PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlassesUSA and Eyebuydirect as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlassesUSA
Eyebuydirect

GlassesUSA and Eyebuydirect Overview

Total reviews
340
166
Company responses
0
0
Issues resolved
6
2

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 340 reviews. It is 174 reviews more than Eyebuydirect received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GlassesUSA customer support team than with Eyebuydirect customer service.

GlassesUSA and Eyebuydirect Consumer Ratings

Rank
113 out of 568 in Medical Supplies and Equipment category
33 out of 568 in Medical Supplies and Equipment category
Customer service
109 in category
29 in category
Product or Service Quality
110 in category
27 in category
Reliability
97 in category
28 in category

According to consumer ratings and reviews, Eyebuydirect ranks 80 points higher in the Medical Supplies and Equipment category than GlassesUSA. People gave GlassesUSA 1.2 stars for Customer service criterion in Medical Supplies and Equipment category and it is 99 points higher than the worst rated brand in this category. At the same time, Eyebuydirect was rated 2.4 stars for Customer service criterion in this category and it is 179 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Eyebuydirect has a higher rating than GlassesUSA. Regarding Reliability criterion, consumers gave GlassesUSA 1.1 stars and it is 53% greater than other in category. Eyebuydirect however was rated 2.3 stars and it is 87% greater than other in category.

GlassesUSA and Eyebuydirect Rating Details

Customer service
1.2 (208 reviews)
2.4 (51 reviews)
Reviewer's quote

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875

Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

Mark P
Product or Service Quality
1.3 (170 reviews)
2.9 (43 reviews)
Reviewer's quote

Poor quality, inflated price. Sham warranty..

Abby R

...I called customer service and they told me they cannot do anything because the warranty was over. I was not happy about that, but I but new ones (Millenium frame). These new ones broke only 6 months of use at the same place the Chillax broke on the frame...

Marina
Reliability
1.1 (156 reviews)
2.3 (34 reviews)
Reviewer's quote

This company makes return seem easy, but once you get to return the item, they WILL push back.They will keep on asking for more and more proof and documentations, causing you to run to a lot of places to get them, and until you give up.

J S

Bought the Persian style glasses. Recieved it in 2 days and as I tried them on, my vision was blurry. I didnt understand why so I put them on upsidedown. I was able to see clearly. They had mixed up the left and right to vise versa. Disappointed as a first time customer. I'll see if they actually...

Michael K

GlassesUSA and Eyebuydirect Pros and Cons

Pros
  • Selection of glasses
  • Prices
  • Pathethic
  • Prices
  • Shipping speed
  • Price
Cons
  • Customer service
  • Management does not resolve issues
  • Wrong prescription
  • Customer service
  • Very dissapointed
  • Not following up with customer

GlassesUSA and Eyebuydirect Most Positive Reviews

Top rated reviews
5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

GlassesUSA and Eyebuydirect Most Critical Reviews

Lowest rated reviews
1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

GlassesUSA and Eyebuydirect Latest Reviews

Recent published reviews
1.8

This company makes return seem easy, but once you get to return the item, they WILL push back.
They will keep on asking f...

Read all 340 reviews

I can't see close up but far is find.

Read all 166 reviews

GlassesUSA and Eyebuydirect Products and Services

Most reviewed product and services
  • Glassesusa Customer Care (57 reviews)
  • Glassesusa Eyeglasses (46 reviews)
  • Glassesusa Shipping Service (37 reviews)
  • Eyebuydirect Eyeglasses (61 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (9 reviews)