PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Uhaul

Extra Space Storage and Uhaul Overview

Total reviews 329 979
Company responses 0 0
Issues resolved 2 11

Extra Space Storage and Uhaul Consumer Ratings

Rank
54 out of 600 in Moving and Storage category
148 out of 1062 in Transportation and Logistics category
Customer service
57 in category
134 in category
Product or Service Quality
51 in category
110 in category
Price Affordability
55 in category
130 in category
Value for money
43 in category
108 in category

Extra Space Storage and Uhaul Rating Details

Customer service
1.9 (160 reviews)
1.3 (370 reviews)
Reviewer's quote

...insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is...

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When I emailed customer service to ask for some sort of compensation for all the additional cost, I was told they would refund our deposit of $50. 00 what a joke!! Doug Rayburn was the customer service agent that responded with that. He said that was all he could do, and asked me to continue being...

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Product or Service Quality
2 (139 reviews)
1.4 (302 reviews)
Reviewer's quote

According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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...We were on hold with customer service for over an hour and no one answered. We then pulled over and got a hotel in the hopes that we could reach them via online chat or through the online roadside assistance help center. No response...

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Price Affordability
2 (138 reviews)
1.7 (294 reviews)
Reviewer's quote

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Value for money
2 (137 reviews)
1.5 (262 reviews)
Reviewer's quote

...I need my money asap. We are in a time when our money because that is needed til my next pay date. I was treated cordial when I got the storage, but this morning because of a complaint was a much different attitude which was not pleasant..

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...Well nevertheless, they didn't take it seriously -but my bank did and thanks to my bank, I got my money back...

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Extra Space Storage and Uhaul Pros and Cons

Pros
  • Clean
  • Close to my house
  • Originally it was economically and had convenient location
  • Making a reservation on line
  • Disliked unwillingness to resolve issues dropping the ball
  • Truck
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Customer service
  • Service
  • Constant mistakes

Extra Space Storage and Uhaul Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Extra Space Storage and Uhaul Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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Extra Space Storage and Uhaul Latest Reviews

Recent published reviews
No votes

On 9/5/2020 I moved from another state to Durham NC in which I've a Sherman as my point of contact. Everything was...

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4.3

We put in the amount of gas it called for and when we went to turn it in they still charged us for gas and that is not...

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1

I want to talk to a human not a machine

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1.3

My unboxes where scheduled for delivery on 8/4. I was told they hadnt even shipped them to our new city.We got them 2...

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Extra Space Storage and Uhaul Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Customer Care (44 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (80 reviews)
  • Uhaul Customer Care (78 reviews)