PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Uncle Bobs as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Uncle Bobs

Extra Space Storage and Uncle Bobs Overview

Total reviews
285
106
Company responses
0
0
Issues resolved
2
0

Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 285 reviews. It is 179 reviews more than Uncle Bobs received since Jun 3, 2010.

Extra Space Storage and Uncle Bobs Consumer Ratings

Rank
49 out of 900 in Moving and Storage category
77 out of 1690 in Transportation and Logistics category
Customer service
50 in category
81 in category
Staff
28 in category
62 in category
Product or Service Quality
39 in category
58 in category

Extra Space Storage and Uncle Bobs Rating Details

Customer service
1.9 (136 reviews)
1.7 (34 reviews)
Reviewer's quote

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

Karen M

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

PissedConsumer1097356
Staff
2.3 (126 reviews)
1.8 (22 reviews)
Reviewer's quote

l was not agree with them because they are not part of the lease then the staff started harassing me. restricted my visit hours to the storage not allowing me to park my vehicle on the parking lot while moving my belonging. One of the staff LUKE told me that PETER (landlord) want me to park on the...

PissedConsumer1647262

I have 4 parking spaces got eviction notice for parking a little over the line ,then the staff had a argument w other my driver over a garden hose,1 month later got a certified letter there charging $20 a month for water for each truck you haven t charged me in 5 years now you charge for water iam...

PissedConsumer1029644
Product or Service Quality
2.1 (120 reviews)
2.2 (26 reviews)
Reviewer's quote

The Manager changed my lease, and then locked me out of one of the units that he changed. This is the 1st day I am late which was intentional, documentation for future court case. My lease was changed, when? I don't know, thus, a new lease need to be signed between facility and myself as the...

GLORIA I

...For the most part until two months ago customer service was prefect. The regional manager Greg is very rude, disrespectful and calls is customers or possible customers liars. I have had two other people call in my behalf...

PissedConsumer866044

Extra Space Storage and Uncle Bobs Pros and Cons

Pros
  • Rates
  • Originally it was economically and had convenient location
  • Location
  • Previous owner
  • Hailey
Cons
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager

Extra Space Storage and Uncle Bobs Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

Extra Space Storage and Uncle Bobs Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

Extra Space Storage and Uncle Bobs Latest Reviews

Recent published reviews

No one to talk to.

Read all 285 reviews

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

Read all 106 reviews

Extra Space Storage and Uncle Bobs Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (108 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Manager (18 reviews)
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)