Top rated reviews
5

I could find one window company that had good pricing and great products. All the window companies that came out to our...

5

Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were...

Factory Direct Home Improvement and Renewal By Andersen Most Critical Reviews

Lowest rated reviews
1

November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our...

1

HORRIBLE HORRIBLE HORRIBLE.. and this doesn't even come close to the product and service. Don't believe the "5-star"...

Factory Direct Home Improvement and Renewal By Andersen Latest Reviews

Recent published reviews
1

I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would...

Read all 8 reviews
1

We needed new windows and after some research decided to go with Renewal by Anderson. They were way more pricey than...

Read all 21 reviews

Factory Direct Home Improvement and Renewal By Andersen Products and Services

Most reviewed product and services
  • Factory Direct Home Improvement Window Installation (4 reviews)
  • Renewal By Andersen Window Installation (8 reviews)
  • Renewal By Andersen Window (2 reviews)