PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyeglass World and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyeglass World
Visionworks

Eyeglass World and Visionworks Overview

Total reviews
93
336
Company responses
0
0
Issues resolved
0
1

Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 336 reviews. It is 243 reviews more than Eyeglass World received since Jan 8, 2008.

Eyeglass World and Visionworks Consumer Ratings

Rank
76 out of 569 in Medical Supplies and Equipment category
63 out of 569 in Medical Supplies and Equipment category
Customer service
61 in category
57 in category
Diversity of Products or Services
77 in category
59 in category
Product or Service Quality
66 in category
63 in category

According to consumer ratings and reviews, Visionworks ranks 13 points higher in the Medical Supplies and Equipment category than Eyeglass World. People gave Eyeglass World 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 147 points higher than the worst rated brand in this category. At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 151 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Visionworks has a higher rating than Eyeglass World. Regarding Product or Service Quality criterion, consumers gave Eyeglass World 1.9 stars and it is 68% greater than other in category. Visionworks however was rated 1.9 stars and it is 70% greater than other in category.

Eyeglass World and Visionworks Rating Details

Customer service
1.7 (22 reviews)
1.7 (145 reviews)
Reviewer's quote

Called customer service phone number to get a refund after having multiple pairs of glasses made. They told me they would not refund anything from last year even though they have only made 1 pair that I can see out of. those glasses fell apart after a month...

Christopher J

...Did not receive good customer service at all. I paid way to much money for this treatment..

SHEVON K
Diversity of Products or Services
2.2 (18 reviews)
2.4 (113 reviews)
Reviewer's quote

I'm 74 years old and financially secure - in other words I will pay for what I get and not wait. My sister took me to eyeglass world, Santee because my other glasses broke and I wanted something that day. My exam was unremarkable. For the glasses I wanted they had them in stock. I've returned to...

David G

...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..

Matthew S
Product or Service Quality
1.9 (18 reviews)
1.9 (118 reviews)
Reviewer's quote

...The following week, I was going to go back and get the service I deserved. I went back, picked out 2 pairs of glasses, a simple fix, no prescription, the only thing I wanted was to buy the glasses, and have transition lenses only, no prescription. 2 pair for 159...

Joe B

...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..

Nicholas K

Eyeglass World and Visionworks Pros and Cons

Pros
  • Timely delivery
  • Service
  • Selection
  • Variety
  • Terrable
  • Employees nice
Cons
  • Customer service
  • You did not tell me that i was out of network for my insurance
  • Wrong prescription
  • Horrible customer service
  • Not-so-caring-staff
  • Quality of workmanship

Eyeglass World and Visionworks Most Positive Reviews

Top rated reviews
5

Made an appointment, thinking that the eye exam was included. I must have gotten Eyeglass World confused with another...

5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

Eyeglass World and Visionworks Most Critical Reviews

Lowest rated reviews
1

Am sitting in Eyeglass World now. Still waiting... We came here because I needed same day glasses. That was 2 weeks...

1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

Eyeglass World and Visionworks Latest Reviews

Recent published reviews
1.6

Called customer service phone number to get a refund after having multiple pairs of glasses made. They told me they...

Read all 93 reviews
5

Hopefully this issue has been resolved through your corporate office the represented was very helpful and pleasant....

Read all 336 reviews

Eyeglass World and Visionworks Products and Services

Most reviewed product and services
  • Eyeglass World Customer Care (10 reviews)
  • Eyeglass World Two Pairs For 78 Dollars Deal (5 reviews)
  • Eyeglass World Eye Exam (2 reviews)
  • Visionworks Eyeglasses (72 reviews)
  • Visionworks Customer Care (54 reviews)
  • Visionworks Eye Exam (29 reviews)