Extra Space Storage vs Uhaul

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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $7K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Facilities and staff 1
  • Location 1
  • Rates 1
  • That it was air conditioned and minimally i might add 1
  • Yes 1

Customers don't like

  • Condition and rate increase5
  • Inaccurate policy explanation3
  • Local managements inability to take ownership of issues2
  • Response to issue was basically hands up in the air2
  • Price gouging2

Products by Extra Space Storage

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Uhaul

Transportation and Storage
  • 6 ISSUES RESOLVED
  • 549 TOTAL REVIEWS
  • $270K CLAIMED LOSSES
  • $1.4K AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • I did not like them at all 5
  • Customer service at head office 2
  • Local location 2
  • Precision automotive ceres ca kayla 2
  • insurance adjuster 1

Customers don't like

  • Customer service11
  • Service8
  • Horrible customer service4
  • Over charging for usage4
  • Lack of assistance4

Products by Uhaul

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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