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Extra Space Storage

Transportation and Logistics
  • 0 ISSUES RESOLVED
  • 134 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $5.3K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Location 2
  • Yes 1
  • That it was air conditioned and minimally i might add 1
  • Rates 1
  • Originally it was economically and had convenient location 1

Customers don't like

  • Condition and rate increase4
  • Price gouging3
  • Inaccurate policy explanation3
  • Customer service3
  • How i was treated and lack of an immediate viable solution2
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Two Men And A Truck

Transportation and Logistics
  • 1 ISSUES RESOLVED
  • 72 TOTAL REVIEWS
  • $55.5K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Movers and schedulers 2
  • Crew and the sales person 2
  • One of the movers seemed to care and tried to handle things well 1
  • Initial follow-up 1
  • Headquarters responded to my complaint letter within 13 days 1

Customers don't like

  • Customer service3
  • Stretching out the time it took to move2
  • Service and claim handling2
  • Movers2
  • Did not do job properly2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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