PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Public Storage

Extra Space Storage and Public Storage Overview

Total reviews 443 1326
Company responses 0 0
Issues resolved 2 13

Extra Space Storage and Public Storage Consumer Ratings

Rank
83 out of 597 in Moving and Storage category
104 out of 597 in Moving and Storage category
Customer service
77 in category
93 in category
Product or Service Quality
67 in category
79 in category
Price Affordability
93 in category
110 in category
Value for money
66 in category
91 in category

Extra Space Storage and Public Storage Rating Details

Customer service
1.7
(216 reviews)
1.5
(553 reviews)
Reviewer's quote

They are stealing from consumers!!! District management makes us their own pricing and does not support the web pricing and contradicts what customer service states prices are which are almost half of what people are being charged..

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Very unprofessional! No customer service # to speak to a live representative! Very Disappointed of service, I have had a storage unit with public storage for 11years! This is not good! Very unprofessional! Not happy with this service at all! Needed to remove items due to the roof caving in and...

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Product or Service Quality
1.8
(193 reviews)
1.7
(491 reviews)
Reviewer's quote

After 4 months of service, my monthly rate went from $70 to $145 without warning and the reason given was "changing market conditions. " I did not agree to this increase when I opened my account with the company as I was told it was a month-to-month contract and that there was a current special of...

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...Repeated calls to their customer service trying to find out when it would be accessible, and then for a refund were essentially ignored. They get you to store your stuff and then drastically raise rates - I get that that is their business model - but refusing the refund is beyond the pale..

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Price Affordability
1.9
(191 reviews)
1.6
(447 reviews)
Reviewer's quote

...00ea, for this price I decided to return the two small units back to the "WHAT THE MARKET IS PAYING". Now the small units are back on the market for $55. 00...

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...The price was elevated. Tried to call Corporate office in CA. I pay my bill the same date each month and late fees are charged every month...

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Value for money
1.8
(190 reviews)
1.5
(426 reviews)
Reviewer's quote

...I cant loss my things and i dont have all this money you're charging me..

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...I am going to rent someone else and save money and not be abused. I was renting with these people since the 70s for my business. I use to have more storage and larger storage with them...

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Extra Space Storage and Public Storage Pros and Cons

Pros
  • Relatively convenient
  • Clean
  • Close to my house
  • Location
  • Easy access
  • Customer service and price at begining
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Customer service
  • Fees
  • Price increase

Extra Space Storage and Public Storage Most Positive Reviews

Top rated reviews
5

Over the last fifty years, I have had to, at one time or another, rent a storage facility. The experiences that I have h...

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5

Oh my God Public Storage on Clearview Parkway in Metairie Louisiana has an outstanding on site property manager I was...

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5

Excellent customer service; clean, friendly and helpful

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5

I have a unit at Public Storage and lost my job at the same time, but was able to obtain new employment. However, I had...

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Extra Space Storage and Public Storage Most Critical Reviews

Lowest rated reviews
1

It's clearly part of the business at Extra Space Storage Company to sign you up then raise your rates. The first space...

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1

They called me 2 times leaving a message and saying that my bill was due by the 1st and there would be late if I didn't...

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1

I fell one month behind on my account due to some unexpected bills. I had been a customer with Extra Space at one of the...

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1

Manager of location left the office more than 45minutes early ,made an hour long drive to change locks and no one was...

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Extra Space Storage and Public Storage Latest Reviews

Recent published reviews
2.7

I called over the weekend and told them I have lost my key to the lock.they said that they would give my a copy of the...

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1

Public storage facility number 26807 violated Public Storages own policy and CRS 38 21.5103(1)(h) when they completed...

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1

I checked out my unit 132 B , and the worker at the counter is rude , mean , not very professional. I am afraid of her...

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1

Putying a lein on my storage when iam not behind i just owe marches and i pay the late fees when iam late my problem is...

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