PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Uhaul

Extra Space Storage and Uhaul Overview

Total reviews 442 1257
Company responses 0 0
Issues resolved 2 14

Extra Space Storage and Uhaul Consumer Ratings

Rank
83 out of 597 in Moving and Storage category
114 out of 563 in Rentals category
Customer service
77 in category
86 in category
Product or Service Quality
67 in category
88 in category
Price Affordability
93 in category
125 in category
Value for money
66 in category
103 in category

Extra Space Storage and Uhaul Rating Details

Customer service
1.7
(216 reviews)
1.3
(526 reviews)
Reviewer's quote

They are stealing from consumers!!! District management makes us their own pricing and does not support the web pricing and contradicts what customer service states prices are which are almost half of what people are being charged..

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...The box as I had ordered I had to make multiple phone calls to the storefront and to e-commerce customer service to figure out how to get my return For my delivery fee, I drove through a torrential downpour, then to pick up my order..

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Product or Service Quality
1.8
(193 reviews)
1.5
(433 reviews)
Reviewer's quote

After 4 months of service, my monthly rate went from $70 to $145 without warning and the reason given was "changing market conditions. " I did not agree to this increase when I opened my account with the company as I was told it was a month-to-month contract and that there was a current special of...

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I rented a U-Haul truck and after driving it for a short while I noticed there was several mechanical issues going on with it so I contacted the roadside service and they sent out a tow truck to check out the vehicle and see what was wrong with it well and guys should have at 4:00 in the morning...

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Price Affordability
1.9
(191 reviews)
1.8
(415 reviews)
Reviewer's quote

...00ea, for this price I decided to return the two small units back to the "WHAT THE MARKET IS PAYING". Now the small units are back on the market for $55. 00...

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...ach well after waiting in line almost 30 minutes the representative who refused to give me her name indicated that her system would not allow her to honor the price the system would only allow her to put me in as a walk in. I told her that I wanted her to honor the price I had on my phone and she refused cursed at ...

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Value for money
1.8
(190 reviews)
1.5
(386 reviews)
Reviewer's quote

...I cant loss my things and i dont have all this money you're charging me..

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They said they would refund the money which they did but it was $37 and I only got $31 which I found interesting that they refunded by money but they actually took some extra money too but the lady at U-Haul told me the next time I order or use your services to put down for a whole day that way I...

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Extra Space Storage and Uhaul Pros and Cons

Pros
  • Relatively convenient
  • Clean
  • Close to my house
  • Numerous locations
  • No pros
  • Ease of location
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Customer service
  • Service
  • Constant mistakes

Extra Space Storage and Uhaul Most Positive Reviews

Top rated reviews
5

Over the last fifty years, I have had to, at one time or another, rent a storage facility. The experiences that I have h...

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5

Im not sure what this is for. Please explain.I so that can answer these questions.was redirected to this sigh. Hello...

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5

Excellent customer service; clean, friendly and helpful

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Extra Space Storage and Uhaul Most Critical Reviews

Lowest rated reviews
1

It's clearly part of the business at Extra Space Storage Company to sign you up then raise your rates. The first space...

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1

I am the CEO of a small corporation, and I serve on the board of other, large corporations. After multiple bad experienc...

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1

I fell one month behind on my account due to some unexpected bills. I had been a customer with Extra Space at one of the...

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1

I rented a U-Haul truck and after driving it for a short while I noticed there was several mechanical issues going on...

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Extra Space Storage and Uhaul Latest Reviews

Recent published reviews
2.7

I called over the weekend and told them I have lost my key to the lock.they said that they would give my a copy of the...

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1

Cleaning fees for dust on dashboard when I mop and wipe inside the vehicle Used uhaul for many times now service for...

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1

I checked out my unit 132 B , and the worker at the counter is rude , mean , not very professional. I am afraid of her...

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3.2

They said they would refund the money which they did but it was $37 and I only got $31 which I found interesting that...

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