PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and GlassesUSA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
GlassesUSA

Eyebuydirect and GlassesUSA Overview

Total reviews
163
336
Company responses
0
0
Issues resolved
2
6

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 336 reviews. It is 173 reviews more than Eyebuydirect received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GlassesUSA customer support team than with Eyebuydirect customer service.

Eyebuydirect and GlassesUSA Consumer Ratings

Rank
31 out of 636 in Medical Supplies and Equipment category
114 out of 636 in Medical Supplies and Equipment category
Customer service
30 in category
109 in category
Price Affordability
15 in category
68 in category
Product or Service Quality
27 in category
111 in category

According to consumer ratings and reviews, Eyebuydirect ranks 83 points higher in the Medical Supplies and Equipment category than GlassesUSA. People gave Eyebuydirect 2.5 stars for Customer service criterion in Medical Supplies and Equipment category and it is 176 points higher than the worst rated brand in this category. At the same time, GlassesUSA was rated 1.2 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Eyebuydirect has a higher rating than GlassesUSA. Regarding Product or Service Quality criterion, consumers gave Eyebuydirect 2.9 stars and it is 87% greater than other in category. GlassesUSA however was rated 1.3 stars and it is 53% worse than other in category.

Eyebuydirect and GlassesUSA Rating Details

Customer service
2.5 (50 reviews)
1.2 (206 reviews)
Reviewer's quote

...Customer service reps have a hard time with English sentence construct...

Pete J

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875
Price Affordability
3.9 (49 reviews)
2.2 (146 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

PissedConsumer1324879

...even at Glassesusa expensive price. However here is the best part……. Glassesusa could not send me the glasses in over a month………However they took the money out of my account in a New York second...

Eileen L
Product or Service Quality
2.9 (43 reviews)
1.3 (167 reviews)
Reviewer's quote

...I called customer service and they told me they cannot do anything because the warranty was over. I was not happy about that, but I but new ones (Millenium frame). These new ones broke only 6 months of use at the same place the Chillax broke on the frame...

Marina

...If this was a product malfunction, I could understand. However, this is a prescription fulfillment (optician) error which I doctor found when examining my glasses at my next appointment. BEWARE CONSUMERS..

Carla J

Eyebuydirect and GlassesUSA Pros and Cons

Pros
  • Prices
  • Shipping speed
  • Quality
  • Selection of glasses
  • Prices
  • Pathethic
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Management does not resolve issues
  • Repeatedly ignore customer requests

Eyebuydirect and GlassesUSA Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

Eyebuydirect and GlassesUSA Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

Eyebuydirect and GlassesUSA Latest Reviews

Recent published reviews
1

Ordered glasses online. Their website isn't shopper friendly. Once they processed my CC payment they then put my order...

Read all 163 reviews
1

Ordered glasses but cancelled order five minutes after placing and reviewing it,because they failed to disclose that...

Read all 336 reviews

Eyebuydirect and GlassesUSA Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (61 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (8 reviews)
  • Glassesusa Customer Care (56 reviews)
  • Glassesusa Eyeglasses (45 reviews)
  • Glassesusa Shipping Service (37 reviews)