PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Facebook and Twitter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Facebook
Twitter

Facebook and Twitter Overview

Total reviews 6431 440
Company responses 0 0
Issues resolved 27 3

Facebook and Twitter Consumer Ratings

Rank
14 out of 263 in Dating and Social Networking category
78 out of 648 in Media category
Customer service
11 in category
56 in category
Website
13 in category
61 in category
Diversity of Products or Services
13 in category
81 in category
Product or Service Quality
9 in category
49 in category

Facebook and Twitter Rating Details

Customer service
2.2 (1232 reviews)
1.8 (119 reviews)
Reviewer's quote

My Facebook was hacked I now have no excess to my business and personal page Ive had my page for years there is no Facebook customer service for me to get my page back this is crazy..

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Bad customer service every time..

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Website
2.6 (1117 reviews)
2.4 (103 reviews)
Reviewer's quote

I am a victim of identity theft and I believe my old facebook and old accounts from many years ago that were all reported flagged are hacked and open into. I have NOT BEEN ONLINE IN MONTHS had to changed email and make several reports to facebook pinterest and instagram to close those accounts...

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...Called number through your website. Saysafter pressing 1 for customer support that they dont give user support on phone. Go to help page...

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Diversity of Products or Services
2.5 (997 reviews)
1.9 (87 reviews)
Reviewer's quote

Need better customer services please..

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The terms of services do not apply to famous people like celebrities and they can say whatever they want online without anything happing to there account. The one example I can think of is Kathy Griffin when she showed a picture of Donald Trump fake head cut off. Well for all of that nothing really...

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Product or Service Quality
2.4 (998 reviews)
2.1 (95 reviews)
Reviewer's quote

...Oh and then, when you call customer service, there is no customer service. Facebook needs to get their act together. No wonder folks are looking for another platform..

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I have contacted the customer service via the help centre and seems like nothing has been done about It, 3 days later!! Isn't it wrong, irrational &;;;;;;;;;;;; unjustified on part of Twitter that they just shut off someone's account or make it nonworking at a whim??? Feel sorry for you guy's...

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Facebook and Twitter Pros and Cons

Pros
  • Important for me to contact with my family
  • Talk to friends
  • In general i get to talk to family and friends
  • Getting news
  • Contact with other interesting persons
  • Timely information
Cons
  • I cant talk to customer service
  • No way of contacting customer service
  • Do not have a direct facebook support ability
  • Lockout from account
  • Twitter not willing to follow their own policies
  • Poor customer service and access

Facebook and Twitter Most Positive Reviews

Top rated reviews
5

Someone is sended a request on facebook telling my husband I an a how and I am with a cold zone men which its not true...

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5

Delete account my phone 997318**** all accounts

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5

I NEEDED TO CANCEL MY SUBSCRIPTION IT WENT WELL ACTUALLY FAST AND SMOTHER THEN EXPECTED VERY HAPPY AND SATISFIED WITH...

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5

Sir
I have mistake
My birth date entered wrong and my account suspended or block

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Facebook and Twitter Most Critical Reviews

Lowest rated reviews
1

My debit card was stolen from my PO Box. A fraudulent charge was made to my debit card for some type of Facebook...

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1

As I got no help from Twitter, Twitterads,Jack The CEO and another board member through Twitter itself.

I would like...

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1

I have had a facebook account for five years and I started it to try and help advertise, and sell My products I sell....

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1

2015 I began to get cyber harassed because of some trivial none sense. I closed my account in 2015, even apologised for...

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Facebook and Twitter Latest Reviews

Recent published reviews
No votes

I have 30 th pages I can only get in one 2 were hacked and the other 26 I don't remember the email or password to them

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No votes

Dear ***
Wake up! The emperor has no clothes or in this case, NO BRAIN! We get it you lost the last election and this tim...

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No votes

Description Of The Issue - Hello sir, My accountis
in review and it show Reviewing your information
may take longer than u...

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No votes

On Oct 27 - you said you had a number of calls about me. I WAS NOT ON TWITTER AT THAT TIME, I WAS DEACTIVATED.

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Facebook and Twitter Products and Services

Most reviewed product and services
  • Facebook Profile (317 reviews)
  • Facebook Advertisement (35 reviews)
  • Facebook Moderator (11 reviews)
  • Twitter Profile (5 reviews)