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Extra Space Storage

Transportation and Logistics
  • 0 ISSUES RESOLVED
  • 134 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $5.3K AVERAGE LOSS
2.1
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Location 2
  • Yes 1
  • That it was air conditioned and minimally i might add 1
  • Rates 1
  • Originally it was economically and had convenient location 1

Customers don't like

  • Condition and rate increase4
  • Price gouging3
  • Inaccurate policy explanation3
  • Customer service3
  • How i was treated and lack of an immediate viable solution2
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Uhaul

Transportation and Logistics
  • 7 ISSUES RESOLVED
  • 691 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Equipment 3
  • Precision automotive ceres ca kayla 2
  • Local location 2
  • Customer service at head office 2
  • insurance adjuster 1

Customers don't like

  • Customer service19
  • Service6
  • Idiotic management in the sales and reservations call center4
  • Over charging for usage3
  • Lack of assistance3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1475224

uhaul is better than extra space. a little pricier, at first but extra space has low prices in the beginning than rises them.

Anonymous
#1475222

customer service at extra space is awful now. at first is was good with Duncan, now some girl is in there that don't know anything, and just likes to harass and has a power trip to her head and prejudice.

easy job for her at vegas and rainbow. ghetto now.