PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and Zenni Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
Zenni Optical

Eyebuydirect and Zenni Optical Overview

Total reviews 176 65
Company responses 0 0
Issues resolved 2 2

Eyebuydirect and Zenni Optical Consumer Ratings

Rank
34 out of 495 in Medical Supplies and Equipment category
91 out of 495 in Medical Supplies and Equipment category
Customer service
37 in category
107 in category
Price Affordability
22 in category
51 in category
Product or Service Quality
29 in category
95 in category
Reliability
33 in category
99 in category

Eyebuydirect and Zenni Optical Rating Details

Customer service
2.3 (56 reviews)
1.3 (33 reviews)
Reviewer's quote

After waiting for a long time on hold a customer service rep finally answered the phone and I explained my situation to her, her only reply was that I had to go to a local optical shop to have the adjustment taken care of at my expense. I had assumed that this company would have an agreement with...

Read full review

...afterwards despite my numerous queries to customer service they never returned my mssgs. exceptionally poor business..

Read full review
Price Affordability
3.8 (53 reviews)
2.8 (28 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

Read full review

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

Read full review
Product or Service Quality
2.8 (50 reviews)
1.6 (32 reviews)
Reviewer's quote

...Returned glasses and was charged $20 service charge. This company used to have quality glasses. Will not buy anymore..

Read full review

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Read full review
Reliability
2.2 (41 reviews)
1.2 (29 reviews)
Reviewer's quote

Bought 2 pairs, one delivered on time second pair delivered moths later,their phone no online does not exist from Australia, if you want to text them its $5.00 up from using card. Would you trust them?

Read full review

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

Read full review

Eyebuydirect and Zenni Optical Pros and Cons

Pros
  • Shipping speed
  • Prices
  • Price
  • Prices
  • I liked that i had an option to order glasses online
  • Price
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Terrible refund and repair policy
  • Poor product quality
  • Order not delivered as promised

Eyebuydirect and Zenni Optical Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

Read full review
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

Read full review
5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

Read full review
4.9

I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are...

Read full review

Eyebuydirect and Zenni Optical Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

Read full review
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

Read full review
1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

Read full review
1

I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days....

Read full review

Eyebuydirect and Zenni Optical Latest Reviews

Recent published reviews
2.1

I recently bought a pair of glasses from this company that have a very light wireframe, which is what wanted, but the...

Read full review
1

took literally 9 weeks to get my glasses. i was told i would b kept informed of progress of order. never 1ce did they...

Read full review
No votes

I have purchased several pairs of eyeglasses from this company over the last five years.
The quality and workmanship is o...

Read full review
1

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

Read full review

Eyebuydirect and Zenni Optical Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (64 reviews)
  • Eyebuydirect Shipping Service (20 reviews)
  • Eyebuydirect Customer Care (10 reviews)
  • Zenni Optical Eyeglasses (28 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (5 reviews)