PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and Warby Parker Eyewear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
Warby Parker Eyewear

Eyebuydirect and Warby Parker Eyewear Overview

Total reviews
166
29
Company responses
0
0
Issues resolved
2
1

Eyebuydirect was first mentioned on PissedConsumer on Jun 2, 2010 and since then this brand received 166 reviews. It is 137 reviews more than Warby Parker Eyewear received since Jul 21, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Warby Parker Eyewear customer support team than with Eyebuydirect customer service.

Eyebuydirect and Warby Parker Eyewear Consumer Ratings

Rank
32 out of 565 in Medical Supplies and Equipment category
67 out of 565 in Medical Supplies and Equipment category
Customer service
29 in category
93 in category
Price Affordability
16 in category
30 in category
Product or Service Quality
27 in category
69 in category

According to consumer ratings and reviews, Eyebuydirect ranks 35 points higher in the Medical Supplies and Equipment category than Warby Parker Eyewear. People gave Eyebuydirect 2.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 180 points higher than the worst rated brand in this category. At the same time, Warby Parker Eyewear was rated 1.3 stars for Customer service criterion in this category and it is 116 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Eyebuydirect has a higher rating than Warby Parker Eyewear. Regarding Product or Service Quality criterion, consumers gave Eyebuydirect 2.9 stars and it is 87% greater than other in category. Warby Parker Eyewear however was rated 1.8 stars and it is 67% greater than other in category.

Eyebuydirect and Warby Parker Eyewear Rating Details

Customer service
2.4 (51 reviews)
1.3 (15 reviews)
Reviewer's quote

Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

Mark P

Their customer service told me there was nothing they could do, but that maybe I should drive to their nearest store (2 hour drive) and have them adjusted to fit better. I feel like they didn't even listen to what was wrong with them, which is so frustrating. I will never again buy from them, I'd...

Dusti
Price Affordability
3.9 (49 reviews)
3.2 (13 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

PissedConsumer1324879

bought two pairs of glasses. paid $50 for expedited shipping to a store location within 2 business days ( I was told it could not be to my home via expedited shipping)recvd emailform WP that same day that my order was in process and i would receive glassed in 7-10 days. because that did not conform...

allan c
Product or Service Quality
2.9 (43 reviews)
1.8 (13 reviews)
Reviewer's quote

...I called customer service and they told me they cannot do anything because the warranty was over. I was not happy about that, but I but new ones (Millenium frame). These new ones broke only 6 months of use at the same place the Chillax broke on the frame...

Marina

...I became aware that these frames are the worst quality. I got my money bach but not the measurement costs. One of the worst experiences of my life...

Jean-Paul K

Eyebuydirect and Warby Parker Eyewear Pros and Cons

Pros
  • Prices
  • Shipping speed
  • Price
  • Eyeglasses
  • Design
  • At home try-on
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Shipping
  • Incompetence

Eyebuydirect and Warby Parker Eyewear Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

4

bought two pairs of glasses. paid $50 for expedited shipping to a store location within 2 business days ( I was told it...

Eyebuydirect and Warby Parker Eyewear Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

1

I have returned to Warby Parker, Walnut St, Phila, Pa., 4 separate times to get a simple adjustment made to my newly...

Eyebuydirect and Warby Parker Eyewear Latest Reviews

Recent published reviews

I can't see close up but far is find.

Read all 166 reviews
1.6

I ordered a pair of Prescription sunglasses with the graded reflective lenses ( Nancy). What I received was a pair of...

Read all 29 reviews

Eyebuydirect and Warby Parker Eyewear Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (61 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (9 reviews)
  • Warby Parker Eyewear Eyeglasses (9 reviews)
  • Warby Parker Eyewear Customer Care (4 reviews)
  • Warby Parker Eyewear Shipping Service (3 reviews)