PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ezpawn and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ezpawn
Santander Consumer Usa

Ezpawn and Santander Consumer Usa Overview

Total reviews 234 1292
Company responses 0 0
Issues resolved 1 1

Ezpawn and Santander Consumer Usa Consumer Ratings

Rank
6 out of 94 in Pawnshops category
345 out of 1898 in Financial Services category
Customer service
No votes
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Product or Service Quality
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Price Affordability
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Value for money
No votes
No votes

Ezpawn and Santander Consumer Usa Rating Details

Customer service
No votes
No votes
Reviewer's quote

...they have very rude customer service I wouldn’t recommend them to anyone..

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...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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Product or Service Quality
No votes
No votes
Reviewer's quote

...I tried returning it within 2 hours of purchasing it due to it not working anymore and have been told i cannot return it!! I want a refund the product doesnt work so i dont want it!..

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Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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Price Affordability
No votes
No votes
Reviewer's quote

I didn't so my only options r 2pay full price theyre selling it 4 or paying full price by layaway which most likely is approx $700 (more than what I purchased it4 2begin with)! They had no care 4all I paid in extensions which technically I paid more than the loan was4including all fees! I asked y...

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That is a hefty price to pay for trying to do the right thing and pay ahead and bring my principal down instead Santander literally pocketed $1,344 of mine. I am so disgusted! Meanwhile you have a commercial indicating that other banks have "smoking mirrors" when it is Santander that has the...

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Value for money
No votes
No votes
Reviewer's quote

...00 in value. So i went in a few days later to talk to axl the store mgr over riverdale..

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...They can put money on that one!..

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Ezpawn and Santander Consumer Usa Pros and Cons

Pros
  • Unprofessional treatment
  • You get money for your stuff
  • No pros just cons
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Very rude and unapologetic manager
  • Rude clerk
  • I did not like your customer service
  • Customer service
  • Rude managers
  • Being hung up on

Ezpawn and Santander Consumer Usa Most Positive Reviews

Top rated reviews
5

Cheap bastards won’t loan money out again. Went to get a 10 dollar loan after bad experience couple months ago. Won’t...

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5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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5

As soon as you walk in they great you, the employees are some of the nicest ever and they go out of their way to make...

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5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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Ezpawn and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

I've had a lot of business with yall before and recently but every time i go its different give u less make us feel...

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1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

I always go to ez pawn and I got good deals but is my second time to get stuff at one location and the employes take my...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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Ezpawn and Santander Consumer Usa Latest Reviews

Recent published reviews
No votes

I took s eakers to expawn in fort dodge iowa at 530pm n i did not eant to sale i want to get some money and come back...

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5

The loan release will be Emailed and Postal Service mail to my address. This may take up to 10 days

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No votes

They where very rude i did not want to sale speakers only wanted mo ey then come latter to get them and i took them in...

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1

I have been paying on my loan for 7 years still owed 6800 on a 2010 Acadia during Covid came and took my car after I...

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Ezpawn and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Ezpawn Manager (28 reviews)
  • Ezpawn Pawn Loan (14 reviews)
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (179 reviews)
  • Santander Consumer Usa Manager (12 reviews)