PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Uhaul as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Uhaul

Extra Space Storage and Uhaul Overview

Total reviews 345 989
Company responses 0 0
Issues resolved 2 11

Extra Space Storage and Uhaul Consumer Ratings

Rank
55 out of 595 in Moving and Storage category
152 out of 1011 in Transportation and Logistics category
Customer service
55 in category
144 in category
Product or Service Quality
50 in category
111 in category
Price Affordability
56 in category
137 in category
Value for money
43 in category
116 in category

Extra Space Storage and Uhaul Rating Details

Customer service
1.8 (168 reviews)
1.3 (377 reviews)
Reviewer's quote

that's too much stress and too much confusion they need to get on the same page and also have customer service and be respectful to their clients due to all the stress that I was put through and all the hectic worrying I think it's only fair that they should compensate as a courtesy for there way...

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...I called in to lodge a complaint that took me 15 mins got a lady who said I needed to call customer service and she gave me a direct number. That number didn't even work. So we are not late for a delivery and this company has wasted a ton of my time...

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Product or Service Quality
2 (147 reviews)
1.4 (307 reviews)
Reviewer's quote

According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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...Uhaul show lack of organization and lack of interest to preserve the good service..

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Price Affordability
2 (145 reviews)
1.7 (298 reviews)
Reviewer's quote

and I have also contacted several class action attorney firms to launch a national class action suit based on predatory auction practices, price gouging and exposure to identity theft by illegally providing sales and access to customer units to strangers. It is illegal for a landlord to take...

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...a tank they also charged me for their high price gas and filled the truck up completely pissed at u haul they are rip offs..

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Value for money
1.9 (144 reviews)
1.5 (270 reviews)
Reviewer's quote

...I need my money asap. We are in a time when our money because that is needed til my next pay date. I was treated cordial when I got the storage, but this morning because of a complaint was a much different attitude which was not pleasant..

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...i asked for my money back and a rep stated they would put in my refund request and I still havent received my refund and my rent is late. I havent had a uhaul in years , because my license is suspended. I need my money back please and thank you..

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Extra Space Storage and Uhaul Pros and Cons

Pros
  • Relatively convenient
  • Close to my house
  • Clean
  • Making a reservation on line
  • Ease of location
  • Disliked unwillingness to resolve issues dropping the ball
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Customer service
  • Service
  • Constant mistakes

Extra Space Storage and Uhaul Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

I had a accident with the U-haul trailer I rented in January 2015. Much of the things were damaged badly. I calle...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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5

The general manager, Kevin Gray, at this location is absolutely the most arrogant, despicable, nasty individual that I...

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Extra Space Storage and Uhaul Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

I've refrained from blasting UHAUL , but our moving ordeal has been a nightmare and it still isn't over. To top off all...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

Do not patronize U-Haul Coon Rapids, MN! They wired a hitch on my vehicle Monday, shorting out my turn signals. Went...

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Extra Space Storage and Uhaul Latest Reviews

Recent published reviews
1

In one week I advised the facility it was left open and no one was there the one day. Gates up, and the door opens to bu...

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2.2

You guys let someone else use my card and i wasnt present...i asked for my money back and a rep stated they would put...

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No votes

I want to pay my bill

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1

I reserved my truck 1 month before I needed to use it. I paid in advance requested where I would like to pick it up. I...

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Extra Space Storage and Uhaul Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (125 reviews)
  • Extra Space Storage Self-storage Storage Unit (26 reviews)
  • Extra Space Storage Manager (18 reviews)
  • Uhaul Truck Rental (310 reviews)
  • Uhaul Trailer Rental (81 reviews)
  • Uhaul Truck Rental Booking (39 reviews)