PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and Warby Parker Eyewear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
Warby Parker Eyewear

Eyebuydirect and Warby Parker Eyewear Overview

Total reviews 180 36
Company responses 0 0
Issues resolved 2 1

Eyebuydirect and Warby Parker Eyewear Consumer Ratings

Rank
37 out of 588 in Medical Supplies and Equipment category
68 out of 588 in Medical Supplies and Equipment category
Customer service
41 in category
98 in category
Price Affordability
24 in category
37 in category
Product or Service Quality
36 in category
57 in category
Diversity of Products or Services
46 in category
58 in category

Eyebuydirect and Warby Parker Eyewear Rating Details

Customer service
2.3 (60 reviews)
1.5 (19 reviews)
Reviewer's quote

After waiting for a long time on hold a customer service rep finally answered the phone and I explained my situation to her, her only reply was that I had to go to a local optical shop to have the adjustment taken care of at my expense. I had assumed that this company would have an agreement with...

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Their customer service told me there was nothing they could do, but that maybe I should drive to their nearest store (2 hour drive) and have them adjusted to fit better. I feel like they didn't even listen to what was wrong with them, which is so frustrating. I will never again buy from them, I'd...

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Price Affordability
3.7 (57 reviews)
3.1 (16 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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My new glasses started fogging/scratching after short period of owning them, and Warby Parker responded promptly with replacement lenses. Company has been responsive, helpful throughout entire purchase, correction process. I will use them again for next set of glasses.

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Product or Service Quality
2.7 (53 reviews)
2 (16 reviews)
Reviewer's quote

...Returned glasses and was charged $20 service charge. This company used to have quality glasses. Will not buy anymore..

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...although it was resolved, the communication issues, custormer service person not following through and poor info management at store level was very disappointing..

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Diversity of Products or Services
3 (45 reviews)
2.6 (19 reviews)
Reviewer's quote

...If your products are not solid enough, I consider you hahe to pay for the shipping and not me. Thanks,..

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Great experience! Fun. Reliable. Caring

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Eyebuydirect and Warby Parker Eyewear Pros and Cons

Pros
  • Shipping speed
  • Prices
  • Price
  • Good looking product
  • Eyeglasses
  • Design
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Shipping
  • Incompetence

Eyebuydirect and Warby Parker Eyewear Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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4.5

My new glasses started fogging/scratching after short period of owning them, and Warby Parker responded promptly with...

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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4.3

Great experience! Fun. Reliable. Caring

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Eyebuydirect and Warby Parker Eyewear Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

I have returned to Warby Parker, Walnut St, Phila, Pa., 4 separate times to get a simple adjustment made to my newly...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

I made the mistake of once inquiring about Warby Parker glasses. Since then I have been inundated with junk mail and...

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Eyebuydirect and Warby Parker Eyewear Latest Reviews

Recent published reviews
1

*** outsourced support team. I might as well be talking to bots. Not a single person can tell me where my order is...

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1.6

I paid for glasses, they have arrived in the mail. It is going on three weeks. They took my money ASAP, but no glasses

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1

Was told to send my shipping receipt with the glasses or by email to receive refund. Shipped with the glasses. Now...

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1.5

Ordered two pairs of different glasses but they sent me two pairs of the same model. No answer on phone or by email....

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Eyebuydirect and Warby Parker Eyewear Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (68 reviews)
  • Eyebuydirect Shipping Service (20 reviews)
  • Eyebuydirect Eyeglass Lenses (8 reviews)
  • Warby Parker Eyewear Eyeglasses (9 reviews)
  • Warby Parker Eyewear Shipping Service (4 reviews)
  • Warby Parker Eyewear Eyeframes Free Trial (1 review)