PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uhaul and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uhaul
Extra Space Storage

Uhaul and Extra Space Storage Overview

Total reviews
938
290
Company responses
0
0
Issues resolved
11
2

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 938 reviews. It is 648 reviews more than Extra Space Storage received since Jul 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Uhaul customer support team and Extra Space Storage customer service.

Uhaul and Extra Space Storage Consumer Ratings

Rank
130 out of 1508 in Transportation and Logistics category
50 out of 714 in Moving and Storage category
Customer service
124 in category
52 in category
Reliability
79 in category
34 in category
Product or Service Quality
102 in category
40 in category

Uhaul and Extra Space Storage Rating Details

Customer service
1.2 (345 reviews)
1.9 (139 reviews)
Reviewer's quote

...When I called to tell customer service they said they would look into the situation. They never did. Please use Penske or Budget..

Jeff F

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

Karen M
Reliability
1.3 (295 reviews)
1.9 (109 reviews)
Reviewer's quote

Their site information is totally unreliable and the 800# phone agents will take your reservation and CC number and issue a confirmation number which has no reliability in fact. At your requested pick up date there is no guarantee whatsoever that your "reserved" vehicle will be on site. They will,...

Donnamae

I called the facility manager at the location of my unit she informed me that multiple people have called complaining of the same issue as me. I submitted my payment on 01-02-20 to avoid incurring a late a due to extra space system malfunctioning I was still charged a $20 late fee even though the...

PissedConsumer1750570
Product or Service Quality
1.4 (282 reviews)
2.1 (121 reviews)
Reviewer's quote

...The costumer service sucks!!!! This *** transferred me to the claims department after I told her Ive already spoke to them but she was too lazy to deal with me . Im taking this to the news . Anyone else a victim of theft via uhaul storage comment on this...

Terryann M

(a) It is the responsibility of every licensee under this title 4 to provide Pest Control Services when an Infestation of Bed Bugs is Found or Suspected on Any Licensed Premises. Every licensee shall Maintain a Written Record of the Pest Control Measures performed by the Pest Management...

Edward C

Uhaul and Extra Space Storage Pros and Cons

Pros
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Precision automotive ceres ca kayla
  • Originally it was economically and had convenient location
  • Rates
  • Location
Cons
  • Customer service
  • Service
  • Constant mistakes
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation

Uhaul and Extra Space Storage Most Positive Reviews

Top rated reviews
5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

Uhaul and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

Uhaul and Extra Space Storage Latest Reviews

Recent published reviews
1.7

Honestly the most racist and intimidating experience of my life. When I called to tell customer service they said they...

Read all 938 reviews

They gave me their word per the contact I entered into that rates may increase, but only once annually, and they would...

Read all 290 reviews

Uhaul and Extra Space Storage Products and Services

Most reviewed product and services
  • Uhaul Truck Rental (308 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)
  • Extra Space Storage Storage Unit (110 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Self-storage Storage Unit (19 reviews)