PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Extra Space Storage

Uhaul and Extra Space Storage Overview

Total reviews 986 336
Company responses 0 0
Issues resolved 11 2

Uhaul and Extra Space Storage Consumer Ratings

Rank
151 out of 1092 in Transportation and Logistics category
56 out of 611 in Moving and Storage category
Customer service
140 in category
56 in category
Reliability
101 in category
44 in category
Product or Service Quality
114 in category
52 in category
Price Affordability
136 in category
56 in category

Uhaul and Extra Space Storage Rating Details

Customer service
1.3 (376 reviews)
1.9 (163 reviews)
Reviewer's quote

...I called in to lodge a complaint that took me 15 mins got a lady who said I needed to call customer service and she gave me a direct number. That number didn't even work. So we are not late for a delivery and this company has wasted a ton of my time...

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that's too much stress and too much confusion they need to get on the same page and also have customer service and be respectful to their clients due to all the stress that I was put through and all the hectic worrying I think it's only fair that they should compensate as a courtesy for there way...

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Reliability
1.3 (320 reviews)
1.8 (134 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

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Extra Space Storage uses unethical advertising practices to lure customers. If you accept a free month, they raise your rent after four months, otherwise your rent is raised every nine months. Rents are raised a random amount. Failing to let the customer know how often their rent will be raised...

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Product or Service Quality
1.4 (305 reviews)
2 (144 reviews)
Reviewer's quote

...Uhaul show lack of organization and lack of interest to preserve the good service..

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According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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Price Affordability
1.7 (297 reviews)
2 (142 reviews)
Reviewer's quote

...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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...She let me have it back but wanted to price that was attached I said ok . So I went to my car to get the key . She followed me to my car stood next to me...

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Uhaul and Extra Space Storage Pros and Cons

Pros
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
  • Close to my house
  • Clean
  • Relatively convenient
Cons
  • Customer service
  • Service
  • Constant mistakes
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution

Uhaul and Extra Space Storage Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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Uhaul and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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Uhaul and Extra Space Storage Latest Reviews

Recent published reviews
1

We made a reservation that took almost 30 mins to do. Order number 8369**** We drove over an hour one way to pick up...

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1

Extra Space Storage uses unethical advertising practices to lure customers. If you accept a free month, they raise your...

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1

I went this morning to the U haul place on Dorchester Rd in North Charleston ,SC (across the Harley Davidson dealer) and...

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1.9

Purchased online, set up for AUTO PAY. Got a nasty threating letter with no information to respond, reply or even pay 3...

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Uhaul and Extra Space Storage Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (81 reviews)
  • Uhaul Truck Rental Booking (39 reviews)
  • Extra Space Storage Storage Unit (124 reviews)
  • Extra Space Storage Self-storage Storage Unit (26 reviews)
  • Extra Space Storage Manager (18 reviews)