PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and LensCrafters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
LensCrafters

Eyebuydirect and LensCrafters Overview

Total reviews
166
686
Company responses
0
0
Issues resolved
2
1

LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 686 reviews. It is 520 reviews more than Eyebuydirect received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Eyebuydirect customer support team than with LensCrafters customer service.

Eyebuydirect and LensCrafters Consumer Ratings

Rank
32 out of 569 in Medical Supplies and Equipment category
87 out of 569 in Medical Supplies and Equipment category
Customer service
29 in category
71 in category
Price Affordability
16 in category
117 in category
Product or Service Quality
27 in category
92 in category

According to consumer ratings and reviews, Eyebuydirect ranks 55 points higher in the Medical Supplies and Equipment category than LensCrafters. People gave Eyebuydirect 2.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 179 points higher than the worst rated brand in this category. At the same time, LensCrafters was rated 1.6 stars for Customer service criterion in this category and it is 137 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Eyebuydirect has a higher rating than LensCrafters. Regarding Product or Service Quality criterion, consumers gave Eyebuydirect 2.9 stars and it is 87% greater than other in category. LensCrafters however was rated 1.6 stars and it is 56% greater than other in category.

Eyebuydirect and LensCrafters Rating Details

Customer service
2.4 (51 reviews)
1.6 (128 reviews)
Reviewer's quote

Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

Mark P

...I could have spend less money elsewhere and with better customer service. And the same guy has the decency saying that it wasn’t him who told me my warranty expired. R U KIDDING ME? I get it you see a lot of ppl but I swear it was the same guy...

Danny
Price Affordability
3.9 (49 reviews)
1.7 (96 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

PissedConsumer1324879

...And than the woman helping me showed me the price. I realized I couldn't afford their ridiculously overpriced glasses. That's when I noticed the prescription didn't have my pupil distance on it...

Dan C
Product or Service Quality
2.9 (43 reviews)
1.6 (86 reviews)
Reviewer's quote

...I called customer service and they told me they cannot do anything because the warranty was over. I was not happy about that, but I but new ones (Millenium frame). These new ones broke only 6 months of use at the same place the Chillax broke on the frame...

Marina

...Poor customer service..

Shanae

Eyebuydirect and LensCrafters Pros and Cons

Pros
  • Prices
  • Shipping speed
  • Price
  • Some of the staff
  • Selection of frames
  • Range of products you offered
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Poor service
  • Customer services and the quality of the glasses

Eyebuydirect and LensCrafters Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

5

The BEST experience I've ever had at the eye clinic. The Dr. Orlich was funny, kind, and he knew his job extremely...

Eyebuydirect and LensCrafters Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

1

Elaine M Dolci has got to be the worst excuse for an eye doctor ever. She works in Merritt Island / Cocoa Florida area....

Eyebuydirect and LensCrafters Latest Reviews

Recent published reviews

I can't see close up but far is find.

Read all 166 reviews
1.6

CONSUMER BEWARE! I went to LensCrafters to get contacts. I went through the process of getting fitted and trained on...

Read all 686 reviews

Eyebuydirect and LensCrafters Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (61 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (9 reviews)
  • Lenscrafters Eyeglasses (126 reviews)
  • Lenscrafters Manager (63 reviews)
  • Lenscrafters Customer Care (53 reviews)