PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and Eyebuydirect as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical

Zenni Optical and Eyebuydirect Overview

Total reviews
Company responses
Issues resolved

Eyebuydirect was first mentioned on PissedConsumer on Jun 2, 2010 and since then this brand received 166 reviews. It is 106 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with Eyebuydirect customer service.

Zenni Optical and Eyebuydirect Consumer Ratings

61 out of 568 in Medical Supplies and Equipment category
32 out of 568 in Medical Supplies and Equipment category
Customer service
94 in category
28 in category
Product or Service Quality
82 in category
26 in category
Price Affordability
45 in category
16 in category

According to consumer ratings and reviews, Eyebuydirect ranks 29 points higher in the Medical Supplies and Equipment category than Zenni Optical. People gave Zenni Optical 1.3 stars for Customer service criterion in Medical Supplies and Equipment category and it is 115 points higher than the worst rated brand in this category. At the same time, Eyebuydirect was rated 2.4 stars for Customer service criterion in this category and it is 181 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Eyebuydirect has a higher rating than Zenni Optical. Regarding Price Affordability criterion, consumers gave Zenni Optical 3 stars and it is 78% greater than other in category. Eyebuydirect however was rated 3.9 stars and it is 92% greater than other in category.

Zenni Optical and Eyebuydirect Rating Details

Customer service
1.3 (30 reviews)
2.4 (51 reviews)
Reviewer's quote

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..


Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

Mark P
Product or Service Quality
1.7 (29 reviews)
2.9 (43 reviews)
Reviewer's quote

ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with...


...I called customer service and they told me they cannot do anything because the warranty was over. I was not happy about that, but I but new ones (Millenium frame). These new ones broke only 6 months of use at the same place the Chillax broke on the frame...

Price Affordability
3 (26 reviews)
3.9 (49 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...


I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...


Zenni Optical and Eyebuydirect Pros and Cons

  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Prices
  • Shipping speed
  • Price
  • Terrible refund and repair policy
  • Order not delivered as promised
  • Poor product quality
  • Customer service
  • Very dissapointed
  • Not following up with customer

Zenni Optical and Eyebuydirect Most Positive Reviews

Top rated reviews

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...


I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

Zenni Optical and Eyebuydirect Most Critical Reviews

Lowest rated reviews

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...


I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

Zenni Optical and Eyebuydirect Latest Reviews

Recent published reviews

Hola, les hice una compra de lentes de sol ópticos progresivos y los pagué el día 16 de diciembre de 2019. Hoy 3 de...

Read all 60 reviews

I can't see close up but far is find.

Read all 166 reviews

Zenni Optical and Eyebuydirect Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (26 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)
  • Eyebuydirect Eyeglasses (61 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (9 reviews)