PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyeglass World and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyeglass World
LensCrafters

Eyeglass World and LensCrafters Overview

Total reviews
93
686
Company responses
0
0
Issues resolved
0
1

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 593 reviews more than Eyeglass World received since Jan 8, 2008.

Eyeglass World and LensCrafters Consumer Ratings

Rank
75 out of 565 in Medical Supplies and Equipment category
86 out of 565 in Medical Supplies and Equipment category
Customer service
61 in category
71 in category
Reliability
67 in category
94 in category
Diversity of Products or Services
78 in category
71 in category

According to consumer ratings and reviews, Eyeglass World ranks 11 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave Eyeglass World 1.7 stars for Customer service criterion in Medical Supplies and Equipment category and it is 148 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.6 stars for Customer service criterion in this category and it is 138 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Eyeglass World has a higher rating than LensCrafters. Regarding Diversity of Products or Services criterion, consumers gave Eyeglass World 2.2 stars and it is 63% greater than other in category. LensCrafters however was rated 2.2 stars and it is 66% greater than other in category.

Eyeglass World and LensCrafters Rating Details

Customer service
1.7 (22 reviews)
1.6 (128 reviews)
Reviewer's quote

Called customer service phone number to get a refund after having multiple pairs of glasses made. They told me they would not refund anything from last year even though they have only made 1 pair that I can see out of. those glasses fell apart after a month...

Christopher J

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny
Reliability
1.6 (18 reviews)
1.2 (74 reviews)
Reviewer's quote

I purchased 4 pairs of Eyeglasses in Stuart Floirida. I needed 3 glasses redone and purahased a very expensive pair of Versace glassed and wanted to wait for them to get my prescription .filled.I waited over an hour only to be told that only the Vesace could be done becaude they didn't have the...

Bonnie G

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on how to use and maintain my contacts. The trial contacts were ordered when I completed my eye exam. I was told it would take 4-5 weeks as my contacts were special order. Approximately...

Colin T
Diversity of Products or Services
2.2 (18 reviews)
2.2 (87 reviews)
Reviewer's quote

I'm 74 years old and financially secure - in other words I will pay for what I get and not wait. My sister took me to eyeglass world, Santee because my other glasses broke and I wanted something that day. My exam was unremarkable. For the glasses I wanted they had them in stock. I've returned to...

David G

The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

PissedConsumer1159182

Eyeglass World and LensCrafters Pros and Cons

Pros
  • Timely delivery
  • Service
  • Selection
  • Some of the staff
  • Selection of frames
  • Range of products you offered
Cons
  • Customer service
  • You did not tell me that i was out of network for my insurance
  • Wrong prescription
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Eyeglass World and LensCrafters Most Positive Reviews

Top rated reviews
5

Made an appointment, thinking that the eye exam was included. I must have gotten Eyeglass World confused with another...

5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Eyeglass World and LensCrafters Most Critical Reviews

Lowest rated reviews
1

Am sitting in Eyeglass World now. Still waiting... We came here because I needed same day glasses. That was 2 weeks...

1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Eyeglass World and LensCrafters Latest Reviews

Recent published reviews
1.6

Called customer service phone number to get a refund after having multiple pairs of glasses made. They told me they...

Read all 93 reviews
1.6

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews

Eyeglass World and LensCrafters Products and Services

Most reviewed product and services
  • Eyeglass World Customer Care (10 reviews)
  • Eyeglass World Two Pairs For 78 Dollars Deal (5 reviews)
  • Eyeglass World Eye Exam (2 reviews)
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)