PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
LensCrafters

Eyebuydirect and LensCrafters Overview

Total reviews 178 620
Company responses 0 0
Issues resolved 2 0

Eyebuydirect and LensCrafters Consumer Ratings

Rank
37 out of 503 in Medical Supplies and Equipment category
115 out of 503 in Medical Supplies and Equipment category
Customer service
37 in category
80 in category
Price Affordability
24 in category
133 in category
Product or Service Quality
31 in category
97 in category
Diversity of Products or Services
34 in category
80 in category

Eyebuydirect and LensCrafters Rating Details

Customer service
2.3 (58 reviews)
1.5 (159 reviews)
Reviewer's quote

After waiting for a long time on hold a customer service rep finally answered the phone and I explained my situation to her, her only reply was that I had to go to a local optical shop to have the adjustment taken care of at my expense. I had assumed that this company would have an agreement with...

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Total indifference of the Corporate customer Service about the problem. No effort whatsoever to accommodate the customer. No wonder they are rated with 2...

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Price Affordability
3.8 (55 reviews)
1.7 (118 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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...rmined that the frames were not defective and there was no evidence of poor workmanship but they were happy to offer me another pair of frames at a discounted price, which was more than I paid for the first pair. What I found most confusing was how they were able to make their determination from only a photograph. A word of caution before making a purchase at LensCrafters, ask them who handles warranty claims on the frames they sell and who determines if the frames are defective ...

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Product or Service Quality
2.7 (51 reviews)
1.6 (109 reviews)
Reviewer's quote

...Returned glasses and was charged $20 service charge. This company used to have quality glasses. Will not buy anymore..

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...Why spend so much for a glasses with no customer service whatsoever. This is an expensive pair of sunglasses, Oakleys. Aren't they suppose to be somewhat for the athletic person? Will never purchase another pair...

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Diversity of Products or Services
3.1 (43 reviews)
2.1 (106 reviews)
Reviewer's quote

...If your products are not solid enough, I consider you hahe to pay for the shipping and not me. Thanks,..

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The quality of the lens (especially the coating) and customer services has deminished significantly. My family and I have used Lens Crafter in Owings Mills for years. Not anymore...

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Eyebuydirect and LensCrafters Pros and Cons

Pros
  • Shipping speed
  • Prices
  • Price
  • Some of the staff
  • Range of products offered
  • Selection of frames
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Poor service
  • Over priced

Eyebuydirect and LensCrafters Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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5

Of course, the one day I go to LensCrafters their machines are "broken." Well, so are my glasses. So much so that they a...

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Eyebuydirect and LensCrafters Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

Initially we selected a pair of frames for my son at Lenscrafters at Chapel Hills Mall in Colorado Springs . The lab at...

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Eyebuydirect and LensCrafters Latest Reviews

Recent published reviews
1.2

Purchased frames 9/18/2020. Returned frames with their label USPS on 9/28/2020. On 10/11/2020 called them with order #...

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2

Hi,
I purchased sunglasses last Dec. 19, 2020. The left lens continually is loose. I stopped in at the Green Bay location...

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2.8

Just learned info from my opthamologist.this past week-regarding the reason my vision appears blurry throughout the...

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3

Thank you new frames! Problem solved! Associate put lenses into new frames, they fit great hardly any adjustment...

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Eyebuydirect and LensCrafters Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (65 reviews)
  • Eyebuydirect Shipping Service (20 reviews)
  • Eyebuydirect Eyeglass Lenses (8 reviews)
  • Lenscrafters Eyeglasses (108 reviews)
  • Lenscrafters Manager (53 reviews)
  • Lenscrafters Eye Exam (38 reviews)