PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about StorageMart and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage

StorageMart and Extra Space Storage Overview

Total reviews
Company responses
Issues resolved

Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 290 reviews. It is 273 reviews more than StorageMart received since Mar 18, 2008.

StorageMart and Extra Space Storage Consumer Ratings

180 out of 1509 in Transportation and Logistics category
49 out of 712 in Moving and Storage category
90 in category
28 in category
Product or Service Quality
85 in category
39 in category
Price Affordability
129 in category
52 in category

StorageMart and Extra Space Storage Rating Details

1.4 (11 reviews)
2.3 (127 reviews)
Reviewer's quote

...and when she or another staff member were supposed to be in the office, you couldn't find them. I never once saw her or anyone else on the property cleaning it or checking it out. She never had anything nice to say..

Nicole s

l was not agree with them because they are not part of the lease then the staff started harassing me. restricted my visit hours to the storage not allowing me to park my vehicle on the parking lot while moving my belonging. One of the staff LUKE told me that PETER (landlord) want me to park on the...

Product or Service Quality
1.5 (11 reviews)
2.1 (121 reviews)
Reviewer's quote

...There doesnt seem to be a real concern for the damages or that lack of customer service..


(a) It is the responsibility of every licensee under this title 4 to provide Pest Control Services when an Infestation of Bed Bugs is Found or Suspected on Any Licensed Premises. Every licensee shall Maintain a Written Record of the Pest Control Measures performed by the Pest Management...

Edward C
Price Affordability
1.6 (10 reviews)
2.1 (116 reviews)
Reviewer's quote

After Car accident made me homeless due to Trillium Mutual Insurance Company. TCIA and ClaimsPro. I needed a storage unit. I had been away recovering for 8 months. Missed one payment but caught up. But they cut my lock replaced lock, entered my unit and when I returned to London Ontario after...


Regular price increases, less than optimal unit maintenance, would not honor prorated rent after move out notice..


StorageMart and Extra Space Storage Pros and Cons

  • Leaving
  • Originally it was economically and had convenient location
  • Rates
  • Location
  • Liars too much money joke bad customer swrvice ruined my stuff
  • Staff was deciteful
  • Lying thieves and insurance fraud
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation

StorageMart and Extra Space Storage Most Positive Reviews

Top rated reviews
No votes

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

StorageMart and Extra Space Storage Most Critical Reviews

Lowest rated reviews

I'm starting a petition to change the expression "go to ***" with the more hateful, "go to StorageMart." These people...


While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

StorageMart and Extra Space Storage Latest Reviews

Recent published reviews

I have rented units from storage mart for the last 10 years for business and personal.
I was recently contacted asking if...

Read all 17 reviews

They gave me their word per the contact I entered into that rates may increase, but only once annually, and they would...

Read all 290 reviews

StorageMart and Extra Space Storage Products and Services

Most reviewed product and services
  • Storagemart Storage Unit (10 reviews)
  • Storagemart Customer Care (2 reviews)
  • Storagemart Manager (1 review)
  • Extra Space Storage Storage Unit (110 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Self-storage Storage Unit (19 reviews)