PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyeglass World and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyeglass World
LensCrafters

Eyeglass World and LensCrafters Overview

Total reviews
96
599
Company responses
0
0
Issues resolved
0
0

Eyeglass World and LensCrafters Consumer Ratings

Rank
86 out of 476 in Medical Supplies and Equipment category
108 out of 476 in Medical Supplies and Equipment category
Customer service
58 in category
74 in category
Product or Service Quality
55 in category
96 in category
Reliability
75 in category
97 in category
Price Affordability
64 in category
130 in category

Eyeglass World and LensCrafters Rating Details

Customer service
1.8 (24 reviews)
1.6 (147 reviews)
Reviewer's quote

Called customer service phone number to get a refund after having multiple pairs of glasses made. They told me they would not refund anything from last year even though they have only made 1 pair that I can see out of. those glasses fell apart after a month...

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...) But this gentleman needs to understand there is a certain amount of grace and respect that is needed in customer service (being a 15 year veteran of the service industry myself. ) he did not follow that, so I'm asking for assistance from Lenscrafters before i make any deal of this. Thank You..

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Product or Service Quality
2 (20 reviews)
1.6 (98 reviews)
Reviewer's quote

...I was refused service because I am exposed to COVID. There were about 2 dozen people inside the store some of them with their noses hanging out of their masks. There was one child with no mask...

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...I have called the customer care service line multiple times. I have filled out the link They form they send to my iPhone requesting my glasses be sent 3 times. No response from anyone...

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Reliability
1.5 (20 reviews)
1.3 (85 reviews)
Reviewer's quote

Understandably they are CLOSED with even limited hours or can have up to 10 customers! I have a 5 yr old granddaughter who broke her glasses. These glasses were purchased @ Eyeglass World a few months ago. I seriously think the gift of sight is ESSENTIAL! What do you all think? I certainly want...

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Purchased eyeglasses from LensCrafters at Turkey Creek, Knoxville TN in Nov. 2019, took them back in Jan.2020 due to an issue with the frames, LensCrafters inspected the frames and found them to be defective and exchanged them on the spot, left that day totally satisfied. In June of this year I had...

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Price Affordability
2.5 (19 reviews)
1.7 (110 reviews)
Reviewer's quote

I called about getting some work done on my glass I called the night before for a price and on the fellow day it was different i will go back to eyeglass world for service this is like the 3 time that i got bad service were the workers don't know what is going on..

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...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

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Eyeglass World and LensCrafters Pros and Cons

Pros
  • Timely delivery
  • Service
  • Selection
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Customer service
  • You did not tell me that i was out of network for my insurance
  • Wrong prescription
  • Customer service
  • Poor service
  • Over priced

Eyeglass World and LensCrafters Most Positive Reviews

Top rated reviews
5

Made an appointment, thinking that the eye exam was included. I must have gotten Eyeglass World confused with another...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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4.6

I took my Mom this week to Eyeglass World at 45179 Market St. Shelby Twp., MI 48315 and just had a fantastic...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Eyeglass World and LensCrafters Most Critical Reviews

Lowest rated reviews
1

Am sitting in Eyeglass World now. Still waiting... We came here because I needed same day glasses. That was 2 weeks...

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

I have never in my entire life been treated so poorly by a doctor at a professional or what was supposed to be a...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Eyeglass World and LensCrafters Latest Reviews

Recent published reviews
1

I am a physician who takes care of COVID (+) patients DAILY since the pandemic. I went to their store located at 6463 N...

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2.6

Purchased eyeglasses from LensCrafters at Turkey Creek, Knoxville TN in Nov. 2019, took them back in Jan.2020 due to an...

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No votes

I'm not pissed off. I understand with covet19. I just have glasses that got scratches on the lens and I have a warranty...

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No votes

Letter To Lenscrafters•
•Complaint•Unauthorized Removal•Vision Records•
(#1) 1/29/20
Dear Mr. Eric Anderson,
-I had ordered...

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Eyeglass World and LensCrafters Products and Services

Most reviewed product and services
  • Eyeglass World Customer Care (10 reviews)
  • Eyeglass World Two Pairs For 78 Dollars Deal (5 reviews)
  • Eyeglass World Eye Exam (2 reviews)
  • Lenscrafters Eyeglasses (105 reviews)
  • Lenscrafters Customer Care (57 reviews)
  • Lenscrafters Manager (53 reviews)