PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Public Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Public Storage

Extra Space Storage and Public Storage Overview

Total reviews
320
987
Company responses
0
0
Issues resolved
2
4

Extra Space Storage and Public Storage Consumer Ratings

Rank
49 out of 578 in Moving and Storage category
73 out of 578 in Moving and Storage category
Customer service
57 in category
66 in category
Price Affordability
55 in category
79 in category
Product or Service Quality
51 in category
56 in category
Value for money
43 in category
56 in category

Extra Space Storage and Public Storage Rating Details

Customer service
1.9 (153 reviews)
1.5 (385 reviews)
Reviewer's quote

...insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is...

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...I'm just puzzled on horrible customer service during these times. How is it all other companies I pay bills to WORKING WITH CUSTOMERS that can't pay during covid-19. Technically I been struggling since APRIL from not working...

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Price Affordability
2.1 (132 reviews)
1.6 (311 reviews)
Reviewer's quote

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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...If you have rented for over 3 years, you will be shocked at the price increase. You need to move on from this company. The procedures are company wide, so do not be surprised that each location is basically the same...

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Product or Service Quality
2 (131 reviews)
1.7 (341 reviews)
Reviewer's quote

A storage is to protect and service the highest in and outside the facility. Just like if you was at your home what happens in front or your home you would be accountable for just like in your home. I have now bought three places with over acres all together of land to keep my own property and...

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...Lowes sale receipts have cryptic descriptions which makes it difficult to align it to a specific product. No receipt returns are heaven! There are several shortcomings to this policy. Not all purchases are made with credit cards...

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Value for money
2 (130 reviews)
1.5 (277 reviews)
Reviewer's quote

...During this pandemic, the assistant manager was apathetic but that Larry was all about the money. I am a retired educator and I cannot supplement my income with substituting. I really felt pressured to make a payment today...

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...I feel like they are holding my unit and extorting more money than I agreed to pay..

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Extra Space Storage and Public Storage Pros and Cons

Pros
  • Clean
  • Originally it was economically and had convenient location
  • Close to my house
  • Apparently reasonable rate
  • Move in rate
  • Manger at move in was good
Cons
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Pricing practices
  • Customer service
  • Fees
  • Price increase

Extra Space Storage and Public Storage Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

Suzanne showed me step-by-step exactly what to do. She went over the rules and papers so that I clearly understood...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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5

my experience with public storage was excellent Aaron the storage manager was very polite and help me with my needs it m...

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Extra Space Storage and Public Storage Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the owne...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

Public Storage bought the facility where I rent a unit. They sent out an email on 7/9/14 saying that the gate code had b...

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Extra Space Storage and Public Storage Latest Reviews

Recent published reviews
1.4

Located in Memphis Tennessee on Charles Brian. You do not want to rent from Extra Space Storage -- Any Location.
On my be...

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1.6

I was told that I would not get a any late do to cov19

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No votes

No complaints now. I am moved in now No problems

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No votes

I need to be let in. My purse my car keys my hotel Keys everything is upstairs and I'm locked out and cannot get back...

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Extra Space Storage and Public Storage Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (119 reviews)
  • Extra Space Storage Customer Care (42 reviews)
  • Extra Space Storage Self-storage Storage Unit (22 reviews)
  • Public Storage Storage Unit (472 reviews)
  • Public Storage Customer Care (146 reviews)
  • Public Storage Manager (64 reviews)