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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 116 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $6K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Location 2
  • Yes 1
  • That it was air conditioned and minimally i might add 1
  • Rates 1
  • Facilities and staff 1

Customers don't like

  • Condition and rate increase4
  • Inaccurate policy explanation3
  • Price gouging2
  • Does not honor promos2
  • Would not stop the auto pay1
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Two Men And A Truck

Transportation and Storage
  • 1 ISSUES RESOLVED
  • 69 TOTAL REVIEWS
  • $54.2K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Movers and schedulers 2
  • Crew and the sales person 2
  • One of the movers seemed to care and tried to handle things well 1
  • Initial follow-up 1
  • Headquarters responded to my complaint letter within 13 days 1

Customers don't like

  • Stretching out the time it took to move2
  • Service and claim handling2
  • Did not do job properly2
  • Yelled and berated a pregnant woman while holding a 2 year old1
  • Over estimates upon arrival1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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