PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Facebook and Instagram as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Facebook
Instagram

Facebook and Instagram Overview

Total reviews 6129 645
Company responses 0 0
Issues resolved 23 0

Facebook and Instagram Consumer Ratings

Rank
15 out of 262 in Dating and Social Networking category
13 out of 262 in Dating and Social Networking category
Customer service
11 in category
13 in category
Website
13 in category
12 in category
Diversity of Products or Services
14 in category
11 in category
Product or Service Quality
10 in category
9 in category

Facebook and Instagram Rating Details

Customer service
2.2 (1174 reviews)
2 (164 reviews)
Reviewer's quote

My Facebook was hacked I now have no excess to my business and personal page Ive had my page for years there is no Facebook customer service for me to get my page back this is crazy..

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Why do you guys even exist without customer service or support??? The email that your site is sending confirmation doesn't exist on my Facebook profile, and Cox can't help, because they don't do emails anymore. So I just can't get back to my page. ^%$$$*$(*$ you guys!!!..

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Website
2.6 (1061 reviews)
2.6 (145 reviews)
Reviewer's quote

I am on my business website trying to find out how to set my Facebook pixel so I can have my clients tracked..

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...The support email address given on the website is no longer in use..

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Diversity of Products or Services
2.5 (949 reviews)
2.8 (118 reviews)
Reviewer's quote

Need better customer services please..

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It is about women masquerading on instagram claiming to provide online services,taking the money n disappearing in India. I have reported the case to cyber crime investigators too. Particularly I would like u to initiate action against an I'd paid fun whose cell nos are +91+918889****35 n...

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Product or Service Quality
2.4 (943 reviews)
2.4 (131 reviews)
Reviewer's quote

...Oh and then, when you call customer service, there is no customer service. Facebook needs to get their act together. No wonder folks are looking for another platform..

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What is going on can you please tell me??? My id is N_o_u_s_h_e_e_n and i didnt share my account with any service to gain followers or like please you did a mistake i just login to { love. elyiam } account and i unfollowed at a time 300 people so its shown your action is block then blocking action...

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Facebook and Instagram Pros and Cons

Pros
  • Important for me to contact with my family
  • Talk to friends
  • In general i get to talk to family and friends
  • Socialize
  • Pictures
  • Good site for sharing videos and expression
Cons
  • I cant talk to customer service
  • No way of contacting customer service
  • Do not have a direct facebook support ability
  • Cant reach a person to talk to about problem
  • Customer services
  • Customer service

Facebook and Instagram Most Positive Reviews

Top rated reviews
5

Someone is sended a request on facebook telling my husband I an a how and I am with a cold zone men which its not true...

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5

my account 305dion was hacked then disabled when a hacker posted on my account i did the appeal within the app for over...

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5

I NEEDED TO CANCEL MY SUBSCRIPTION IT WENT WELL ACTUALLY FAST AND SMOTHER THEN EXPECTED VERY HAPPY AND SATISFIED WITH...

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5

My account is blocked. Dear sir please solve my problem

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Facebook and Instagram Most Critical Reviews

Lowest rated reviews
1

My debit card was stolen from my PO Box. A fraudulent charge was made to my debit card for some type of Facebook...

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1

Yesterday I was blocked from commenting for 23 hours. I said nothing that was racist, threating,etc. I was on a Fox New...

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1

I have had a facebook account for five years and I started it to try and help advertise, and sell My products I sell....

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1

hello sir or madam this is nikki here and the reason is that is not simple is that they refused me to logging me in so...

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Facebook and Instagram Latest Reviews

Recent published reviews
No votes

Sir my Facebook account is locked and i forget to my friends so plzz unlock my fafebook account

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No votes

The person on Instagram
cool_vidoes_9
This person is posting my personal pictures and videos
I send you my picture with the...

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No votes

Please add links to my Missing -'ABOUT/MORE' selection, to 'Delete',
and 'Edit' missing (FB Friends buttons)
For the follo...

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No votes

My account was deleted I need my account back I have requesting from 2months and Im trying with recovery code although...

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Facebook and Instagram Products and Services

Most reviewed product and services
  • Facebook Profile (296 reviews)
  • Facebook Advertisement (32 reviews)
  • Facebook Moderator (11 reviews)
  • Instagram Profile (33 reviews)
  • Instagram Contactlensph Profile (1 review)
  • Instagram Scarymommy Profile (1 review)