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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 92 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $7K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Facilities and staff 1
  • Location 1
  • Rates 1
  • That it was air conditioned and minimally i might add 1
  • Yes 1

Customers don't like

  • Condition and rate increase5
  • Inaccurate policy explanation3
  • Local managements inability to take ownership of issues2
  • Response to issue was basically hands up in the air2
  • Price gouging2
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Two Men And A Truck

Transportation and Storage
  • 1 ISSUES RESOLVED
  • 62 TOTAL REVIEWS
  • $44.8K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Movers and schedulers 2
  • Crew and the sales person 2
  • Headquarters responded to my complaint letter within 13 days 1
  • One of the movers seemed to care and tried to handle things well 1
  • None of my things seem to be missing 1

Customers don't like

  • Customer service3
  • Yelled and berated a pregnant woman while holding a 2 year old2
  • Stretching out the time it took to move1
  • Was not told in advance there would be 3 men1
  • Them at all1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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