PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Extra Space Storage

Uhaul and Extra Space Storage Overview

Total reviews 977 329
Company responses 0 0
Issues resolved 11 2

Uhaul and Extra Space Storage Consumer Ratings

Rank
147 out of 1058 in Transportation and Logistics category
54 out of 594 in Moving and Storage category
Customer service
137 in category
57 in category
Reliability
96 in category
41 in category
Product or Service Quality
113 in category
51 in category
Price Affordability
132 in category
55 in category

Uhaul and Extra Space Storage Rating Details

Customer service
1.3 (368 reviews)
1.9 (160 reviews)
Reviewer's quote

When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

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...insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is...

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Reliability
1.3 (314 reviews)
1.8 (131 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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I first moved to this storage space from U-Haul back in 2015. It was assured storage then. The management and staff was very helpful, friendly and assuring. There were plenty of carts, full size dumpsters and there was security during off hours. Their rates were very competitive.About a year - 1...

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Product or Service Quality
1.4 (300 reviews)
2 (139 reviews)
Reviewer's quote

...We were on hold with customer service for over an hour and no one answered. We then pulled over and got a hotel in the hopes that we could reach them via online chat or through the online roadside assistance help center. No response...

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According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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Price Affordability
1.7 (292 reviews)
2 (138 reviews)
Reviewer's quote

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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Uhaul and Extra Space Storage Pros and Cons

Pros
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Clean
  • Close to my house
  • Originally it was economically and had convenient location
Cons
  • Customer service
  • Service
  • Constant mistakes
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution

Uhaul and Extra Space Storage Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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Uhaul and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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Uhaul and Extra Space Storage Latest Reviews

Recent published reviews
1

Please call me on my number 705-816-6696.

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No votes

On 9/5/2020 I moved from another state to Durham NC in which I've a Sherman as my point of contact. Everything was...

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No votes

On my day off. I started getting text messages from U-Haul about a rental. I called them to tell them that I had not...

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1

I want to talk to a human not a machine

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Uhaul and Extra Space Storage Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (78 reviews)
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Customer Care (44 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)