PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and GlassesUSA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
GlassesUSA

Eyebuydirect and GlassesUSA Overview

Total reviews 183 376
Company responses 0 0
Issues resolved 2 8

Eyebuydirect and GlassesUSA Consumer Ratings

Rank
37 out of 581 in Medical Supplies and Equipment category
149 out of 581 in Medical Supplies and Equipment category
Customer service
43 in category
135 in category
Price Affordability
24 in category
88 in category
Product or Service Quality
39 in category
133 in category
Diversity of Products or Services
50 in category
91 in category

Eyebuydirect and GlassesUSA Rating Details

Customer service
2.2 (61 reviews)
1.2 (234 reviews)
Reviewer's quote

After waiting for a long time on hold a customer service rep finally answered the phone and I explained my situation to her, her only reply was that I had to go to a local optical shop to have the adjustment taken care of at my expense. I had assumed that this company would have an agreement with...

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Having to go through *** to get a refund of my money, and the customer service if you can call it SUCKS..

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Price Affordability
3.7 (58 reviews)
2.2 (167 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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...I will not be using the 50% credit as there are many reputable places to order glasses at a reasonable price. Read the fine print on the 100% money back guarantee and 365-day warranty..

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Product or Service Quality
2.7 (53 reviews)
1.3 (196 reviews)
Reviewer's quote

...Returned glasses and was charged $20 service charge. This company used to have quality glasses. Will not buy anymore..

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...in another country with horrible English language skills, I am now getting emails saying my glasses are in production. Tried unsuccessfully to resolve. Not able to talk to anyone in the US...

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Diversity of Products or Services
3 (46 reviews)
2.1 (168 reviews)
Reviewer's quote

...If your products are not solid enough, I consider you hahe to pay for the shipping and not me. Thanks,..

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...I called USPS postal services and filed a claim with them and sent this report to GlassesUsa. In June, they told me they would resend my items at no additional cost. So I waited..

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Eyebuydirect and GlassesUSA Pros and Cons

Pros
  • Shipping speed
  • Prices
  • Price
  • Selection of glasses
  • Prices
  • Pathethic
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Customer service
  • Everything about their customer service
  • Worst excuse for customer service ever

Eyebuydirect and GlassesUSA Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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5

I was about to make a purchase at GlassesUSA, but their online "recommendation" insisted me to purchase the anti-reflect...

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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5

Read bad reviews on here after waiting 3 weeks while my glasses were still in "production" so I emailed the website and...

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Eyebuydirect and GlassesUSA Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

I ordered prescription sunglasses in early August. I received an email about a week later stating that they were "held...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

I ordered a pair of rimless glasses from GlassesUSA with high hopes having read a fair amount of positive reviews. Most...

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Eyebuydirect and GlassesUSA Latest Reviews

Recent published reviews
No votes

I was very pleased with the service it is resolved now and thank you so much...

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1.9

Purchased glasses in June 2020. Received them in July 2020 after several weeks. A small screw fell out of the frame...

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1.8

My eye glasses were lost in the mail. The company, Eye Buy Direct, basically did nothing. They just sent me an email to...

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1

Tried to cancel order after being told my frames are out of stock. After speaking to customer rep. in another country...

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Eyebuydirect and GlassesUSA Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (68 reviews)
  • Eyebuydirect Shipping Service (20 reviews)
  • Eyebuydirect Eyeglass Lenses (8 reviews)
  • Glassesusa Eyeglasses (55 reviews)
  • Glassesusa Shipping Service (52 reviews)
  • Glassesusa Sunglasses (9 reviews)