PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and Visionworks as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
Visionworks

Eyebuydirect and Visionworks Overview

Total reviews
172
378
Company responses
0
0
Issues resolved
2
2

Eyebuydirect and Visionworks Consumer Ratings

Rank
32 out of 477 in Medical Supplies and Equipment category
71 out of 477 in Medical Supplies and Equipment category
Customer service
32 in category
63 in category
Price Affordability
19 in category
72 in category
Product or Service Quality
28 in category
69 in category
Reliability
32 in category
61 in category

Eyebuydirect and Visionworks Rating Details

Customer service
2.4 (52 reviews)
1.7 (168 reviews)
Reviewer's quote

Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

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...I will go into the store with an open mind tomorrow, But I do expect excellent customer service. My appointment is the with the General Manager, so I will also talk to him or her. Thank you for letting me vent...

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Price Affordability
3.9 (50 reviews)
2.3 (136 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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...She said your price will be 230. 00. I said with my insurance? She said yes! Then my husband comes with his, sits down and she tells him the same thing...

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Product or Service Quality
2.8 (47 reviews)
1.9 (136 reviews)
Reviewer's quote

Poor return service...

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I should not be confronted to ask to wear mask I have health issues and wearing a mask is not a law the governer has no authority And your customer service sucks all I wanted was glasses adjusted..

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Reliability
2.2 (38 reviews)
1.7 (125 reviews)
Reviewer's quote

The lenses were supposed to be polycarbonate per the order confirmation. Turns out they were not. I fell and one of the lenses shattered. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Over $25,000 in medical bills. Expert...

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I have no contacts and my glasses were just run over. I have spent 4 hours calling various numbers, attempting live chats and trying to make online appointments and it's as if no one works here. I need an appointment ASAP and I have dedicated 4 hours to making one and gotten nowhere.Please help me.

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Eyebuydirect and Visionworks Pros and Cons

Pros
  • Prices
  • Shipping speed
  • Price
  • Variety
  • Terrable
  • Receptionist was nice
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff

Eyebuydirect and Visionworks Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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5

I had to go into this location to see what all the hype was about and had an AWESOME experience. Everyone was very...

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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5

I went to the Collierville store on Byhalia and Poplar to buy some new glasses. The staff was very friendly and kind....

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Eyebuydirect and Visionworks Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

I will never go to this store again. I took my 6 year old in for an eye exam, which we waited over 45 minutes after our...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

My ins.allows 129.00 towards a frame.Visioncrooks in Lancaster Pa.Gave me a wopping 20.00 off? They she blamed it on...

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Eyebuydirect and Visionworks Latest Reviews

Recent published reviews
1.3

Poor return service...dishonest reps.

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1

I have no contacts and my glasses were just run over. I have spent 4 hours calling various numbers, attempting live chat...

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1

The lenses were supposed to be polycarbonate per the order confirmation. Turns out they were not. I fell and one of the...

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3

I order glasses back in March 2020. I still have not received both of them. I understand that these stores was close...

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Eyebuydirect and Visionworks Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (62 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (10 reviews)
  • Visionworks Eyeglasses (73 reviews)
  • Visionworks Customer Care (55 reviews)
  • Visionworks Eye Exam (31 reviews)