PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Uhaul

Extra Space Storage and Uhaul Overview

Total reviews
314
956
Company responses
0
0
Issues resolved
2
11

Extra Space Storage and Uhaul Consumer Ratings

Rank
48 out of 577 in Moving and Storage category
143 out of 1029 in Transportation and Logistics category
Customer service
54 in category
127 in category
Price Affordability
56 in category
122 in category
Product or Service Quality
41 in category
105 in category
Value for money
30 in category
102 in category

Extra Space Storage and Uhaul Rating Details

Customer service
1.9 (151 reviews)
1.3 (356 reviews)
Reviewer's quote

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

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Losing two hours of my time, I had to call customer service to find that there was in fact a truck available at the original location I had requested. Having a 7. 5 hour drive back to SC and having lost 3 hours total of my time, I am beyond dissatisfied with the level of professionalism and...

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Price Affordability
2.1 (129 reviews)
1.7 (280 reviews)
Reviewer's quote

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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...we agreed on a price of 107. 60 for 2 days. I take the trailer back on the 23 of May (2nd day) and the gentleman in Waveland could not get the ticket to go through...

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Product or Service Quality
2 (129 reviews)
1.4 (289 reviews)
Reviewer's quote

A storage is to protect and service the highest in and outside the facility. Just like if you was at your home what happens in front or your home you would be accountable for just like in your home. I have now bought three places with over acres all together of land to keep my own property and...

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What is the *** en actual phone number for their corporate office!! Not the *** number of customer service who have no idea who their corporate office is and have no knowledge whatsoever!..

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Value for money
2 (127 reviews)
1.5 (249 reviews)
Reviewer's quote

...During this pandemic, the assistant manager was apathetic but that Larry was all about the money. I am a retired educator and I cannot supplement my income with substituting. I really felt pressured to make a payment today...

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She made no mention that 50 was going to be charged the next day because if she would of told me I would have borrowed the money to avoid that. I then called her and she said I'm sorry I should of seen that I do apologize and I said can that be reversed she said only her boss Sarah could that so I...

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Extra Space Storage and Uhaul Pros and Cons

Pros
  • Clean
  • Originally it was economically and had convenient location
  • Close to my house
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
  • Precision automotive ceres ca kayla
Cons
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Pricing practices
  • Customer service
  • Service
  • Constant mistakes

Extra Space Storage and Uhaul Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Extra Space Storage and Uhaul Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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Extra Space Storage and Uhaul Latest Reviews

Recent published reviews
2.3

I'm very disappointed in the facility. Im a 22yr retired military veteran that been using a couple storages throughout A...

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1.3

Had my car all day and never got the hitch installed bad management and a liar!!!
Pass road Gulfport Mississippi

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No votes

I feel like I am being cheated I don't feel like I'm getting a month free I payed about 25$ Durning move in on April...

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1.4

I reserved a one-way truck at my immediate location. I was called the day before to be notified that I needed to drive...

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Extra Space Storage and Uhaul Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (116 reviews)
  • Extra Space Storage Customer Care (42 reviews)
  • Extra Space Storage Self-storage Storage Unit (22 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (77 reviews)