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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 116 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $6K AVERAGE LOSS
1.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Location 2
  • Yes 1
  • That it was air conditioned and minimally i might add 1
  • Rates 1
  • Facilities and staff 1

Customers don't like

  • Condition and rate increase4
  • Inaccurate policy explanation3
  • Price gouging2
  • Does not honor promos2
  • Would not stop the auto pay1
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Uncle Bobs

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 104 TOTAL REVIEWS
  • $84.2K CLAIMED LOSSES
  • $4.2K AVERAGE LOSS
1.9
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Previous owner 1
  • Hailey 1

Customers don't like

  • Rude and unhelpful customer service2
  • Rude and disrespectful area manager2
  • Poor customer service2
  • Dan attitude poor customer service2
  • Not given a copy of my rental agreement1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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