PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hakim Optical and Eyebuydirect as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hakim Optical
Eyebuydirect

Hakim Optical and Eyebuydirect Overview

Total reviews
269
173
Company responses
0
0
Issues resolved
4
2

Hakim Optical and Eyebuydirect Consumer Ratings

Rank
89 out of 485 in Medical Supplies and Equipment category
34 out of 485 in Medical Supplies and Equipment category
Customer service
67 in category
33 in category
Price Affordability
75 in category
20 in category
Diversity of Products or Services
56 in category
31 in category
Product or Service Quality
94 in category
29 in category

Hakim Optical and Eyebuydirect Rating Details

Customer service
1.6 (131 reviews)
2.4 (53 reviews)
Reviewer's quote

...Worst customer service I have ever experienced. People need their glasses. I've tried to contact them multiple times with no luck...

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Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

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Price Affordability
2.2 (106 reviews)
3.8 (51 reviews)
Reviewer's quote

...I went online and to a small shop for two more pairs of glasses and got both for their price ( on sale). No problems..

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I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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Diversity of Products or Services
2.5 (99 reviews)
3.2 (38 reviews)
Reviewer's quote

...they give one time warranty because they know quite well their products quality and they know quite well that all customers will need to return frames more than once. To be honest it surprises me this was my experience from Hakim based on past experiences ..

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...If your products are not solid enough, I consider you hahe to pay for the shipping and not me. Thanks,..

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Product or Service Quality
1.6 (98 reviews)
2.8 (48 reviews)
Reviewer's quote

DONT GO HERE UNLESS YOU WANT CHEAP QUALITY FRAMES WITH CHEAP QUALITY LENSES . THEY CHARGE PRICES FOR HIGH END LENSES AND IN RETURN GIVE PENNY LENSES, STAY AWAY..

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...Returned glasses and was charged $20 service charge. This company used to have quality glasses. Will not buy anymore..

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Hakim Optical and Eyebuydirect Pros and Cons

Pros
  • Friendly staff
  • Variety of frames
  • Gentleman who initially helped me choose my frames
  • Shipping speed
  • Prices
  • Price
Cons
  • Very poor customer service
  • Way i was treated
  • Terrible customer service
  • Customer service
  • Very dissapointed
  • Not following up with customer

Hakim Optical and Eyebuydirect Most Positive Reviews

Top rated reviews
5

I have been a Akim Optical customer since they open first it was in Calgary and now I live on Grand Manan island in...

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5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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5

Stone Rd. Mall Guelph Hakim Optical Excellent personnel, very freindly and very helpful indeed. Had three visits and...

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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Hakim Optical and Eyebuydirect Most Critical Reviews

Lowest rated reviews
1

Been going to Hakim for the last ten years. Decided to get contacts, The guy who did the consult was great, and told...

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1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

Bought prescription sunglasses in Feb...glasses pretty much fell apart in may & had to order new ones...end of...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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Hakim Optical and Eyebuydirect Latest Reviews

Recent published reviews
1

DONT GO HERE UNLESS YOU WANT CHEAP QUALITY FRAMES WITH CHEAP QUALITY LENSES . THEY CHARGE PRICES FOR HIGH END LENSES...

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1.7

Frame was $68 -not worth $6. Thin flimsy wire non hinged framed. Returned glasses and was charged $20 service charge....

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2.2

I have ordered glasses from hakim before and was satisfied ... not this time. My son scratched his glasses and we were...

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1.3

Poor return service...dishonest reps.

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Hakim Optical and Eyebuydirect Products and Services

Most reviewed product and services
  • Hakim Optical Eyeglasses (62 reviews)
  • Hakim Optical Customer Care (35 reviews)
  • Hakim Optical Manager (14 reviews)
  • Eyebuydirect Eyeglasses (63 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (10 reviews)