PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and GlassesUSA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
GlassesUSA

Eyebuydirect and GlassesUSA Overview

Total reviews 205 525
Company responses 0 0
Issues resolved 2 17

Eyebuydirect and GlassesUSA Consumer Ratings

Rank
80 out of 910 in Medical Supplies and Equipment category
236 out of 910 in Medical Supplies and Equipment category
Customer service
78 in category
222 in category
Price Affordability
31 in category
144 in category
Product or Service Quality
73 in category
222 in category
Diversity of Products or Services
84 in category
156 in category

Eyebuydirect and GlassesUSA Rating Details

Customer service
2.2
(71 reviews)
1.1
(322 reviews)
Reviewer's quote

...non caring customer service. reading from a script as told by superiors. certainly not from Austin..

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Order February 20th today it is March 12th, speaking with customer service every day getting disgusting responses and no help and broken promises I reached out to Daniel Rothman CEO on glassesusa as my daughter was at risk of being held back as she was missing work due to her vision. He had the...

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Price Affordability
3.6
(66 reviews)
2.2
(240 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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That is basically the same price as the first pair. Im not sure if they can give me the money so I can order the new pair or ask if I have to wait until they get my return and then order the new glasses. The coupon codes that Ive been using have been really helpful but they keep changing them and...

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Product or Service Quality
2.5
(59 reviews)
1.3
(275 reviews)
Reviewer's quote

After waiting for a long time on hold a customer service rep finally answered the phone and I explained my situation to her, her only reply was that I had to go to a local optical shop to have the adjustment taken care of at my expense. I had assumed that this company would have an agreement with...

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...Awful do not order glasses terrible customer service NO help! 3/5/24 Awful, terrible would give zero stars. They give you the complete run around. Cant get information on your order after 5 different chat sessions and 4 phone calls still could not speak to a real human...

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Diversity of Products or Services
2.9
(54 reviews)
2.1
(235 reviews)
Reviewer's quote

...If your products are not solid enough, I consider you hahe to pay for the shipping and not me. Thanks,..

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Worst customer service in the world!!!!! Theyre super responsive until you want to send back their inferior products. Then suddenly it takes a week to get a response. And then when you return your item to themcrickets!!!!! They accept the return and just keep your money...

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Eyebuydirect and GlassesUSA Pros and Cons

Pros
  • Price
  • Shipping speed
  • Prices
  • Selection of glasses
  • Prices
  • Pathethic
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Everything about their customer service
  • Bad service

Eyebuydirect and GlassesUSA Most Positive Reviews

Top rated reviews
5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

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5

Wisconsin Vision made me bifocals nearly three years ago. I went back 3 times...they claimed to have preplaced the lense...

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5

trying to make decision on whether to purchase from usaglasses

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Eyebuydirect and GlassesUSA Most Critical Reviews

Lowest rated reviews
1

IM RATING U AND I HAVEN'T SPOKEN TO ANYONE. Now I have to write a paper. What are u kidding me. This is unacceptable.

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1

Paid for express shipping 3-5 days, online chat says wait 15 business days before anything. Impossible to talk to a...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

HEADS UP!

I ordered glasses from this crew on June 26, 2015 and as of August 20, 2015, I have not received my glasses....

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Eyebuydirect and GlassesUSA Latest Reviews

Recent published reviews
No votes

Every frame I ve choose recently doesn t give me the option of ordering a clear lens...the only option is...

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No votes

My glasses were ordered on Feb 21, werent sent to production until 5 days later. My glasses were delayed in production.
I...

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No votes

Commande non livrée
Numéro : FR9208****
Et j'ai trouvé dans ma boîte aux lettres une demande de livraison UPS me demandant...

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1

My daughter traumatized by her dad US Army Vet Daniel Shane killed in 2022, struggled enough from his death as she stopp...

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