PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and StorageMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage

Extra Space Storage and StorageMart Overview

Total reviews
Company responses
Issues resolved

Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 285 reviews. It is 270 reviews more than StorageMart received since Mar 18, 2008.

Extra Space Storage and StorageMart Consumer Ratings

49 out of 898 in Moving and Storage category
183 out of 1687 in Transportation and Logistics category
Customer service
51 in category
119 in category
28 in category
102 in category
Product or Service Quality
39 in category
81 in category

Extra Space Storage and StorageMart Rating Details

Customer service
1.9 (136 reviews)
1.3 (7 reviews)
Reviewer's quote

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

Karen M

...Ironically the president of Storagemart claims customer service is the basis of their company. There is absolutely no customer service. No one to call,to email no contact options...

2.3 (126 reviews)
1.3 (10 reviews)
Reviewer's quote

l was not agree with them because they are not part of the lease then the staff started harassing me. restricted my visit hours to the storage not allowing me to park my vehicle on the parking lot while moving my belonging. One of the staff LUKE told me that PETER (landlord) want me to park on the...


...and when she or another staff member were supposed to be in the office, you couldn't find them. I never once saw her or anyone else on the property cleaning it or checking it out. She never had anything nice to say..

Nicole s
Product or Service Quality
2.1 (120 reviews)
1.7 (9 reviews)
Reviewer's quote

The Manager changed my lease, and then locked me out of one of the units that he changed. This is the 1st day I am late which was intentional, documentation for future court case. My lease was changed, when? I don't know, thus, a new lease need to be signed between facility and myself as the...


New mgr made accusations against me. All untrue which she lied about. Then terminated my lease for no reason.I am permanently disabled but currently have broken ankle not supposed to walk or cant drive. Certainly cannot move boxes.Attempts to reach corporate futile. Given bogus email /...


Extra Space Storage and StorageMart Pros and Cons

  • Rates
  • Originally it was economically and had convenient location
  • Location
  • Leaving
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation
  • Liars too much money joke bad customer swrvice ruined my stuff
  • Every one you can think of

Extra Space Storage and StorageMart Most Positive Reviews

Top rated reviews

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

No votes

Extra Space Storage and StorageMart Most Critical Reviews

Lowest rated reviews

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...


I'm starting a petition to change the expression "go to ***" with the more hateful, "go to StorageMart." These people...

Extra Space Storage and StorageMart Latest Reviews

Recent published reviews

No one to talk to.

Read all 285 reviews

Had 9,000 in items that somehow in the year I rented from them got mold on them. It was the back half of my 25x30 unit...

Read all 15 reviews

Extra Space Storage and StorageMart Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (108 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Manager (18 reviews)
  • Storagemart Storage Unit (10 reviews)
  • Storagemart Customer Care (2 reviews)
  • Storagemart Manager (1 review)