PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and StorageMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
StorageMart

Extra Space Storage and StorageMart Overview

Total reviews
327
20
Company responses
0
0
Issues resolved
2
0

Extra Space Storage and StorageMart Consumer Ratings

Rank
49 out of 586 in Moving and Storage category
132 out of 1047 in Transportation and Logistics category
Customer service
57 in category
93 in category
Price Affordability
55 in category
134 in category
Product or Service Quality
42 in category
81 in category
Value for money
43 in category
85 in category

Extra Space Storage and StorageMart Rating Details

Customer service
1.9 (156 reviews)
1.5 (11 reviews)
Reviewer's quote

...insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is...

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...There doesnt seem to be a real concern for the damages or that lack of customer service..

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Price Affordability
2.1 (135 reviews)
1.7 (12 reviews)
Reviewer's quote

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They would. Take off of the rent. In lieu of inconvenience since then they'vethey raiseraised our rates. Charged multiple fees. Gave us a complete run around. Understaffed and poorly...

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Product or Service Quality
2 (134 reviews)
1.8 (13 reviews)
Reviewer's quote

A storage is to protect and service the highest in and outside the facility. Just like if you was at your home what happens in front or your home you would be accountable for just like in your home. I have now bought three places with over acres all together of land to keep my own property and...

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...Ironically the president of Storagemart claims customer service is the basis of their company. There is absolutely no customer service. No one to call,to email no contact options...

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Value for money
2 (132 reviews)
1.7 (10 reviews)
Reviewer's quote

...During this pandemic, the assistant manager was apathetic but that Larry was all about the money. I am a retired educator and I cannot supplement my income with substituting. I really felt pressured to make a payment today...

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I've never dealt with an outfit that is so intent on squeezing money out of their customers. After you agree to rent a storage space then the add-ons come out. If you don't have homeowners insurance you're going to pay through the nose for their "mandatory" insurance...

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Extra Space Storage and StorageMart Pros and Cons

Pros
  • Clean
  • Originally it was economically and had convenient location
  • Close to my house
  • Leaving
  • Pride on costumer services
  • Hah
Cons
  • Customer service
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Liars too much money joke bad customer swrvice ruined my stuff
  • 0 customer service
  • Staff was deciteful

Extra Space Storage and StorageMart Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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4.7

Storage Mart was more than kind, so helpful, and worked with me in the midst of tough life circumstances! This is a...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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No votes

Extra Space Storage and StorageMart Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

I'm starting a petition to change the expression "go to ***" with the more hateful, "go to StorageMart." These people...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

He lied and went against his written agreement and sold the unit without telling anyone.

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Extra Space Storage and StorageMart Latest Reviews

Recent published reviews
No votes

Extra Space storage called me, the first person Stacy stated they received my complainant. She start saying thing off...

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1

They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They...

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1.5

I had rented your biggest unit off of 19th Ave &;;;;;;;;;;; Peoria 3 1/2 yrs ago. When you rent you state what you a...

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2

I was there this morning at 10:45am and they were closed sign says be back at 11:30am. They don't have set hours to be...

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Extra Space Storage and StorageMart Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Customer Care (42 reviews)
  • Extra Space Storage Self-storage Storage Unit (22 reviews)
  • Storagemart Storage Unit (14 reviews)
  • Storagemart Customer Care (6 reviews)
  • Storagemart Manager (1 review)