PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and Zenni Optical as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
Zenni Optical

Eyebuydirect and Zenni Optical Overview

Total reviews 179 69
Company responses 0 0
Issues resolved 2 2

Eyebuydirect and Zenni Optical Consumer Ratings

Rank
37 out of 552 in Medical Supplies and Equipment category
76 out of 552 in Medical Supplies and Equipment category
Customer service
41 in category
103 in category
Price Affordability
24 in category
57 in category
Product or Service Quality
34 in category
94 in category
Diversity of Products or Services
36 in category
47 in category

Eyebuydirect and Zenni Optical Rating Details

Customer service
2.3 (59 reviews)
1.4 (35 reviews)
Reviewer's quote

After waiting for a long time on hold a customer service rep finally answered the phone and I explained my situation to her, her only reply was that I had to go to a local optical shop to have the adjustment taken care of at my expense. I had assumed that this company would have an agreement with...

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...Just for the record I was not "pissed", received very professional help from Daniel Jericho Alvarez, in your customer service dept. He was very knowledgeable, helpful and concerned about my glasses. I received a return label the very same day...

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Price Affordability
3.7 (56 reviews)
2.8 (30 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

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Product or Service Quality
2.7 (52 reviews)
1.7 (33 reviews)
Reviewer's quote

...Returned glasses and was charged $20 service charge. This company used to have quality glasses. Will not buy anymore..

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...in addition when i received my glasses they were of such extraordinarily poor quality that to me they were worth about 5$. afterwards despite my numerous queries to customer service they never returned my mssgs. exceptionally poor business..

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Diversity of Products or Services
3 (44 reviews)
2.9 (26 reviews)
Reviewer's quote

...If your products are not solid enough, I consider you hahe to pay for the shipping and not me. Thanks,..

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Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

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Eyebuydirect and Zenni Optical Pros and Cons

Pros
  • Shipping speed
  • Prices
  • Price
  • Prices
  • I liked that i had an option to order glasses online
  • Price
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Terrible refund and repair policy
  • Poor product quality
  • Order not delivered as promised

Eyebuydirect and Zenni Optical Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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4.9

I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are...

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Eyebuydirect and Zenni Optical Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days....

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Eyebuydirect and Zenni Optical Latest Reviews

Recent published reviews
1

Was told to send my shipping receipt with the glasses or by email to receive refund. Shipped with the glasses. Now...

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2.5

My order was redirected and then lost. Not really sure if there's a chance of ever receiving the 2 pairs I've paid for....

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1.2

Purchased frames 9/18/2020. Returned frames with their label USPS on 9/28/2020. On 10/11/2020 called them with order #...

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4

Glasses were returned on Oct. 20, 2020 to correct fit and lenses. Waiting to hear back from company. Just for the...

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Eyebuydirect and Zenni Optical Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (67 reviews)
  • Eyebuydirect Shipping Service (20 reviews)
  • Eyebuydirect Eyeglass Lenses (8 reviews)
  • Zenni Optical Eyeglasses (28 reviews)
  • Zenni Optical Sunglasses (5 reviews)
  • Zenni Optical Shipping Service (3 reviews)