Eyebuydirect vs GlassesUSA: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and GlassesUSA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Eyebuydirect

2.8

GlassesUSA

1.6

Eyebuydirect

GlassesUSA

Eyebuydirect and GlassesUSA Overview

Total reviews

166

340

Company responses

Issues resolved

GlassesUSA was first mentioned on PissedConsumer on Nov 24, 2011 and since then this brand received 340 reviews. It is 174 reviews more than Eyebuydirect received since Jun 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with GlassesUSA customer support team than with Eyebuydirect customer service.

Eyebuydirect and GlassesUSA Consumer Ratings

Rank

33 out of 568 in Medical Supplies and Equipment category

113 out of 568 in Medical Supplies and Equipment category

Customer service

29 in category

109 in category

Price Affordability

16 in category

68 in category

Product or Service Quality

27 in category

110 in category

According to consumer ratings and reviews, Eyebuydirect ranks 80 points higher in the Medical Supplies and Equipment category than GlassesUSA. People gave Eyebuydirect 2.4 stars for Customer service criterion in Medical Supplies and Equipment category and it is 179 points higher than the worst rated brand in this category. At the same time, GlassesUSA was rated 1.2 stars for Customer service criterion in this category and it is 99 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Eyebuydirect has a higher rating than GlassesUSA. Regarding Product or Service Quality criterion, consumers gave Eyebuydirect 2.9 stars and it is 87% greater than other in category. GlassesUSA however was rated 1.3 stars and it is 52% worse than other in category.

Eyebuydirect and GlassesUSA Rating Details

Customer service

2.4 (51 reviews)

1.2 (208 reviews)

Reviewer's quote

Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

Mark P

...Problem is that; if something goes wrong, customer service has no contact with the production facility(s). Company is a HUGE conglomerate based in Italy, and is the owner of many high-end brands. I love Italy and speak Italian, but business arrangements there are sometimes disorganized...

PissedConsumer1688875

Price Affordability

3.9 (49 reviews)

2.2 (148 reviews)

Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

PissedConsumer1324879

...I will not be using the 50% credit as there are many reputable places to order glasses at a reasonable price. Read the fine print on the 100% money back guarantee and 365-day warranty..

Jim B

Product or Service Quality

2.9 (43 reviews)

1.3 (170 reviews)

Reviewer's quote

...I called customer service and they told me they cannot do anything because the warranty was over. I was not happy about that, but I but new ones (Millenium frame). These new ones broke only 6 months of use at the same place the Chillax broke on the frame...

Marina

Poor quality, inflated price. Sham warranty..

Abby R