PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Public Storage

Extra Space Storage and Public Storage Overview

Total reviews 325 1001
Company responses 0 0
Issues resolved 2 4

Extra Space Storage and Public Storage Consumer Ratings

Rank
55 out of 607 in Moving and Storage category
73 out of 607 in Moving and Storage category
Customer service
56 in category
No votes
Product or Service Quality
51 in category
No votes
Price Affordability
56 in category
No votes
Value for money
43 in category
No votes

Extra Space Storage and Public Storage Rating Details

Customer service
1.9 (159 reviews)
No votes
Reviewer's quote

that's too much stress and too much confusion they need to get on the same page and also have customer service and be respectful to their clients due to all the stress that I was put through and all the hectic worrying I think it's only fair that they should compensate as a courtesy for there way...

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Product or Service Quality
2 (139 reviews)
No votes
Reviewer's quote

According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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...I understand furniture not being allowed to be thrown away but trash because it would Always be full this is why we have waste management service. Greed and selfishness should be the slogan for your company. I will make sure to let everyone know how you treat your customers..

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Price Affordability
2.1 (138 reviews)
No votes
Reviewer's quote

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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They have been increasing the price of my space without notice, TAKING ADVANTAGE THAT MY ACCOUNT IS ON AUTO-PAY, I don't THINK IS FAIR! my advise, USE A MOM & POP STORAGE, DON'T USE THE CORPORATE GIANT, I've tried to reach a real person and all I get is machines. I'm dissatisfied because I've...

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Value for money
2 (137 reviews)
No votes
Reviewer's quote

...I need my money asap. We are in a time when our money because that is needed til my next pay date. I was treated cordial when I got the storage, but this morning because of a complaint was a much different attitude which was not pleasant..

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...I feel like they are holding my unit and extorting more money than I agreed to pay..

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Extra Space Storage and Public Storage Pros and Cons

Pros
  • Clean
  • Close to my house
  • Originally it was economically and had convenient location
  • Customer service and price at begining
  • Apparently reasonable rate
  • Move in rate
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Customer service
  • Fees
  • Rate increases

Extra Space Storage and Public Storage Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Extra Space Storage and Public Storage Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Extra Space Storage and Public Storage Latest Reviews

Recent published reviews
1

District manager has done nothing about this situation. I will be ending my contract with extra space because of this

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1

They will not leave me alone! Constantly Harassing me!!!!!!!!

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3.8

I am a single mother that deals with teenagers and young children out of school due to the pandemic and I am going...

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No votes

My lock was changed no one knows who did it. Management try to blame it on my emergency contact then quickly change...

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Extra Space Storage and Public Storage Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)
  • Extra Space Storage Manager (18 reviews)
  • Public Storage Storage Unit (475 reviews)
  • Public Storage Manager (65 reviews)
  • Public Storage Self-storage Storage Unit (46 reviews)