PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and StorageMart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
StorageMart

Extra Space Storage and StorageMart Overview

Total reviews 324 21
Company responses 0 0
Issues resolved 2 0

Extra Space Storage and StorageMart Consumer Ratings

Rank
55 out of 607 in Moving and Storage category
152 out of 1075 in Transportation and Logistics category
Customer service
57 in category
100 in category
Product or Service Quality
51 in category
83 in category
Price Affordability
56 in category
135 in category
Value for money
43 in category
85 in category

Extra Space Storage and StorageMart Rating Details

Customer service
1.9 (158 reviews)
1.5 (12 reviews)
Reviewer's quote

that's too much stress and too much confusion they need to get on the same page and also have customer service and be respectful to their clients due to all the stress that I was put through and all the hectic worrying I think it's only fair that they should compensate as a courtesy for there way...

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...There doesnt seem to be a real concern for the damages or that lack of customer service..

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Product or Service Quality
2 (139 reviews)
1.8 (13 reviews)
Reviewer's quote

According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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...Ironically the president of Storagemart claims customer service is the basis of their company. There is absolutely no customer service. No one to call,to email no contact options...

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Price Affordability
2.1 (138 reviews)
1.7 (12 reviews)
Reviewer's quote

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They would. Take off of the rent. In lieu of inconvenience since then they'vethey raiseraised our rates. Charged multiple fees. Gave us a complete run around. Understaffed and poorly...

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Value for money
2 (137 reviews)
1.7 (10 reviews)
Reviewer's quote

...I need my money asap. We are in a time when our money because that is needed til my next pay date. I was treated cordial when I got the storage, but this morning because of a complaint was a much different attitude which was not pleasant..

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I've never dealt with an outfit that is so intent on squeezing money out of their customers. After you agree to rent a storage space then the add-ons come out. If you don't have homeowners insurance you're going to pay through the nose for their "mandatory" insurance...

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Extra Space Storage and StorageMart Pros and Cons

Pros
  • Clean
  • Close to my house
  • Originally it was economically and had convenient location
  • Leaving
  • Pride on costumer services
  • Near location
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Liars too much money joke bad customer swrvice ruined my stuff
  • 0 customer service
  • Staff was deciteful

Extra Space Storage and StorageMart Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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4.7

Storage Mart was more than kind, so helpful, and worked with me in the midst of tough life circumstances! This is a...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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No votes

Extra Space Storage and StorageMart Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

I'm starting a petition to change the expression "go to ***" with the more hateful, "go to StorageMart." These people...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

He lied and went against his written agreement and sold the unit without telling anyone.

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Extra Space Storage and StorageMart Latest Reviews

Recent published reviews
3.8

I am a single mother that deals with teenagers and young children out of school due to the pandemic and I am going...

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1

Storage Martin on 67 Cottage Grove, has serious issues with having carts available for customers to move their...

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1.4

I HAVE HAD A 89% INCREASE IN STORAGE FEES WITHIN A 3 YEAR PERIOD. THE WEBSITE IS OFFERING THE SAME SIZE STORAGE UNIT...

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1

They Kept us locked out of our unit for a couple of days. And inconvenience us All along, promising if we waited. They...

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Extra Space Storage and StorageMart Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)
  • Extra Space Storage Manager (18 reviews)
  • Storagemart Storage Unit (14 reviews)
  • Storagemart Manager (1 review)