PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Eyeglass World and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Visionworks was first mentioned on PissedConsumer on Mar 26, 2008 and since then this brand received 336 reviews. It is 243 reviews more than Eyeglass World received since Jan 8, 2008.
Eyeglass World and Visionworks Consumer Ratings
Rank
76
out of 569 in Medical Supplies and Equipment category
63
out of 569 in Medical Supplies and Equipment category
Customer service
61
in category
57
in category
Diversity of Products or Services
77
in category
59
in category
Product or Service Quality
66
in category
63
in category
According to consumer ratings and reviews, Visionworks ranks 13 points higher in the Medical Supplies and Equipment category than Eyeglass World.
People gave Eyeglass World 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 147 points higher than the worst rated brand in this category.
At the same time, Visionworks was rated 1.7 stars for Customer service criterion in this category and it is 151 points higher than the worst rated brand in this category.
If we look at Diversity of Products or Services criterion, than we see that Visionworks has a higher rating than Eyeglass World.
Regarding Product or Service Quality criterion, consumers gave Eyeglass World 1.9 stars and it is 68% greater than other in category.
Visionworks however was rated 1.9 stars and it is 70% greater than other in category.
Eyeglass World and Visionworks Rating Details
Customer service
1.7 (22 reviews)
1.7 (145 reviews)
Reviewer's quote
Called customer service phone number to get a refund after having multiple pairs of glasses made. They told me they would not refund anything from last year even though they have only made 1 pair that I can see out of. those glasses fell apart after a month...
Christopher J
...Did not receive good customer service at all. I paid way to much money for this treatment..
SHEVON K
Diversity of Products or Services
2.2 (18 reviews)
2.4 (113 reviews)
Reviewer's quote
I'm 74 years old and financially secure - in other words I will pay for what I get and not wait. My sister took me to eyeglass world, Santee because my other glasses broke and I wanted something that day. My exam was unremarkable. For the glasses I wanted they had them in stock. I've returned to...
David G
...In your Bend Oregon store it has been months since you have been able to provide those services. That is called false advertising and I will be contacting the State Attorney's office and filing civil complaints..
Matthew S
Product or Service Quality
1.9 (18 reviews)
1.9 (118 reviews)
Reviewer's quote
...The following week, I was going to go back and get the service I deserved. I went back, picked out 2 pairs of glasses, a simple fix, no prescription, the only thing I wanted was to buy the glasses, and have transition lenses only, no prescription. 2 pair for 159...
Joe B
...I know that customer service has gone down hill but these people cannot go any lower. If you want to be treated like dirt then go to this store. Just be aware they will talk down to you and not tell you what has to be done to obtain your glasses..
Nicholas K
Eyeglass World and Visionworks Pros and Cons
Pros
Timely delivery
Service
Selection
Variety
Terrable
Employees nice
Cons
Customer service
You did not tell me that i was out of network for my insurance
Wrong prescription
Horrible customer service
Not-so-caring-staff
Quality of workmanship
Eyeglass World and Visionworks Most Positive Reviews
Top rated reviews
5
Made an appointment, thinking that the eye exam was included. I must have gotten Eyeglass World confused with another...
How would you compare Eyeglass World vs Visionworks?