PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and GlassesUSA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
GlassesUSA

Eyebuydirect and GlassesUSA Overview

Total reviews 176 371
Company responses 0 0
Issues resolved 2 6

Eyebuydirect and GlassesUSA Consumer Ratings

Rank
34 out of 495 in Medical Supplies and Equipment category
141 out of 495 in Medical Supplies and Equipment category
Customer service
38 in category
128 in category
Price Affordability
22 in category
80 in category
Product or Service Quality
30 in category
120 in category
Diversity of Products or Services
32 in category
85 in category

Eyebuydirect and GlassesUSA Rating Details

Customer service
2.3 (56 reviews)
1.2 (230 reviews)
Reviewer's quote

After waiting for a long time on hold a customer service rep finally answered the phone and I explained my situation to her, her only reply was that I had to go to a local optical shop to have the adjustment taken care of at my expense. I had assumed that this company would have an agreement with...

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Having to go through *** to get a refund of my money, and the customer service if you can call it SUCKS..

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Price Affordability
3.8 (53 reviews)
2.2 (163 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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...I will not be using the 50% credit as there are many reputable places to order glasses at a reasonable price. Read the fine print on the 100% money back guarantee and 365-day warranty..

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Product or Service Quality
2.8 (50 reviews)
1.3 (191 reviews)
Reviewer's quote

...Returned glasses and was charged $20 service charge. This company used to have quality glasses. Will not buy anymore..

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It was delayed in production at first for a good 2-3 weeks and they finally said "OH, sorry we cannot add the anti-fog coating due to demand. " I wanted to cancel them at that point or at least have them sent to my new address since it was taking so long, but they ignored both of those requests....

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Diversity of Products or Services
3.1 (41 reviews)
2.1 (165 reviews)
Reviewer's quote

...If your products are not solid enough, I consider you hahe to pay for the shipping and not me. Thanks,..

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...I called USPS postal services and filed a claim with them and sent this report to GlassesUsa. In June, they told me they would resend my items at no additional cost. So I waited..

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Eyebuydirect and GlassesUSA Pros and Cons

Pros
  • Shipping speed
  • Prices
  • Price
  • Selection of glasses
  • Prices
  • Pathethic
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Never received what i paid for like many others
  • Management does not resolve issues

Eyebuydirect and GlassesUSA Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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5

Read bad reviews on here after waiting 3 weeks while my glasses were still in "production" so I emailed the website and...

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Eyebuydirect and GlassesUSA Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

I ordered a pair of rimless glasses from GlassesUSA with high hopes having read a fair amount of positive reviews. Most...

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Eyebuydirect and GlassesUSA Latest Reviews

Recent published reviews
2.1

I recently bought a pair of glasses from this company that have a very light wireframe, which is what wanted, but the...

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1

Having to go through *** to get a refund of my money, and the customer service if you can call it SUCKS.

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No votes

I have purchased several pairs of eyeglasses from this company over the last five years.
The quality and workmanship is o...

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1.8

1st order in June was wrong prescription, glasses returned. 2nd order in August received 9/11, prescription was wrong....

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Eyebuydirect and GlassesUSA Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (64 reviews)
  • Eyebuydirect Shipping Service (20 reviews)
  • Eyebuydirect Customer Care (10 reviews)
  • Glassesusa Customer Care (75 reviews)
  • Glassesusa Eyeglasses (52 reviews)
  • Glassesusa Shipping Service (51 reviews)