PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Group and Ezbuy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Group
Ezbuy

Lazada Group and Ezbuy Overview

Total reviews
190
126
Company responses
0
0
Issues resolved
1
1

Lazada Group and Ezbuy Consumer Ratings

Rank
87 out of 313 in Auctions and Marketplaces category
116 out of 313 in Auctions and Marketplaces category
Customer service
74 in category
108 in category
Exchange, Refund and Cancellation Policy
75 in category
80 in category
Website
71 in category
117 in category
Diversity of Products or Services
99 in category
111 in category

Lazada Group and Ezbuy Rating Details

Customer service
1.4 (69 reviews)
1.2 (72 reviews)
Reviewer's quote

...Customer service would not assist in sorting this out,..

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...The customer service staff -Belle Du Qinglan was very unhelpful and rude. All she did was keeps asking for photos. After I send her, she asked for more photos again...

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Exchange, Refund and Cancellation Policy
1.4 (63 reviews)
1.3 (63 reviews)
Reviewer's quote

...Lazada warehouse it has reached since 21 May 20220 and I have not received any respond from an agent in 3 days who will look into it as promised and also my refund is not in yet as well there's no update about my return it also took 2 weeks for the item to reach me however the item is in damaged state upon...

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When I called their CS, they can inform me that it is not their company policy to inform customer for any upgrade of their system. Isn't it stupid that you causes such inconvenience to your customer! If Ezbuy have inform their customer we would have take note and not to submit order till new...

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Website
2.2 (59 reviews)
1.6 (72 reviews)
Reviewer's quote

After fighting the Indonesian website with no coherent options for english speakers, I found a way to send an email and explain the situation -I can't return, I can't fill the form, please provide some help-. They answered me to go online and fill the form -which implies that they didn't even...

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Dears I did the following order I tried to communicate by phone I surprised such company the phones not working also I communicated in your website and email but I did not get any reply I wonder it that maybe your company will not able to supply my purchased item, I asked regarding the frame of...

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Diversity of Products or Services
2 (58 reviews)
1.8 (66 reviews)
Reviewer's quote

...I choose to withdraw the money cuz i’m so stressed from receiving fake products but the withdraw process was more stressful..

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...According to the act, all products must be fit for purpose, of satisfactory quality and as described..

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Lazada Group and Ezbuy Pros and Cons

Pros
  • Delivery
  • Nil
  • Love the pricing
  • Affordable and convenient
  • No pros
  • I dont like
Cons
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Not responsible for there job
  • Bad customer service
  • Stupid customer service
  • Late delivery

Lazada Group and Ezbuy Most Positive Reviews

Top rated reviews
5

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

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4.9

Hello, my message is basically to inquire about a product I bought last week. I am a regular customer with Ezibuy and...

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5

Hi there lazada,Your customer service representative talked to me yesterday ,and we agreed that you wil Re Redeliever...

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4.6

I only received item GA2216024535. Where is my parcel for GA2216024534 GA2216024537 GA2216024536 November 1, 2017.

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Lazada Group and Ezbuy Most Critical Reviews

Lowest rated reviews
1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

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1

Worst possible customer service on the planet, shoot I'll go so far as to say on every planet in the universe. Ordered...

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1

The watch that i ordered is defective so that i returned it for replacement but until now there is no update if they...

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1

So I order this order 18 hours ago. And paid through I-banking 18 hours later. And then order status became...

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Lazada Group and Ezbuy Latest Reviews

Recent published reviews
2.5

I order 5 orian subwoofers from the lazada group from Mr omar nicholas for 450$ .The shipping department messed up the o...

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No votes

I purchase a veteran oath bracelet and it does not fit. It is to small to go around my wrist. It is also very hard to pu...

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1

I made online purchase on the 1/6/20 at 2.26am to buy Sony Xbr65A8G, (65 Android TV) at S$553.95, supposed to deliver...

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1

Firstly, they change/upgrade their systems without providing advance notice to their customer causing all my purchased i...

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Lazada Group and Ezbuy Products and Services

Most reviewed product and services
  • Lazada Group Customer Care (26 reviews)
  • Lazada Group Shipping Service (13 reviews)
  • Lazada Group Website (4 reviews)
  • Ezbuy Shipping Service (33 reviews)
  • Ezbuy Customer Care (17 reviews)
  • Ezbuy Prime Membership (4 reviews)