PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
Extra Space Storage

Uncle Bobs and Extra Space Storage Overview

Total reviews
106
292
Company responses
0
0
Issues resolved
0
2

Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 292 reviews. It is 186 reviews more than Uncle Bobs received since Jun 3, 2010.

Uncle Bobs and Extra Space Storage Consumer Ratings

Rank
77 out of 1508 in Transportation and Logistics category
50 out of 714 in Moving and Storage category
Customer service
80 in category
52 in category
Product or Service Quality
58 in category
40 in category
Staff
61 in category
29 in category

Uncle Bobs and Extra Space Storage Rating Details

Customer service
1.7 (34 reviews)
1.9 (140 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

PissedConsumer1097356

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

Karen M
Product or Service Quality
2.2 (26 reviews)
2.1 (121 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

PissedConsumer932167

(a) It is the responsibility of every licensee under this title 4 to provide Pest Control Services when an Infestation of Bed Bugs is Found or Suspected on Any Licensed Premises. Every licensee shall Maintain a Written Record of the Pest Control Measures performed by the Pest Management...

Edward C
Staff
1.8 (22 reviews)
2.3 (128 reviews)
Reviewer's quote

I have 4 parking spaces got eviction notice for parking a little over the line ,then the staff had a argument w other my driver over a garden hose,1 month later got a certified letter there charging $20 a month for water for each truck you haven t charged me in 5 years now you charge for water iam...

PissedConsumer1029644

l was not agree with them because they are not part of the lease then the staff started harassing me. restricted my visit hours to the storage not allowing me to park my vehicle on the parking lot while moving my belonging. One of the staff LUKE told me that PETER (landlord) want me to park on the...

PissedConsumer1647262

Uncle Bobs and Extra Space Storage Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Originally it was economically and had convenient location
  • Rates
  • Location
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation

Uncle Bobs and Extra Space Storage Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

Uncle Bobs and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

Uncle Bobs and Extra Space Storage Latest Reviews

Recent published reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews

Someone crashed through sliding door. You might want fix this.

Read all 292 reviews

Uncle Bobs and Extra Space Storage Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Extra Space Storage Storage Unit (111 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Self-storage Storage Unit (19 reviews)