PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Uhaul

Extra Space Storage and Uhaul Overview

Total reviews
285
931
Company responses
0
0
Issues resolved
2
10

Uhaul was first mentioned on PissedConsumer on Nov 2, 2007 and since then this brand received 931 reviews. It is 646 reviews more than Extra Space Storage received since Jul 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Extra Space Storage customer support team and Uhaul customer service.

Extra Space Storage and Uhaul Consumer Ratings

Rank
49 out of 900 in Moving and Storage category
134 out of 1687 in Transportation and Logistics category
Customer service
50 in category
126 in category
Staff
28 in category
86 in category
Product or Service Quality
39 in category
100 in category

Extra Space Storage and Uhaul Rating Details

Customer service
1.9 (136 reviews)
1.2 (339 reviews)
Reviewer's quote

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

Karen M

...She was inconsiderate and gave us horrible customer service. They gave me the wrong trailer for my sports car (after I gave them the model and make). I had a deadline to drive across the country...

Christina F
Staff
2.3 (126 reviews)
1.4 (268 reviews)
Reviewer's quote

l was not agree with them because they are not part of the lease then the staff started harassing me. restricted my visit hours to the storage not allowing me to park my vehicle on the parking lot while moving my belonging. One of the staff LUKE told me that PETER (landlord) want me to park on the...

PissedConsumer1647262

The colmar location has a rude staff that is clueless about installing hitches. They talk a good game, but have no idea. I want to a different location and was advised not to install a hitch on my make/model vehicle (BMW) because it won't fit properly..

PissedConsumer1597402
Product or Service Quality
2.1 (120 reviews)
1.4 (277 reviews)
Reviewer's quote

The Manager changed my lease, and then locked me out of one of the units that he changed. This is the 1st day I am late which was intentional, documentation for future court case. My lease was changed, when? I don't know, thus, a new lease need to be signed between facility and myself as the...

GLORIA I

I called customer service 3 times because they hung up on me twice over 2 hours. They finally gave me a $25 credit after I spoke with 8 people. Then they lied to me when they told me the truck had to be back by 7 PM when I called customer service and they said it didn’t have to be back until the...

PissedConsumer1611577

Extra Space Storage and Uhaul Pros and Cons

Pros
  • Rates
  • Originally it was economically and had convenient location
  • Location
  • Truck
  • Local location
  • Equipment
Cons
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation
  • Customer service
  • Service
  • Uhaul does not own up to their mistakes

Extra Space Storage and Uhaul Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

Extra Space Storage and Uhaul Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

Extra Space Storage and Uhaul Latest Reviews

Recent published reviews

No one to talk to.

Read all 285 reviews

my
back
was
broke

Read all 931 reviews

Extra Space Storage and Uhaul Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (108 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Manager (18 reviews)
  • Uhaul Truck Rental (307 reviews)
  • Uhaul Trailer Rental (79 reviews)
  • Uhaul Customer Care (77 reviews)