PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and Ray Ban as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
Ray Ban

Eyebuydirect and Ray Ban Overview

Total reviews
173
213
Company responses
0
0
Issues resolved
2
3

Eyebuydirect and Ray Ban Consumer Ratings

Rank
33 out of 483 in Medical Supplies and Equipment category
123 out of 830 in Jewelry and Accessories category
Customer service
33 in category
113 in category
Price Affordability
20 in category
144 in category
Product or Service Quality
28 in category
83 in category
Diversity of Products or Services
31 in category
105 in category

Eyebuydirect and Ray Ban Rating Details

Customer service
2.4 (53 reviews)
1.3 (89 reviews)
Reviewer's quote

Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

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...The customer service number on their website is invalid so no way of reaching them. Seems as though they have a cash flow problem they're trying to resolve by holding onto peoples money for as long as possible..

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Price Affordability
3.8 (51 reviews)
2.2 (69 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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... this helps someone decide if on the fence about ordering Ray-Ban glasses from their website ,their a lot of good certified resellers of Ray-Ban and most will price match ! Rayban just doesnt care about the individual buyers!....

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Product or Service Quality
2.8 (48 reviews)
2 (68 reviews)
Reviewer's quote

...Returned glasses and was charged $20 service charge. This company used to have quality glasses. Will not buy anymore..

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...Absolutely pathetic customer service from the Sunglasses hut repair center..

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Diversity of Products or Services
3.2 (38 reviews)
2.5 (60 reviews)
Reviewer's quote

...If your products are not solid enough, I consider you hahe to pay for the shipping and not me. Thanks,..

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...It'd be nice if constumer service somewhat existed, considering the amount of money we're spending for these products..

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Eyebuydirect and Ray Ban Pros and Cons

Pros
  • Shipping speed
  • Prices
  • Price
  • Great product
  • Sunglasses
  • Style
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Bad communication
  • Lack of communication

Eyebuydirect and Ray Ban Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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5

Yes i want contact you so pls send me ur email. Id

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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5

Two sunglass frames, both the same, have become sticky! Cannot use them!
RB 2042 W3104 3N

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Eyebuydirect and Ray Ban Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

We purchased a pair of sunglasses about 1 year ago. I took very good care of them so I figured it was just normal wear...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

I purchased a pair of Ray-Ban Jackie Ogh item number SG034 on my way from London to Marseille on board of BAA flight #...

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Eyebuydirect and Ray Ban Latest Reviews

Recent published reviews
1.7

Frame was $68 -not worth $6. Thin flimsy wire non hinged framed. Returned glasses and was charged $20 service charge....

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1

I have been waiting for my order over a mouth plus payed for express delivery still waiting for my order I had try...

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1.3

Poor return service...dishonest reps.

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1.8

So terrible and unprofessional, sent back glasses well within the refund period unworn and over a month later still...

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Eyebuydirect and Ray Ban Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (63 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (10 reviews)
  • Ray Ban Sunglasses (82 reviews)
  • Ray Ban Customer Care (26 reviews)
  • Ray Ban Shipping Service (22 reviews)