PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyeglass World and Stanton Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyeglass World
Stanton Optical

Eyeglass World and Stanton Optical Overview

Total reviews 96 580
Company responses 0 0
Issues resolved 0 6

Eyeglass World and Stanton Optical Consumer Ratings

Rank
88 out of 495 in Medical Supplies and Equipment category
132 out of 495 in Medical Supplies and Equipment category
Customer service
63 in category
92 in category
Product or Service Quality
55 in category
117 in category
Reliability
75 in category
90 in category
Value for money
55 in category
114 in category

Eyeglass World and Stanton Optical Rating Details

Customer service
1.8 (24 reviews)
1.4 (261 reviews)
Reviewer's quote

Called customer service phone number to get a refund after having multiple pairs of glasses made. They told me they would not refund anything from last year even though they have only made 1 pair that I can see out of. those glasses fell apart after a month...

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...I looked at the FAQs and customer service points on the web page and it did not indicate that the customer is responsible because of an error of an employee of Stanton Optical. Please contact me within 5 business days to resolve this issue. ..

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Product or Service Quality
2 (20 reviews)
1.4 (232 reviews)
Reviewer's quote

...I was refused service because I am exposed to COVID. There were about 2 dozen people inside the store some of them with their noses hanging out of their masks. There was one child with no mask...

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...Your company has forced me to seek legal actions in which Stanton Optical will be required to pay my Attorney fees for legal representation as well as what i paid for this service and now i will be adding up daily for my time that Stanton Optical has my money..

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Reliability
1.5 (20 reviews)
1.4 (231 reviews)
Reviewer's quote

Understandably they are CLOSED with even limited hours or can have up to 10 customers! I have a 5 yr old granddaughter who broke her glasses. These glasses were purchased @ Eyeglass World a few months ago. I seriously think the gift of sight is ESSENTIAL! What do you all think? I certainly want...

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Been on hold for over an hour today, 4+ hours on hold this month. They screwed up my prescription 3 times now. Worst company I have ever given money to in 30+ years of experience.

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Value for money
2.2 (19 reviews)
1.5 (223 reviews)
Reviewer's quote

Stay away! Save your money and your insurance and shop at a reputable operation. Oh yes, and one more point, they max out your insurance benefit with undelivered line items and then proceed to find ways to add extra "out of pocket" charges. They will refuse to refund your money regardless of how...

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SERVICE is terrible can you spell TERRIBLE they take your money and do not deliver the glasses. you get email your glasses are in, DRIVE 30 min and they said the computer is wrong we do not have them. When will i get them? 2 weeks, Realy? so far 3 months for sun glass and 6 trips to the store...

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Eyeglass World and Stanton Optical Pros and Cons

Pros
  • Timely delivery
  • Service
  • Selection
  • I like this particular pair glasses
  • Selection of frames
  • Front office staff
Cons
  • Customer service
  • You did not tell me that i was out of network for my insurance
  • Wrong prescription
  • Customer service
  • Nor will i recommend it
  • Too many to name

Eyeglass World and Stanton Optical Most Positive Reviews

Top rated reviews
5

Made an appointment, thinking that the eye exam was included. I must have gotten Eyeglass World confused with another...

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5

I would love to say thank you to Hunter and Chance at the Tyler Tx location. These guys are GREAT you guys did a great j...

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4.6

I took my Mom this week to Eyeglass World at 45179 Market St. Shelby Twp., MI 48315 and just had a fantastic...

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5

Greenville SC Stanton Optical has great Custermer service. Couldnt have been happier.Two pair of glasses in less than...

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Eyeglass World and Stanton Optical Most Critical Reviews

Lowest rated reviews
1

Am sitting in Eyeglass World now. Still waiting... We came here because I needed same day glasses. That was 2 weeks...

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1

We have had problems since April and still haven't got right glasses

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1

I have never in my entire life been treated so poorly by a doctor at a professional or what was supposed to be a...

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1

Stanton Optical Beavercreek, Ohio is the worst business I've ever had the misfortune to deal with. Service is...

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Eyeglass World and Stanton Optical Latest Reviews

Recent published reviews
1

I am a physician who takes care of COVID (+) patients DAILY since the pandemic. I went to their store located at 6463 N...

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1

Mr. Daniel Stanton
I am sending this to you in reference to the service that I received at your location in Beaumont, Tx...

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No votes

I'm not pissed off. I understand with covet19. I just have glasses that got scratches on the lens and I have a warranty...

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1

I want to know why i have not received my refund. I paid with cash and now i am being told it is internal policy that...

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Eyeglass World and Stanton Optical Products and Services

Most reviewed product and services
  • Eyeglass World Customer Care (10 reviews)
  • Eyeglass World Two Pairs For 78 Dollars Deal (5 reviews)
  • Eyeglass World Eye Exam (2 reviews)
  • Stanton Optical Commercial (171 reviews)
  • Stanton Optical Customer Care (90 reviews)
  • Stanton Optical Eyeglasses (76 reviews)