Facebook vs Time Warner Cable

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Facebook

Media
  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $49.5K AVERAGE LOSS
1.8
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
  • Everyone else is on there because it is free 1
  • One gal tried to help but they cut her off 1
  • That is all 1

Customers don't like

  • Unconscionable requests2
  • Have no escalation process1
  • People can report you and they react as henchmen1
  • Rules rules rules and no way to figure them out1
  • Will not use phones1

Products by Facebook

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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1438 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Website
Customer service
Diversity of Products or Services
Discounts and Special Offers
  • Internet speed when it works 11
  • No contract 7
  • Field technician 6
  • Variety of channels 6
  • Techs who came to my home 4

Customers don't like

  • Lack of problem solving29
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Customer service13

Products by Time Warner Cable

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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