PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and Zenni Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
Zenni Optical

Eyebuydirect and Zenni Optical Overview

Total reviews
166
60
Company responses
0
0
Issues resolved
2
2

Eyebuydirect was first mentioned on PissedConsumer on Jun 2, 2010 and since then this brand received 166 reviews. It is 106 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with Eyebuydirect customer service.

Eyebuydirect and Zenni Optical Consumer Ratings

Rank
32 out of 568 in Medical Supplies and Equipment category
62 out of 568 in Medical Supplies and Equipment category
Customer service
29 in category
94 in category
Price Affordability
16 in category
46 in category
Product or Service Quality
27 in category
82 in category

According to consumer ratings and reviews, Eyebuydirect ranks 30 points higher in the Medical Supplies and Equipment category than Zenni Optical. People gave Eyebuydirect 2.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 180 points higher than the worst rated brand in this category. At the same time, Zenni Optical was rated 1.3 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Eyebuydirect has a higher rating than Zenni Optical. Regarding Product or Service Quality criterion, consumers gave Eyebuydirect 2.9 stars and it is 87% greater than other in category. Zenni Optical however was rated 1.7 stars and it is 61% greater than other in category.

Eyebuydirect and Zenni Optical Rating Details

Customer service
2.4 (51 reviews)
1.3 (30 reviews)
Reviewer's quote

Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

Mark P

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Daleysa
Price Affordability
3.9 (49 reviews)
3 (26 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

PissedConsumer1324879

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

Petro
Product or Service Quality
2.9 (43 reviews)
1.7 (29 reviews)
Reviewer's quote

...I called customer service and they told me they cannot do anything because the warranty was over. I was not happy about that, but I but new ones (Millenium frame). These new ones broke only 6 months of use at the same place the Chillax broke on the frame...

Marina

ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with...

PissedConsumer1674814

Eyebuydirect and Zenni Optical Pros and Cons

Pros
  • Prices
  • Shipping speed
  • Price
  • Prices
  • I liked that i had an option to order glasses online
  • Price
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Terrible refund and repair policy
  • Order not delivered as promised
  • Poor product quality

Eyebuydirect and Zenni Optical Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

Eyebuydirect and Zenni Optical Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

Eyebuydirect and Zenni Optical Latest Reviews

Recent published reviews

I can't see close up but far is find.

Read all 166 reviews

Hola, les hice una compra de lentes de sol ópticos progresivos y los pagué el día 16 de diciembre de 2019. Hoy 3 de...

Read all 60 reviews

Eyebuydirect and Zenni Optical Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (61 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (9 reviews)
  • Zenni Optical Eyeglasses (26 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)