Facebook vs Find A Grave

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Facebook

Media
  • 0 ISSUES RESOLVED
  • 67 TOTAL REVIEWS
  • $940K CLAIMED LOSSES
  • $49.5K AVERAGE LOSS
1.8
Website
Customer service
Diversity of Products or Services
Staff
Discounts and Special Offers
  • Everyone else is on there because it is free 1
  • One gal tried to help but they cut her off 1
  • That is all 1

Customers don't like

  • Unconscionable requests2
  • Have no escalation process1
  • People can report you and they react as henchmen1
  • Rules rules rules and no way to figure them out1
  • Will not use phones1

Products by Facebook

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  • 2 ISSUES RESOLVED
  • 300 TOTAL REVIEWS
  • $21.3K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
2.3
Website
Customer service
Diversity of Products or Services
Staff
Discounts and Special Offers
  • Finding information in cemeteries 9
  • Ability to search for a gravesite 8
  • Photos of grave markers 8
  • That they help people out of the kindness off there heart 6
  • Helping future generation relatives find pertinent 5

Customers don't like

  • Unresponsive administrators8
  • Posting incorrect info5
  • Customer service4
  • Posting of incorrect information4
  • Dealing with horders4

Products by Find A Grave

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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