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Extra Space Storage

Moving and Storage
  • 0 ISSUES RESOLVED
  • 152 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $5K AVERAGE LOSS
2.2
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • Location 2
  • Yes 1
  • That it was air conditioned and minimally i might add 1
  • Rates 1
  • Originally it was economically and had convenient location 1

Customers don't like

  • Condition and rate increase4
  • Price gouging3
  • Inaccurate policy explanation3
  • Customer service3
  • Pricing practices2
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Public Storage

Moving and Storage
  • 3 ISSUES RESOLVED
  • 735 TOTAL REVIEWS
  • $640K CLAIMED LOSSES
  • $3.9K AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • Manger at move in was good 4
  • Office manager 3
  • Customer service and price at begining 3
  • Apparently reasonable rate 3
  • Unannounced and exorbitant rent increase 2

Customers don't like

  • Customer service20
  • Fees7
  • Rate increase5
  • Rate increases4
  • Price increase4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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